About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Great and easy to follow the steps. Also it is secure. I am happy with the results and the information Thank you
I spent over an hour doing something that would take less than a minute in person. It's completely unnecessary. I was able to update the information I wanted to last year, online, without having to go through this nonsense.
Takes too much time to fill out forms and enter documents. Confusing process. Takes too many attempts to complete process.
Especially during the tax season, I had to check my tax return status several times. I signed in with ID. Me to gain access to my account at the IRS. It was easy and safe. I was totally satisfied. I highly recommend to everyone.
Great way to log-in with security and quick verification. Saves me time and the stress of any possible technical issues every time ID verification is required. Perfect for use with VA medical communications.
It was found to be easy to use and I felt that my information provided was secure while using this system.
Once registered, it's a seamless process and great service. All organizations, especially investment companies that hold 401 (k), IRAs, etc., should use ID. Me!
While this app can be started from any popular modern web browser, it always requires a cellphone for image collection. PC based web cameras or built-in laptop cameras are not supported. If started from a PC, the procedure bounces you back and forth between the cellphone and PC. This ping-pong behavior isn't obvious to a casual user and thus the whole process appears to hang. The in-line help always assumes the whole process started on the cellphone so no mention of the going back and forth. The whole process was designed with no human factors input. I wouldn't recommend it for casual users or older people.
Did not save a prior use from another website. Had to remake my account at took 8 tries per side to get the damn drivers license to upload. They don't tell you a max pixel size so have fun cropping the pictures!
It was relatively easy. I am in my 60s and I was able to figure it out. I was pleased with the results.
Mui buena nunca pensé tener
Tanta esperiencia con esta pagina a la verdad Son Mui creativos y viene de mucha ayuda al no tener que hacer trámites en una oficina solo desde casa todo resuelto
Great app highly recommend it strongly agree with the terms and conditions and the privacy policy it was a Great experience and if anyone wants to apply take my word it's not as difficult as you might think
Website didn't work so I had to talk to some representative who could barely speak English. You want more characters for this review. Okay. It was the worst part of my Friday, it wasted a giant chunk of my workday, and the whole experience was like eating glass
Great experience giving information that matters in any experience cool love it it was great love it
Make sure you gather everything you will need before you start. It will be much smoother. Hopefully it is as secure as they would like us to think.
Excelente trato y comunicación para entender el método de trajo y claridad en lo que hacemos me gustaría que muchas más personasconozcany confíen en la aplicación
Buena y confiable se la recomendaría a todo el q la necesita para su declaración de impuestos el y necesite una berificacion de impuestos
I have used this service multiple times and have no problems being able to log in to check account information or change information the government agency allows to be changed. If anything, this service/program works better than some of the agencies' websites it enables access to.
Very helpful always helps me with both ssa and VA logins. I use it every time. Im glad I have the service
Fue buena, y practica pude a ceder con facilidad, gracias por su atención...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members