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ID.me

id.me
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Overview

ID.me has a rating of 4.2 stars from 29,270 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ID.me most frequently mention video call, customer service and great experience. ID.me ranks 1st among Software sites.

service
1,353
value
1,101
shipping
603
returns
593
quality
1,082
This company does not typically respond to reviews
+325
How would you rate ID.me?
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New York
1 review
0 helpful votes
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Worth it, I think it needed to be done
May 1, 2025

Learning experience, I have never done this before. It wasn't time consuming, all the questions needed short and simple answers. Very helpful and informative from respectfully people. Who made the questions easy to understand.

Date of experience: April 21, 2025
North Carolina
1 review
0 helpful votes
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The absolute greatest waste of your time
April 22, 2025

Had multiple valid proof identification, still needed to do a video call, alright fine, had to wait 30 minutes only to have audio errors on the agents end and he didn't know how to fix so he ended the call, waited another 25 minutes for another agent and finally we got the ball rolling only for her to look over the same information that was already displayed. A complete waste of time.

Date of experience: April 11, 2025
Massachusetts
1 review
0 helpful votes
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Well i hope you haven't sold my info yet. Cause we all know you will, greedy a$$holes. Im 55 and I have never come across a fat CEO that won't rip you off without missing a meal with there gold digging second wife. Thr information below, it says "optional but it won't let you continue without filling it out.

Date of experience: April 7, 2025
Pennsylvania
1 review
0 helpful votes
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Bad experience
April 17, 2025

If you have recently moved to a different address or another state than what your drivers license shows, don't waste your time. You'll go through the whole process and then it will reject you and say that it's an error to verify your identity.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Easy to set up and use but...
April 22, 2025

How can we possibly know our data is secure? Are the latest protocols employing the latest and most robust state of the art technology, etc. in place to protect us? Of course they will tell us our data is safe. But being that so much personal data is being stored on such a platform, we should at the very least be skeptical. Nothing is 100% impermeable.

Date of experience: April 12, 2025
Pennsylvania
1 review
0 helpful votes
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Jennifer G.
April 24, 2025

ID. Me was extremely fast to set up, & beyond efficient in getting my identity verified for my Federal Tax Return to IRS. I hope to see this feature being utilized by more agencies in the near future.

Date of experience: April 14, 2025
Michigan
1 review
0 helpful votes
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Finally they call me mellow the breeze.
April 27, 2025

Amazingly delightful. Simple and quick yet detailed and safe feeling. I have some pretty horrific times on the phone trying to get someone e to help me with any thing@ the IRS the only thing I ever get is a headache.

Date of experience: April 18, 2025
Wisconsin
1 review
0 helpful votes
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Computers suck
April 15, 2025

So, has anyone noticed that prior to computers, Identity theft was not even a thing? It's a fool's game to think that anything that can be transmitted in digital format is secure. I am over 60 years old and remember when things worked just fine before they were even used in daily life. Trust me... it was better.

Date of experience: April 5, 2025
California
1 review
0 helpful votes
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I have used this service multiple times and have no problems being able to log in to check account information or change information the government agency allows to be changed. If anything, this service/program works better than some of the agencies' websites it enables access to.

Date of experience: April 13, 2025
Washington
1 review
1 helpful vote
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You have to do it.
April 22, 2025

You have no other choice. Own a smartphone w/ a good camera and lots of spare memory space to download Zoom or whatever app this for profit agency are pushing at the time. Jump thru hoops to prove that you are worthy or be unable to access government services. This is just a barrier to access basic services.

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Difficult to use if you are not tech savvy
May 7, 2025

This is a difficult ask for older individuals who only use a phone for calls or texts. I didn't know how to use the camera and never took a selfie so was very distraught to even understand what was needed and had to call a family member to explain it. Same with Video calls as I have never made or received one. There should be another way for older people to do this without creating undue stress and anxiety

Date of experience: April 27, 2025
Virginia
1 review
0 helpful votes
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Horrid. Quirky software on even something as simple as an Apple 6e smart phone. Got lost in finding tabs and heaven only knows what else. Ironically, even though I got lost after gymnastics to get ID. Me's face recognition to work, I was admitted to the IRS site. Spooky and not confidence inspiring as more than a way to allow the government (over which I have absolutely no influence) to enrich ID. Me.

Date of experience: April 18, 2025
New York
1 review
0 helpful votes
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Thumbs up process!
April 29, 2025

I have used ID. Me before when shopping through tractor supply or other places to get qualified for a military discount (spouse) so that I may have funds during this tough time to feed my husband and I's dogs and cat and birds. We use it for a lot to be able to use it through the social security office so I was able to secure my personal information and get a replacement social security card was even better. I really love being able to use this system so easily! The steps and prompts are made so simple for you on the screen.

Date of experience: April 18, 2025
New York
1 review
0 helpful votes
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ID. Me Easy
May 5, 2025

This is a fast and easy way to create an online identification, to access some government websites such as thr IRS.
The application process was quick and simple and can be completed vis computer and smart phone.
Would recommend this if you need to create an online account.

Date of experience: April 25, 2025
Tennessee
1 review
0 helpful votes
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ID. Me made me feel safe.
April 24, 2025

As I explained already on a short survey. ID. Me gave me a sense of feeling safe with my information. For the fact that my identity has been stolen and hacked. I'm not too trusting to apps these days but I definitely felt safe with ID. Me and yes I would refer others. Thank you all for your help! ID. Me was fast, safe, and attentive!

Date of experience: April 14, 2025
Washington
1 review
0 helpful votes
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Video call that help identify my identity
April 24, 2025

The call was simple just had my two documents ready to show the agent and answer a few questions. I videoed in with agent and he was knowledgeable about the situation yet friendly so it went very quickly

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
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My own Identity Security Guard App
April 14, 2025

So far my experience was truly quick and easy. The app makes it professionally accurate to get your info in good hands and the platform has options you can use if somethings are not available with you they make it stress free 😀

Date of experience: April 4, 2025
New York
1 review
0 helpful votes
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ID. Me was a breeze
April 15, 2025

From start to finish the process was thorough, and very easy to navigate, uploading documents, multifaceted step verification pass key as well as text message to verify, if you choose. My experience was very enjoyable and not a problem at all and I'm grateful that I had the opportunity to know about ID. Me. I highly recommend it as an extra layer of security for ones identity and information is essential for one's peace of mind.

Date of experience: April 5, 2025
Pennsylvania
1 review
0 helpful votes
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A great and fairly quick service.
April 14, 2025

Once you make sure all of your documents are in order, this site is like throwing your cards out and having the greatest hand for your game. With to-the-point questions from your agent that aim get you moving forward, it is a great way to file yourself.

Date of experience: April 4, 2025
Hawaii
1 review
0 helpful votes
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Id verification
April 20, 2025

Challenging due to third party camera challenges in photo verification process - had to figure out first why I was having the problem and then look up in google how to rectify the issue all very time consuming and frustrating.

Date of experience: April 10, 2025