From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Very easy to get through steps. Just follow directions. And fill out properly. It felt good to finally get the form filled out.
Me gustó la atencion ya que le ayudan paso a paso, le explican con calma las dudas que tiene uno y todo con una excelente tensión
If a password isn't enough, they send a code. But there's no point in that because that won't be enough, you'll need to provide every single bit of information to access your account. And they'll make it as difficult as possible to provide all the crap they think they need to verify you. This will include your driver's license, ssn, birthdate, video selfie (as ridiculous as it sounds) but it won't work, video chat with some rando who now has access to the driver's license you had to send, another code, a link to click and when all that is done... Congrats! You can now log in with the password you started off with. Oh. And another code. This insane system is supposed to protect your info not have you upload every possible identifying fact about you into the cloud. My account is no longer of interest cuz it can all be obtained through my uploads. And that's not considering the hours it takes to go through this ginormous pita hassle. Do yourself a favor and avoid it like the plague.
ID. ME is vey easy to use. It cuts out a lot of steps to log in. It also is used to log in to the IRS website. You feel that your identity is secure using ID. ME.
Easy to use and appreciate it's not a Google login. It took two tries to get into SSA but still pay and efficient.
El. Tiempo de espera fue corto, excelente servicio felicitaciones. El traductor en mi idioma perfecto. Gracias
It was lovely they helped me get thru the process quick and easy for sure they also did a great job of guiding me through it the fastest they could they really made this process nice and easy for me
What a nightmare to get through. You have to give facial recognition, are you kidding me! Jumped through all of its hoops with no options not to, repeatedly, due to it not working. How many people, particularly the older population, can't manage getting through this. You can't complete, if you don't upload photos/video... many don't even have these options. I was told they should find somebody to help them do it, WTF!?
Awesome! I like how the experience was so easy and I understand every step I wish others was as easy as this was
Effective it was quick and self explanatory. Simple and easy. Really no logic it's your info but the software does not lag or at least it didn't earlier.
The hoops required to jump thru just to prove I am who I say I am is crazy. I have no clue who the woman was. Who vetted/validated her?
The instructions are clear and just follow the the instruction given. Be ready with your US driver License and be ready to align your face within the circle when taking selfies. And, try to enter the most email address you use frequently.
It was the best experience working with a government site electronically. It felt good being at home
I myself had a horrible experience! And I never did get my acct. Set, well I did but then it takes you out and makes you sign back in well it said all my info was wrong. I gave up. Good luck!
I was so grateful that they had this web page due to past experiences with the irs and now you go to ID me do what it says and it's that simple
The signing up process and following the steps was very easy. Not one problem at all. After receiving confirmation that I have been verified, it says I can not login to my account and need to contact customer support. Makes no sense and aggravating to say the least!
La atención del agente fue muy amable y profesional y el tiempo de espera fue muy poco y estoy muy contento por eso
Needed for irs filing tax purposes! Work well quick simple and easy! Uploading documents and verified -
Well my experience on this process was Very good I'm so happy Because I did what need. 👌
Thank you very much for helping me,!
Was nervous but at the end was ok because I never had to do face time before but I think it's safe for people that are trying to do fraud. Thank u
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members