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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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They showed professionalism and helped me in my research as I didn't know how to proceed and the person in charge was willing to guide me step by step. Thank you
Completely saved me alot of time and headache. Very helpful and professional but at same time very friendly. There the best
The experience was very professional and understandable to protect my identification from being stolen very kind and very helpful
I reached out for help several times I got the same response which was the simple log in instructions but I still cannot get into at account tries to calll can't speak with anyone
Last year (2022) I spent 6 hours trying to set up an ID.me account, including two phone calls to people who were supposed to help me with it, and I got nowhere. I swore that all my future communications with the IRS would be via snail mail.
This year (2023), I was able to set the whole thing up in half an hour with the help of a very nice man who walked me through it.
So if you tried it last year and swore never again, give it one more try before you decide to go retro.
Difficult to do took along time and even called the help line I was lucky a va rep I know was able to get it working.
Hello Edward! I am sorry to hear that you were having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Fair just took to many times and try's to get thru but other that is was good experience
Not good. Good agent but still when putting in my info says incorrect
Hello Alan! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Created an account and now I can't move forward with receiving my ip pin
Hello Davon! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I can't say enough good things about ID me, works with Social Security, IRS, plus many merchants offering military discounts (Apple, Sea World, SONOS). I always get a text when I have used ID.me. Thank you for everything you do.
Hello Tom! Thank you for your 5-star rating of Digital Wallet, Identity Verification, and More | ID.me. We’re thrilled that your experience was so positive. —T, ID.me
Fantastic communication very great customer service, and very quick response
Hello Aleksandar! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
My experience with ID.me was awesome. Never expected it would be this simple and easy. The agent was very cooperative and nice...
Thank you
Hello Sujata! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Different and unique. Definitely one for the books.
When Katherine came on the video chat she was very beautiful inside and out and she took care of what I needed to do it was very pleasant
Hello Yvette! We’re so happy that your experience with Katherine was positive. We love our support team too, and we appreciate you providing feedback about your experience. —T, ID.me
Mercedes was excellent, her attention and attitude was very Professional
Hello Rosangel! We’re so happy that your experience with Mercedes was positive. We love our support team too, and we appreciate your 5-star rating of your experience. —T, ID.me
There's quite a few steps to take but it also gave me a relief for the safety of my identity.
This process is very simple, they have a wide variety of documents you can use to prove your identity. After gathering and uploading the documents, the phone call process was less than 2 minutes.
Using the video chat was by far the easiest. The other option was easy but I would get errors
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Hello Dana! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me