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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,543 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,337
value
484
shipping
178
returns
184
quality
359
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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Washington
1 review
9 helpful votes
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Love this app!
May 30, 2021

I've tried literally tons of online, so called "money saving" apps. I've never been able to get cash out and it is discouraging. For someone who is living paycheck to paycheck and lost their home every penny counts. In just one week with this app I've managed to cash out over 40 bucks! To some people that may not be much but it's dinner on the table and gas in my car. Thank you Ibotta! If you don't like money then you won't like this. And it's easy as heck to use too.

Date of experience: May 28, 2021
Ohio
1 review
0 helpful votes
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Love it
March 26, 2021

I love Ibotta, and figured it out pretty quickly. The only thing that kinda sucks is my bonuses are usually ridiculous. Like buy 40 "unique" items and get a dollar, or no bonus offered at all. Plus there is an "in crowd" which is random, and they get all these extra incentives and cash back that the rest of us never see.
Makes me a little bitter. Ha.

Date of experience: March 26, 2021
Tennessee
1 review
0 helpful votes
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Ibotta misses offers
June 22, 2024

Quite frequently Ibotta misses offers for products I have purchased. Or I'll click the product while I'm in Kroger, but it's no longer offered in Ibotta when I get home and submit my receipt. I'm usually buying the product because of the Ibotta offer, so is especially frustrating when it's no loner available same day.

Date of experience: June 12, 2024
Ibotta C. Ibotta Rep
11 months ago

Hi Lynne! Thank you for your review! For any missing cash back, if you have not done so already, please contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf so that we can help you get your cash back. Thanks again for your feedback!

North Carolina
1 review
0 helpful votes
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Just used for the first time. Seems to be rather user friendly. Earned over 13.00 first trip to grocery store. Nothing purchased was off my normal list. Looks like all my coupons will be in one place. Can scan every item to see if a deal is available than select to your list, checkout, scan your receipt and all done. Was at Walmart, do not have loyalty card as cost does not save me enough. Interested to see how my Food Lion Card works next week.

Date of experience: July 17, 2022
Missouri
1 review
0 helpful votes
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Ibotta rocks
November 8, 2021

My granddaughter talked me into signing up for Ibotta. She uses it all the time and saves so much money by getting cash back from purchases she's made. I was skeptical at first because it sounded like one of those things where if it sounds too good to be true, it probably is. But I was in for a pleasant surprise, I got almost half the purchase price back on my very first purchase. I got my Thanksgiving turkey absolutely free, plus a lot of other sides to go with it. I have already sent my niece an invite and she is going to join, and I encourage anyone else who is skeptical as I was to try it, you won't be sorry!

Date of experience: November 7, 2021
Texas
1 review
2 helpful votes
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Easy & Fun!
November 9, 2021

I've saved almost $100 with Ibotta the last couple of months! Once you learn it the ropes, it's pretty easy and fun. Remember to just buy what you need though! I don't like that it doesn't automatically find my rebates when I take a picture of my receipt so make sure you add them manually before submitting. My favorite thing is that you don't have to get a specific gift card like Starbucks or Amazon with your rewards - I used my rewards at Kroger today to buy groceries we actually needed! And got a little rebate for doing that as well.

Date of experience: November 9, 2021
Florida
1 review
0 helpful votes
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Friendly & Timely staff
November 20, 2022

I have used Ibotta for almost two years and I have had only one issue with not receiving cash back on an online order. When I opened a ticket they were very prompt in response and they corrected my cash back and even found items that I missed myself. I average $80+ a month using the app! If you do it right, you can earn some great extra pocket money by doing what you already do anyway! It's awesome!

Date of experience: November 19, 2022
Texas
1 review
0 helpful votes
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Unable to submit Walmart receipt.
June 25, 2024

Walmart receipt TC# will not scan, nor will it let me add it manually. It also will not let me take a photo to submit. Very frustrating, especially because of the amount I would have been credited. I don not have a Walmart account to connect and do not want one. Will this be the only way to obtain credit from Walmart receipts

Date of experience: June 15, 2024
Ibotta C. Ibotta Rep
11 months ago

Thank you for providing your feedback! We are always happy to investigate any issues that you may have. For more information please check out these helpful articles: https://bit.ly/45RCScd or https://bit.ly/IBTechnical. You can contact Carlotta, our Ibotta Care chatbot, by visiting help.ibotta.com. She can help you create a ticket and even send it to the Care team on your behalf. Thanks for leaving an honest review and have a great day!

Wisconsin
1 review
0 helpful votes
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Surprised
May 25, 2024

I've used ibotta for few years now and love it. But today, you have outdone yourselves. Received the regular e-Mail about my cash back but this time also about my missing rebate? Wow. Just blew my mind. Thank you.

