From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
La ayuda que brindan para la verificación es buena, si hay que esperar como un día para que lo verifiquen y llegue el correo. Pero desde mi punto de vista siento que no es mucho tiempo
It was fair and somewhat easy, I needed a little bit of help, not completely satisfied with id me, your sevices weren't easy
I'm so glad to know ID. Me. It made me to get my tax return report very easy. Thanks for ID. Me and thanks a lot!
It was a VERY very very very very very very very very very very very helpful 😃 😃 😃 😃 Successful experience
It took a while and was difficult to do the document pictures due to my eyesight. It would be easier if not for this. Most people will find the process easier than I did.
Pretty easy to fill out and pretty self explanatory. Didn't like that I had to take a photo of myself but that's ok
Knowledgeable, professional & courteous. The person helping was very considerate. I much appreciate his concern for accomplishing our mission.
I trust that the data is confidential and reserved, and I have no doubt that any requested action will be delayed, rather immediate.
Muy rápido y sencillo el proceso, hay un personal para atender en idioma español y la atención muy amable y clara.
Espero que todo este tiempo alla servido de mucho. Al igual que para otros usuarios... que al igual que yo. Se sientan complacidos con su trabajo..
Get rid of this go back to SS# this took all day to get pin then rejected changed pin again rejected again and rejected it finally went thru 31 hours
I have difficulty understanding what I need to do. ID. Me explained it in simple terms I could understand.
Spammed me non-stop after using this for something. Had no other choice but to use it. Also requires at least 100 characters.
I really liked how it was so easy and how it filled in most of the information! And the security is great! Definitely coming back next year to do my taxes! And would definitely recommend!
I use ID. Me to access my social security and income tax. It is easier for me living in my old country which is in Philippines.
After the verification process was done it said m I selfie was not accepted and then I got sent to LinkedIn and the the SS office still not sure if my taxes got filed?
Signing in to system to acquire a sign in was easy and fast. This ID. Me is very important and useful for Government Departments sign in.
You have no other choice. Own a smartphone w/ a good camera and lots of spare memory space to download Zoom or whatever app this for profit agency are pushing at the time. Jump thru hoops to prove that you are worthy or be unable to access government services. This is just a barrier to access basic services.
Muy buen servicio lo atienden con amabilidad Buena atención. Me encantó aberme comunicado con ID 100/
The whole process was painless and went extremely smoothly and just takes under 5 minutes. Considering that this is for our own security especially in this digital scam age, I was happy to do it and expected a lot more difficulty and time than it actually took, so I would highly recommend it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members