Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
After completing everything I received this message from Salesforce telling who I don't even recognize. "We can't log you in because of an issue with single sign-on. Contact your Salesforce admin for help."
This was actually very simple to use. The process is very user-friendly. I had been worried it would be complicated, but it took me less than 15 minutes and I didn't encounter any issues or confusion.
Signing up for ID.me was a breeze, very easy & simple. Once I finished the last step it connected me immediately to my SS account which had been locked out my reach for months due to an error with my login credentials.
Frustrating to the point of creating tears! Too much time in my day was spend trying to get established and verified so I could tend to state business but roadblocks were put up left and right. Such a horror!
Excellent. After numerous failed attempts to use login.gov for my SSA account, I tried ID.me and was done in 10 minutes. Login.gov gave me "try again later " 3 times, and " lost connection" twice over the course of 3 days.
I'm an old Vietnam Veteran... and this Old Dog managed to learn a new trick kind of thing. I hope that order like myself can get on board and find for themselves how easy it is to make contact with the VA. I hope that our government continue's to make it even more user friendly. Sincerely, R. Gonzales
No results came from the help I received. I'm still trying to get my social security number to be accepted even though it was verified by ur system and the Iowa work force is unable to do anything and referred me back to your company.
Sasha was a excellent help and knows her job clearly thank you Sasha for making this experience delightful and stress free. I appreciate your hard work and dedication to helping us veterans. Job well done
Agent did not know this was for a state of confirmation - kept referring to IRS - I corrected him multiple times. NJ emailed me to say they still haven't received the info - agent did not introduce himself - who was he? Was he legit? Where is my info because the state that asked for it doesn't have it. I'm not confident about this company or its ability to safeguard my ID information
Another layer of personal I.D. Protection and ultimately a fantastic convenience. With fraud rife with dark web characters sharing your personal information and local and international hackers stealing your assets - we are absolutely vulnerable to the unknown with little resources to solve it. I have been hacked a few times. I sleep better knowing that it is harder for the bad guy to get your information. ID.me shuts you out of your account if you mess up your password too many times. So! The bad guy stands no chance!
It was easy and informative to re gain and learn about my personal information. My life has indubitably been in flip flopping shambles for years. (Meaning) my credit report/scores, financial issues/business, relationships, education & etc. were misplaced for 33 years of my life. I turn 34 on May 24 2025 & I am utterly & gratefully thankful to and for everyone and everything that has helped me & me helping them in any way & every way possible. I think I found a loop hole!
Gorgeous experience, When I did not hear her clearly, I said "could you please said it again"
I repeated twice, then She realized that i am not native english speaker, She request a translator service.and the translator is also very nice people, very clearly and very smoothly, and with very patience.
The video call verification if fast especially when you prepared all you documents they needed, very smooth experience with ID.me
Thanks very much.
Have a good day
It feels like a total invasion of privacy. Makes me feel extremely vulnerable and not sure why our government is paying a company like this except to access and get our acceptance of giving up inherit rights
The representative, who I spoke to on my video call was very professional and did not get upset about me asking questions. I provided the necessary documents and everything went well, and it was actually a human being on the other end. Thanks
It was good. I'm glad that they helped me through the process. I was scared I would mess up but with assistance they let me know what to do. Along with the letter. Thank you so much for helping in this matter.
I have used this service multiple times and have no problems being able to log in to check account information or change information the government agency allows to be changed. If anything, this service/program works better than some of the agencies' websites it enables access to.
ID.me is a trustworthy asset to use and have when using public websites that require your data. It gives you a sense of security without having to worry about ID theft or stolen ID. It is very secure, and I'm thankful that websites are now using this software.
Steps were easy to follow without any confusion. Wait time for the video interview was very reasonable (~20 minutes). The person conducting the interview spoke clearly and stayed on point; very professional.
All went very well. Getting a variety of documents ready to use did involve some effort. But now they are all secure in a digital format on my computer just in case there is another incident that would require me to use them again. Since someone stole my Social Security Number I am sure that there will be another incident. I believe that I am ready for that now.
It was very crucial for me to get this information fixed and to verify my identity for I can go ahead and continue and I did so with ease and no stress or confusion on my end because of the great website
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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