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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,337
value
484
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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New York
1 review
0 helpful votes
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Service
July 16, 2024

Customer service is conveniently located, in comparison to other shop reward aps. It did take a couple of attempts to correct. However, it was with little to no hassle.

Date of experience: July 6, 2024
New York
1 review
0 helpful votes
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Grateful for Ibotta
May 29, 2024

Before Ibotta I never had any extra to go out to eat or grab some new clothes but now with our savings we have been able to enjoy going to eat again. Made the holidays a breeze with all their fantastic deals.

Date of experience: May 19, 2024
Arkansas
1 review
0 helpful votes
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Easy to use!
October 11, 2024

Ibotta is so easy to use. Quite often many of the items I typically buy are listed as options.

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
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The stores should only show items that they actually carry.

Date of experience: October 1, 2024
Indiana
1 review
0 helpful votes
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I did two Tyson offers and now after numerous emails I have credit for one I'd much rather be able to submit a receipt for DG since hardly any offers linked to my account work I lost two 7$ bonuses because of these issues

Date of experience: July 2, 2024
Ibotta C. Ibotta Rep
10 months ago

Hello Adna!
We appreciate your feedback! We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance.
Thank you!

Colorado
1 review
0 helpful votes
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I purchased 4 tonco pot size spaghetti and there is a rebat for.75 up to 5 limit. Even after the review I still didn't get my rebate. This keeps happening especially if I shop at krogers but the rebate is plainly seen. I'm so disappointed in ibotta, this has happened several times before. Usually ibotta can't read krogers receipts but it's strange that my other rebate apps have no problem reading the same receipt! It used to be fun but it's more of a struggle than ever.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2024
Tennessee
1 review
0 helpful votes
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Poor review
July 22, 2024

Throws out gerbs kroger store. Missing offers and credit towards bonus. I am going to have yo quit shopping there as it takes to much time and always Missing offers with few resolutions.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 12, 2024
Kansas
1 review
0 helpful votes
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Account review team above and beyond
July 19, 2024

The account review team goes above and beyond even to us older shoppers they act with great respect and understanding on all issues great thanks to them

Date of experience: July 9, 2024
Ohio
1 review
0 helpful votes
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House Cleaner
October 1, 2024

So simple and easy to do! I love this app! I'd recommend anyone to give it a try.

Date of experience: September 21, 2024
Pennsylvania
1 review
0 helpful votes
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Enjoy saving money!
June 8, 2024

I love the app but I would like to see more variety in the any item category as I tend to purchase store brand products frequently. Even with your cash back offers sometimes it's still cheaper to buy store brands.

Date of experience: May 29, 2024
Georgia
1 review
0 helpful votes
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Excellent customer service
June 2, 2024

Submitted a rebate and did not get the allotted rebate, i contacted the customer service team and they answered promptly, one of the better ones. Your CSA Harry was so helpful, he immediately issued the rebate from the information provided and apologized. Let me tell you its a favour you are doing us, and we are so appreciative, so when we get good customer service interactions it puts a smile on my face, as this is rare in the United States. I was a Manager at a Sandals Resorts in the caribbean so Customer service is vital in our everyday dealings. Thank you Ibotta for all you do, and give Harry a little incentive for me... lol

Date of experience: May 23, 2024
Pennsylvania
1 review
0 helpful votes
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Thanks
August 18, 2024

The team found I was missing a item to get funds they sent an email I took advantage of it and made the funds for item thanks for the alerts

Date of experience: August 8, 2024
Georgia
1 review
0 helpful votes
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After scanning a saved offer in store where the system verified that 1) the offer was valid and 2) the items (limit 5) matched, I checked out in the store, then immediately scanned receipt where the Ibotta system recognized and counted my 5 items and indicated $2.50 (.50 x 5) as part of my total for claimed offers, upon hitting the submit button, the $2.50 was removed from my total and the offer then showed as expired when I went to investigate. How can 1) I scan and verify in store and 2) upload and the system recognize to then have the offer suddenly disappear? You duped me into buying these items, with no valid offer, I wouldn't have purchased the 5 items.

Date of experience: June 21, 2024
Missouri
1 review
0 helpful votes
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Love IBOTTA
June 19, 2024

I love Ibotta! It is by far the easiest cash back app that really works that I've ever used. I have used Ibotta for a few years and it is so easy that I have stuck with it. Ibotta also has discounts on foods and products I use every day. I do my grocery shopping once a month and always visit Ibotta before I go to the store. I am not a paid salesman for Ibotta. I am a regular person and I look forward to saving money with Ibotta all of the time.

Date of experience: June 9, 2024
Nevada
1 review
0 helpful votes
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Not happy with new changes
September 17, 2024

I hate that you can't select and upload receipts after the purchase like before. Very frustrating and annoying. Hardly use the app anymore

Date of experience: September 7, 2024
Washington
1 review
0 helpful votes
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Awesome app
September 14, 2024

I absolutely love Ibotta! I've only been using it about a week and I've earned $25 cash back. It's been so user friendly and easy to learn.

Date of experience: September 4, 2024
New York
1 review
0 helpful votes
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Easier than ever to earn cash back!
June 5, 2024

Overall I've found it easy to locate offers for a few items that I'd planned on buying anyways. Add to that seeing items I didn't know about but decided to try and it's a quick easy way to get money back every shopping order.

Date of experience: May 26, 2024
New York
1 review
0 helpful votes
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Customer Service
June 6, 2024

There have been times when I thought ibotta cash should have been forthcoming only to discover I had made an error and other times there had been small glitches in the system. Regardless, once I reached out, the ibotta team did their best to bring about a positive resolution. Good customer service is always a great experience.

Date of experience: May 27, 2024
Washington
1 review
0 helpful votes
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Helpful with Missing Cash Back
May 26, 2024

I have had nothing but a great experience with the Ibotta Care team! Whenever something may be missing or some confusion with qualifying items/stores they have fixed or informed me of the problem. It's been great especially since I'm new to this!

Date of experience: May 16, 2024
Mississippi
1 review
0 helpful votes
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Missing Cashback
June 24, 2024

Kamal was very helpful with getting me my missing cashback. I submitted the ticket this morning and have already been helped and my issue was resolved. I appreciate how promptly I was helped. I enjoy using ibotta and hardly have issues and whenever I have had them, I always receive great customer service from the support team.

Date of experience: June 14, 2024