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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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This is a very good option because you can be at any time
Very difficult, the instructions were not clear.very time consuming
She was nice and helpful to me in I love her i would love for someone else to talk to her
The account setup was easy...but trying to give inf is very time consuming and confusing to someone without a lot of computer skills. Not sure what people would do if they didn't know computers I am not
Real skilled at computer but managed to get thru it after 3 hrs. STILL, don't have any ideas of how to do it better...sorry.
Hello Celia. We’re glad you were able to complete your verification successfully. If you need further assistance, please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Excellent, fast, easy, agent was very nice and speak slowly
Hello Larry. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I did this to get a discount on a Yeti product. No discount. Now I feel stupid for giving my info.
Hello. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
First, I thought the steps would be difficult to follow. Finally, I realized it was easy if I have all required documents ready.
Totalmente Satisfecha la Señorita Esperan fuentes muy atenta y amable
It was a frustrating experience because I'm not that familiar with the internet yet and using a computer
Hello Donna. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Had too much difficulty completing the registration process did even get to my employment history and beyond to completion
Hello Gloria I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Very fast and convenient didn't have any issues while on call.
My experience live that goes throw.since i prove good contes information in.the moment tha i need be lisend and help.for.igual.opportunite.thank.for let's one part ones againg...ok
It didn't take too long but be sure you have your driver's license photo - both front and back ready to add to the form. Other than that, it is pretty easy.
Easy process and courteous Reps. The site is secure with a number of safeguards. Once your account is established, IDme is a shortcut thru sn other wise tedious process.
It was quick and efficient! Very helpful as I'm trying to file a claim.
Simple and secure.Would surely recommend to potential users.
I used ID.me to verify my I-9 documents. It went very smoothly.
Not so IRS documents and requests.
I would recommend calling the IRS to have them walk you through the alphabet soup of options on ID.me. What had me bogged down for the entire morning, and locked out at one point, took Ms. Weacherbee less than 10 minutes to explain and get me on my way.
C'mon folks you can do better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dave. I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me