Ibotta has a rating of 4.2 stars from 4,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.
Customer service is conveniently located, in comparison to other shop reward aps. It did take a couple of attempts to correct. However, it was with little to no hassle.
Before Ibotta I never had any extra to go out to eat or grab some new clothes but now with our savings we have been able to enjoy going to eat again. Made the holidays a breeze with all their fantastic deals.
Ibotta is so easy to use. Quite often many of the items I typically buy are listed as options.
The stores should only show items that they actually carry.
I did two Tyson offers and now after numerous emails I have credit for one I'd much rather be able to submit a receipt for DG since hardly any offers linked to my account work I lost two 7$ bonuses because of these issues
I purchased 4 tonco pot size spaghetti and there is a rebat for.75 up to 5 limit. Even after the review I still didn't get my rebate. This keeps happening especially if I shop at krogers but the rebate is plainly seen. I'm so disappointed in ibotta, this has happened several times before. Usually ibotta can't read krogers receipts but it's strange that my other rebate apps have no problem reading the same receipt! It used to be fun but it's more of a struggle than ever.
Throws out gerbs kroger store. Missing offers and credit towards bonus. I am going to have yo quit shopping there as it takes to much time and always Missing offers with few resolutions.
The account review team goes above and beyond even to us older shoppers they act with great respect and understanding on all issues great thanks to them
So simple and easy to do! I love this app! I'd recommend anyone to give it a try.
I love the app but I would like to see more variety in the any item category as I tend to purchase store brand products frequently. Even with your cash back offers sometimes it's still cheaper to buy store brands.
Submitted a rebate and did not get the allotted rebate, i contacted the customer service team and they answered promptly, one of the better ones. Your CSA Harry was so helpful, he immediately issued the rebate from the information provided and apologized. Let me tell you its a favour you are doing us, and we are so appreciative, so when we get good customer service interactions it puts a smile on my face, as this is rare in the United States. I was a Manager at a Sandals Resorts in the caribbean so Customer service is vital in our everyday dealings. Thank you Ibotta for all you do, and give Harry a little incentive for me... lol
The team found I was missing a item to get funds they sent an email I took advantage of it and made the funds for item thanks for the alerts
After scanning a saved offer in store where the system verified that 1) the offer was valid and 2) the items (limit 5) matched, I checked out in the store, then immediately scanned receipt where the Ibotta system recognized and counted my 5 items and indicated $2.50 (.50 x 5) as part of my total for claimed offers, upon hitting the submit button, the $2.50 was removed from my total and the offer then showed as expired when I went to investigate. How can 1) I scan and verify in store and 2) upload and the system recognize to then have the offer suddenly disappear? You duped me into buying these items, with no valid offer, I wouldn't have purchased the 5 items.
I love Ibotta! It is by far the easiest cash back app that really works that I've ever used. I have used Ibotta for a few years and it is so easy that I have stuck with it. Ibotta also has discounts on foods and products I use every day. I do my grocery shopping once a month and always visit Ibotta before I go to the store. I am not a paid salesman for Ibotta. I am a regular person and I look forward to saving money with Ibotta all of the time.
I hate that you can't select and upload receipts after the purchase like before. Very frustrating and annoying. Hardly use the app anymore
I absolutely love Ibotta! I've only been using it about a week and I've earned $25 cash back. It's been so user friendly and easy to learn.
Overall I've found it easy to locate offers for a few items that I'd planned on buying anyways. Add to that seeing items I didn't know about but decided to try and it's a quick easy way to get money back every shopping order.
There have been times when I thought ibotta cash should have been forthcoming only to discover I had made an error and other times there had been small glitches in the system. Regardless, once I reached out, the ibotta team did their best to bring about a positive resolution. Good customer service is always a great experience.
I have had nothing but a great experience with the Ibotta Care team! Whenever something may be missing or some confusion with qualifying items/stores they have fixed or informed me of the problem. It's been great especially since I'm new to this!
Kamal was very helpful with getting me my missing cashback. I submitted the ticket this morning and have already been helped and my issue was resolved. I appreciate how promptly I was helped. I enjoy using ibotta and hardly have issues and whenever I have had them, I always receive great customer service from the support team.
Answer: Absolutely so true! I earned up just over $100 and when I went to cash out they said I was fraudulent YET I HAVE EVERY RECEIPT and all submissions were valid. It took me months to get to this amount. Hmmmmm Class action anyone?
Answer: Because they deny certain purchases due to cost! It's become a scam!
Answer: I tried to withdraw money for the first time and it said my account was locked because of multiple attempts which was not true.! I sent 5 requests for help in a week and they finally responded by deactivating my account and keeping the 360.00 that took me months to accumulate. They claim I tampered with a date on a receipt and I just crossed off the account number. So they can keep my money that is mine. How can I get my money back?
Answer: Sorry Jenna bit it seems like you're kinda late for that rebate a few years actually. I'm pretty sure that ibotta have 100% absolutely forgot about you and by not I'm sure you forgot about too. :)
Answer: Go to your $amount and cash out and it will say bank or gift card.
Answer: Why don't any product receipts add extra bonus for us?
Answer: You have to email the morons that run their customer support at least 3 times before you'll get the proper amount credited to your account.
Hello Adna!
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