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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Instructions were very easy to follow. Clear and concise communications.
The woman was very respectful fast and she had patience for me. I'm very satisfied!
It was very good overall I was just wondering if it would be possible if there was a phone number that I could call to reach somebody just in case I have a problem
The process was a little unnerving due to the time it took to wait for the interviewer. Otherwise it was okay and I am glad I'm through with it!
Everything went pretty well - there were a couple of steps, especially during when I was being asked to scan my face, where I really felt like I wasn't doing that whole thing properly, but, apparently it went through OK, so I guess I did it decently.
Very fast & easy had a good experience. You should try it to.
I was extremely satisfied,with the people that work and care for the the people of America.
Easy explanations and short one-at-a-time instructions made the process a very good one.
Read carefully and try best to understand what is being said! Sometimes, maybe because of space the wording seems to be a little off!
The person to whom I spoke to was very polite and helpful. She made sure I understood what was to be done before saying goodbye. Even though my knowledge of the internet is limited, I was able to do what was told to me. Yes, I got my PIN number and send of my tax return electronically the same day.
It was excellent everything went smoothly and zoom
Started almost immediately. 5 stars
It was a bit time consuming but I was so pleased the program didn't time out while I gathered and prepared documents. I'm hoping next time it will be quicker to use ID.me
My experience was ok Id me helped me verify my identity
Trying to verify my identity for SSI via your site should have a notation saying that a desk or laptop will give better security than a mobile unit.
Ertify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to w
My experience with you was great you guys help me out a lot and was looking father to do doing business for you
She was very professional and very respectful. I was very impressed
The agent was clear and understandable she ask the questions really good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members