From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
It was the simplest of ID verification processes I have ever experienced since this process has eveloved on the internet - it was very easy.
My experience was stressful at first. But once everything was solved, everything was ok. That wait time for the video chat was a little long but worth the wait.
Very good experience, very clear, everyone I dealt with was very clear and kind, everything was perfectly understood, very easy, I am very satisfied.
My technician was precise and accurate with everything definitely returning if I have a problem with the irs login.
I'm losing my ability to walk. You blocked my ability to communicate with my VA medical provider, thus any help slowing the nerve damage progression was blocked by your verification process.
They attended me well, very friendly, the person who attended me very trained in my experience apart was very patient
Una experiencia muy bien, buen trabajo, excelente servicio y atención. Gracias por la atención...!
I think the service is excellent because they cleared up many doubts and really guided me through my life.
Like squeezing lemons, simple. Well as long as you don't suffer from arthritis, then it might be a bit more difficult to get the right amount of lemon squeezie.
I just submitted the documents and was immediately redirected to the video call. The associate was very kind and straight. I like that professional way.
Safe, easy, simple, satisfactory and with the security and certainty of recommending this institution to be used.
Todo fue muy bueno para identificar mis documentos para poder acceder a mis taxes y poder recibir mis impuestos
Racking my brain and I'm old and now I understand not wanting to do new things. It's done so I'm happy now.
I went into the hr block not knowing if I could get help since I work 6-430 next week during the weekdays and sometimes Saturdays too so it was impossible to go to the IRS building. They helped me out found my taxes my ex threw away but sadly my taxes were redacted as if the state of Oregon confiscated my earnings for 2 years.
A carefully thought out means of secure access to your IRS data when you need it. Creating the account, (including establishing biometrics for ID security) was easy …. Even for an old "wrinkly" like me! I'd seriously recommend every taxpayer just sign up and keep this tool in your back pocket for when you need fast and secure access to your IRS data.……Because you will need it sometime…
It was not a complicated experience like I thought it would be, it was quite simple over all; from start to finish... glad I did it... it ha allowed me to obtain my information to complete current actions I'm working on...
The Idme can access all state and federal site requiring your advanced proof of id. You'll take a video of your face when seeing it pixelated it's weird. Of the choices I saw available I chose IDme for its reach.
La ayuda que brindan para la verificación es buena, si hay que esperar como un día para que lo verifiquen y llegue el correo. Pero desde mi punto de vista siento que no es mucho tiempo
It was fair and somewhat easy, I needed a little bit of help, not completely satisfied with id me, your sevices weren't easy
I'm so glad to know ID. Me. It made me to get my tax return report very easy. Thanks for ID. Me and thanks a lot!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members