About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Quick and easy the process is very intentional about walking you through it and they help you explain everything that you're signing or clicking on it's pretty easy process I am computer illiterate but that was easy
I was able to solve what I needed y siento que mi info estará protegida en verdad eso me importa mucho
Be prepared for long wait times, a virtual agent that gets stuck in a logic loop, obtain multiple case files with unfulfilled promises of a call back and at te end read a statement about your problem being sent to the technical support for resolution.
Was able to do this at 6:45 AM. Entire process with video call took only about 10 minutes. Video agent was was friendly and responsive.
Extremely frustrating experience. I needed ID. Me verification in order to apply for SS retirement benefits from outside the US. The verification process went fairly smoothly and efficiently, only drawback was that it never worked. Every single time I tried to log in with ID. Me I was denied access. I tried to contact their help desk but all I ever heard back from them was an automated message and a survey about the experience.
Difficult process, several steps going back and forth between mobile phone and laptop. Ask for help!
Muy amena facil de entender la aplicacion y el representante de servicio y hablan español y con calma
Over recent few years customer service and business are either null and void or very low quality. So, I have been Unpleasantly Not surprised by the majority. However, I appreciate the professionalism, efficiency and pleasant demeanor of the representative. Iam pleasantly surprised I had no hassle to get it done. Thanks again, Cynthia Swisher
Well satisfied, well organized and faster. Easier to. Use. Any one can use, better camera to I'd. Security compliance.
It's always a good experience. I don't like how this company asked a question and I answered and your trying to make me say more.
It took some time, but at last I succeeded had good experience. Reasons why I said that it took some time from me being that most of the information I got were initially rejected and I kept changing till they were finally accepted; even my email, password, ID and selfie.
I put in all the information required, and when I' ve started access, it just sits and spins and after a period of time it tells me to retry, multiply times with getting no access
Once I signed up for ID Me, getting into the SSA is much easier and with a feeling of security. Make sure you take time to read and understand the instructions. I especially like the face recognition procedure. It is very thorough and, in my opinion, makes it more secure.
The interview was very good, it was very clear and quick. Thanks so much……………………………………………………… ………………..
It worked immediately and then it was gone. It was everything I needed that's all I have to say… ….
Forced to use this subpar service to gain access to our own info. Another taxpayer funded monopoly. We shouldn't have to use a single point of contact for every interaction with government
This is the one and only time I had to jump through the hoops of a referee using video. I finally made it through and was verified. I asked her now what, do I get through to the IRS sight I was trying to get to? She stated that after we hang up she can send an email to me for further instructions. I thought I had been scammed and was frantic. I was searching everywhere to see if ID. Me uses video verification, since this had never happened before. I still have not received that email.
Very good and very fast I would tell all my friends to do this this is a good app for ur security with ur identity
The call was simple just had my two documents ready to show the agent and answer a few questions. I videoed in with agent and he was knowledgeable about the situation yet friendly so it went very quickly
ID. Me guided me quickly though each step and used a combination of identifiers and verification methods to ensure my identity. I feel my information is secure and protected.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members