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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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1, I use my first name and married name on everything EXCEPT my social security card. I was young and I used my first name, the initial of my maiden name and my married name on my social security card. This cause computer glitches, because the names on my documents did not exactly match. There is an option for names that do not match. Use that. 2. I live in a remote area where mail is undeliverable so I must use a P.O. Box in my address. This also is not permitted. Not only did my name not match, my mailing address and my physical address did not match. 3. I ended up having to have video verification, which was more time consuming because it requires sending additional proof of identity. There is a considerable lapse between sending photos of your documents and having them accepted. Hit the "continue" button, then prepare to wait. It is continuing there just is no assurance that the continue command was recognized. An IRS chat specialist did get back to me within two hours.
Very helpful, nice, and fast. I loved it. This experience was very satisfying.
It was very easy to follow directions, even though I was so very nervous. But the directions were very easy to follow and made alot of sense.
Pleasant but without a greeting or a Thank you for using our service.
Hello Eugene. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Very frustrating because the automated process didn't work. I submitted photos of my driver's license twice, and of my passport once, and they all failed. That, however, got my application raised to personal attention by an actual person, which did work, and very quickly. That shouldn't be necessary.
Hello Paul. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T ID.me
Very helpful I didn't have to wait a lot it was the first time that I have use this system
Hello Yvon! We’re so happy that the process of verifying your identity went smoothly. We appreciate your feedback! —T, ID.me
Excellent and safe care. The connection with the official was quick.
Lots of steps!
In the end, it was fine.
Good instructions, simple steps.
( I was not prepared for so much--- thought it would be "just a new password" type of thing)
Glad I was not pressed for time!
Straightforward and to the point. The overall experience was cool
The team of agents that works with ID.me is highly friendly and efficient.
This society needs more people like her.
I was having trouble verifying my identity so I selected to do a video call with a referee and it only took about 2 or 3 min from start to finish,I would suggest anyone having this issue to do the same.The referee was friendly and approved all my documents through the video call.
I was treated very well and all my questions were answered very professional. I will let other people know that y'all are great
Great representative help me through the process. Very cool guy.
I was able to navigate the site extremely easily and with no hang ups or errors. They mean it when they say the set up process only takes 8-10 minutes. I did it all on my phone which was very convenient. Great website!
It was quick and painless and I feel secure already
My experience with ID.me was very quick and easy. And doing a video call with an agent was also quick, simple, and the agent himself was very friendly and helpful!
It was the perfect customer service experience. Very professional, and very helpful.
I had an account since 2019, but in 2023, with ID.me, the security is much better. I feel confident in using online payments of my taxes and know that I will be notified, if an unauthorized person tries to use my account.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Valerie. We’re glad you were able to complete your verification successfully. We appreciate your feedback! —T, ID.me