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IbottaReviews 1,472

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
336
value
118
shipping
43
returns
45
quality
89
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Well sometimes y'all are alright but James s is amazing

Date of experience: March 21, 2024
California
1 review
0 helpful votes
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Always missing a cash reward
March 30, 2024

As you can see on the receipt, I bought 4 coffee mate. Pls send me the.50

Date of experience: March 20, 2024
Indiana
1 review
0 helpful votes
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Easy
March 30, 2024

I really like this app it is super easy to.use and cool that you can get Cash back on items you need.

Date of experience: March 20, 2024
Georgia
2 reviews
0 helpful votes
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Fast response
March 30, 2024

Problem with password reset, not receiving reset link. They never gave up until my issue was solved. Very quick response and you could tell they cared

Date of experience: March 20, 2024
Louisiana
1 review
0 helpful votes
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I love Ibotta! I get cash back on things I would have purchased anyway. I have had a couple small glitzes which their care team resolved quickly and makes me happy.

Date of experience: March 20, 2024
Texas
1 review
0 helpful votes
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Excellent
March 29, 2024

This is the best thing for me thank you very much.

Date of experience: March 19, 2024
Kansas
1 review
0 helpful votes
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Great
March 29, 2024

Awesome customer service and very helpful from start to finish

Date of experience: March 19, 2024
Texas
1 review
0 helpful votes
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Very helpful
March 29, 2024

Very easy to use and everything got resolved quick

Date of experience: March 19, 2024
Wisconsin
1 review
0 helpful votes
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Too many items
March 29, 2024

I purchased only one (1) Carbons stain devil. Tried to correct the mistake but it credited me for five purchased. Please fix.

Date of experience: March 19, 2024
Pennsylvania
1 review
0 helpful votes
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Wish there were more..
March 29, 2024

Love ibotta just wish there was more choices like store brand items an everyday items that don't cost ppl an arm and a leg to buy.maybe work with the stores to offer their brands more

Date of experience: March 19, 2024
Ibotta C. — Ibotta Rep
over a year old

Hello Rebecca! We understand your frustration about limited or reasonable offers. We are continuously working with brands to bring you the very best offers available. We have taken your valuable feed back and will be using it to improve our services. 3/19/2024

Texas
1 review
0 helpful votes
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Customer Service Was Wonderful.
March 29, 2024

First off I just wanted to say I love Ibotta.
Second, Ralph I. In the customer service department was helpful and kind, made the whole process very simple.
Thank you to Ralph!

Date of experience: March 19, 2024
Michigan
1 review
0 helpful votes
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Ibotta seeks 100% satisfactioin
March 29, 2024

I have interfaced a few times with Ibotta. Most recent is getting my money from them. They assured me that they will have a program in place for getting my money.

Date of experience: March 19, 2024
Pennsylvania
1 review
0 helpful votes
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Helpful staff
March 28, 2024

Gabriel,Sabin,Thomas all are good always very helpful I like using ibotta such wonderful app for saving money

Date of experience: March 18, 2024
Florida
1 review
0 helpful votes
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Problem solved
March 28, 2024

I had an issue pop up a few days after a purchase where points were taken away after they had been approved. I couldn't reach out through my transaction because the items were incorrectly marked as ineligible so when i pressed missing cash back i couldnt resubmit those items. There was no other way to contact support so I went through the chat bot in the help page and asked it for a person several time until it gave me the option to write in to a team member on my own. I reached a team member who didn't understand my original complaint but happily granted me 2 dollars however my issue was unresolved. I reached out again and thankfully a team member named jovie contacted me, she reviewed the transaction, in which she recognized and solved the issue. Thank you Jovie for being thorough!

Date of experience: March 18, 2024
Virginia
1 review
0 helpful votes
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A little confusing app
March 28, 2024

I just started using this app about two weeks ago. The part I don't understand is where you choose your grocery store and select "shop", which is what I did. Twice it's said it's for "any" receipt and will work with your loyalty number. This is not working.
I love the concept, and love to save money on things I buy normally.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2024
Florida
1 review
0 helpful votes
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I enjoy using ibotta because it is like using coupons but easier. There are very few coupons now and most of them do not apply to me.

Date of experience: March 17, 2024
Florida
2 reviews
0 helpful votes
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Good service
March 27, 2024

I didn't have printed receipt only emailed one. The store printed for me on paper. Ibotta accepted it. Than you.

Date of experience: March 17, 2024
New York
1 review
0 helpful votes
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Ibotta=$
March 27, 2024

I use Ibotta every time I shop online or if I go to a store I will upload my receipt for deals. I find that Ibotta has the highest get back deals than other similar savings apps.

Date of experience: March 17, 2024
New York
1 review
0 helpful votes
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Missing cash
March 27, 2024

I double check everything in the store & you're telling me it's ineligible I bought 6 Cesar's checked the label scanned in store & it was green saying it was good but your telling me it's ineligible. Then I tried to add my Kelloggs Fruit Loops for missing cash but it had already taken the Cesar's & now I can't enter it for missing cash. I would have never bought these items I always scan them in the store & see if they're eligible which I did.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 17, 2024
New York
1 review
0 helpful votes
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An ibotta rep helped me with my concern, and corrected the issue

Date of experience: March 16, 2024