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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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Very satisfied. They helped me a lot to get my taxes back
Needed to verify myself. Quick and easy. No hassle. Lady was very kind to me and very professional
If you know what they're doing it don't take 30 minutes if they are getting stumped on the computer might take just a little bit longer
Very simple I use this with military discounts for multiple stores and VA related items. I have zero issues.
It was fast reliable and up to date
I would recommend this site to anyone needing help with difficult experiences
I was satisfied with my overall experience everything was on point and the representative was very professional
First, let me thank the agent who verified my information. She was professional, fast and completed the verification quickly. However, getting to that point was frustrating. I started on a computer without a camera, big mistake but I didn't know I need a computer with a camera at the time. Second, My military ID, Medicare card were not acceptable forms of ID...I don't understand. Switching from my smart phone to the computer worked but I wonder how many seniors would or could follow the sequence. Once I uploaded my W2 Form and my Drivers License, the process smoothed out. Overall, I think a large portion of our senior population would struggle with the process so maybe offer help on the front end? My thoughts.
Hello Bobb. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
Quick, courteous, polite…overall I was nervous but was blown away about the professionalism and promptness of it all!
The first part of signing up was difficult but the video call was very pleasant as she was very helpful
It was a good experience and it was really helpful on what she did and easy
The overall registration process took the better part of an entire morning and meant jumping back and forth between my laptop and smartphone multiple times. This also included the time to locate, scan/photograph, and transfer the required documents needed for identity verification. So make sure you are very familiar with your equipment and/or have someone very knowledgeable on hand to assist.
Hello Jeff! We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me
It was a delight to be on a well coded platform that was easy to navigate and use from start to finish
Very helpful and useful, people who need help all the time need to know that someone is thinking of them. That's why I found that ID ME is extremely helpful and important
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Scott! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me