On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have had to contact I outta a few times now re receipts not loading and usually get an immediate response with my monies being added to my account. I am very pleased with Ibotta's customer service.
I had an issue of a rebate credit not making it to my account after purchasing from an online makeup company. I always take a screenshot of my purchase for this reason so I sent it to customer service and they credited my account for me.
I had gotten locked out of my account. With several conversations, the helpful assistant talked me thru getting my account back. I love Ibotta! I have gotten over $1200 back So far!
I did not receive the items that I purchased. I received a different order. I tried to log into account and could not get through. I do not usually have these problems but today it is a big mess.
I have experienced several occasions recently where I've purchased items that are eligible for cash back according to what is written in the description but cash is not given. When I follow up I'm told it's not eligible or there's a problem with the receipt. Seems a bit misleading.
So easy to use and get cash back for everyday purchases. Link different stores and load your offers and get money back. Easy to cash out also. I love Ibotta!
I help my senior citizen mom with her account because she is not good with technology. She doesn't really use it. We have the same first and last name and live at the same address. I was also trying to open one for my father. Instead of doing it on their computer or phone. I did it on mine since we were out shopping. Well, apparently you can't do that. Fine, I have tried explaining this over and over again. My mother and I have offered to send in IDs that we have the same address and name. We have asked for confirmation on how to proceed if we open accts on their own devices. We just keep getting robots sending us the terms for Ibotta. I get your terms. But, lets face it. Ibotta disciminates against disabled and elderly people that have a hard time getting to the store. They make it hard to use their system for pick up orders and delivery. But, when you are being upfront about the mistake and offering evidence to show how the mistake was made. No one wants to even take a look. Shame on Ibotta. I brought this up in the begininng of opening my acct since I have health issues also. But, ibotta doesn't care.
I have earned a lot of savings over the years! If I have had any issues, they were quick to respond and correct the mistake.
I would like to thank everyone who help me get log back into my account I love using Ibotta
Thanks Again
Been using ibotta for few years now and I love making a little extra money on the side.
I noticed I did not get money back on an account that I have linked to Ibotta, so I reached out to customer service. My issue was quickly remedied. Ibotta credited my account with the expected amount.
Everything was handled in an email, and a couple of hours.
That's excellent customer service!
I have loved my experience with Ibotta. From the customer service, to the cash back bonuses, I have LOVED it! My husband calls it "girl math" but I love being able to trade my cashback for gift cards for myself.
Ibotta is easy to use and the money back is great! You have to check the app often for offers but it's worth it!
For the most part, Ibotta is an easy, fun, and rewarding program to experience. All things come with ups and downs (ex. Good cash back offers, bonus deals, holiday challenges vs. missed deals, service connection issues, and so offers not attaching at times). But for the most part I will continue to use this program and refer others to use it as well.
Thanks for the opportunity to save.
🏿
Normally I have no problem but from time to time, the clarity in the fine print can be misleading (missing cash back & subjective to customer service understanding when sending a ticket in). However, I say the system works well flaws and all. Thanks for the opportunity to save money in this day and age.
Easy cash back. Ibotta is the only app that I use.
They caught an item I had purchased at Hyvee, & will a couple of clicks, I was able to get the.75!
I have found the app easy to use and many products that I use or consume daily.
I bought 2 chocolate bunnies from CVS. When I scanned the receipt it gave me credit for one so went back and added the 2nd bunny. It appeared to give me credit for the 2nd bunny but when it deposited the $ it still only gave me credit for 1 bunny
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna! We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!