Date of experience: May 15, 2024
Ohio
1 review
0 helpful votes
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Awesome Rebate App
September 22, 2021

I have been using Ibotta for several years. I have earned nearly $500 so far. Today, I made $10 in bonuses on top of the $20+ in rebates! Anytime I have had an issue, they are quick to resolve it and don't make me jump through hoops like some other sites.

Date of experience: September 21, 2021
Wisconsin
2 reviews
0 helpful votes
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Great customer service!
August 4, 2024

I usually never have never have an issue with the ibotta app, but when I do I am very thankful for their great customer service. They are friendly fast and efficient.

Date of experience: July 25, 2024
Michigan
1 review
0 helpful votes
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Submitting receipts
June 27, 2024

I had 6 items on my receipt and scanned everything they questioned. The scan was successful but they keep saying I bought the wrong products but I scanned them before I bought them. Very frustrated with Ibotta today

Date of experience: June 17, 2024
Georgia
1 review
0 helpful votes
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Hey Ibotta
April 12, 2024

Listen I pride myself on my shopping trip, (well it's actually a haul) lol like the big one for the month, as I'm sure a lotta people do, so I was just curious why don't u have a make it rain bonus on the 17th so I don't miss out on the fun! This girl loves her bonuses 🥂

Date of experience: April 1, 2024
New York
1 review
0 helpful votes
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Digital Couponing on Ibotta
May 11, 2024

I think Ibotta is wonderful. It allows me to afford groceries / household goods, as all prices are getting so expensive. I have found that having patience helps a great deal too. Sometimes it misses adding my points for offers that I purchased, & after uploading my receipts, they don't always show up right away, but after contacting Customer Service, they have always made it right for me! ****

Date of experience: May 1, 2024
Pennsylvania
1 review
0 helpful votes
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Always missing cash
July 10, 2024

Each and every time I put in a receipt I am always shorted. I buy 5 when the limit is 5 and i get credit for 2. I do everything correctly each and every time and yet i always have to submit a request for rebates that i am not credited for that i did correctly.

Date of experience: June 30, 2024
Ibotta C. Ibotta Rep
10 months ago

Hello Lee!

We're thrilled to receive your feedback! We've already contacted you directly and are excited to help you. Please take a look at your messages, and if you require any more assistance, don't hesitate to get in touch. Thank you!

Massachusetts
1 review
0 helpful votes
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Every penny counts.
June 5, 2024

Living paycheck to paycheck with kids, every penny counts. Ibotta is more than just an App, earning extra money by scanning receipt definitely helps. Just Keep on doing it because everyday more items being added and to me every penny or $1 counts and it adds up.
Once you download Ibotta, Make sure you Check mark and read description for which items that you are going to buy in order to get cash back. I started cashing my earnings when I hit $20 and the highest amount that I transferred to my PayPal is $150 and sometimes I use it to buy a gift card then use it to shop online then earn again. My history earning is 1K and so far no maintenance fee,I also received a free gift with free shipping. Ibotta, Thank you so much I am forever grateful.

Date of experience: May 26, 2024
Maine
1 review
5 helpful votes
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Inconsistent
August 29, 2021

I do like using Ibotta, because saving money where we can is important to me. Ibotta pretty inconsistently applies clipped rebates for me though. There seems to always be items missing / no rebate applied. I used to take the time to reach out to ask for help with getting them applied, kept my receipts, but I just don't even bother anymore. I have my phone number & Hannaford account linked so that Ibotta is supposed to automatically know what I purchased, but maybe the old way of receipts and clicking yourself what you bought and what you expect a rebate for is a better method?

Date of experience: August 29, 2021
Indiana
1 review
0 helpful votes
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Ibotta is the best rebate app.!
May 25, 2024

Ibotta is the best rebate app around! I have saved so much money by getting money back for things I already buy and they give you the chance to try new products for free or really low prices. I would not go without using Ibotta now that I have been using it.

Date of experience: May 15, 2024
Georgia
1 review
1 helpful vote
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I really enjoy searching this app before I go shopping. Whether its in store or online. To make sure not to miss a great deal. I never doubted this app to be true. But is has shown me its more true than the rating I thought of it. It has all your favorite shopping stores and great cash back offers. Some of the products are free. So when you add them to your list and purchase them, scan your receipt, the money goes right back in. And they always provide me my dollar back on any purchase coupon back. Thank you so much ibotta! Everything is really free for Thanksgiving as listed

Date of experience: November 2, 2021
Maryland
1 review
0 helpful votes
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HELPFUL
September 4, 2024

Thank you Ibotta for helping me save money! Easy and fast! Always helps me when I contact them for an issue!

Date of experience: August 25, 2024