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Ibotta

Overview

Ibotta has a rating of 4.2 stars from 4,548 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards and care team. Ibotta ranks 1st among Cash Back sites.

service
1,338
value
485
shipping
178
returns
184
quality
360
This company responds to reviews on average within 3 days
How would you rate Ibotta?
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Pennsylvania
1 review
0 helpful votes
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Got me the missing cash
August 26, 2024

Overall experience is great. Once I sent over my info I had the missing cash back within 12 hours. Very polite as well.

Date of experience: August 16, 2024
Alabama
1 review
0 helpful votes
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Good service
August 31, 2024

I had some issues with the last purchase, missing cash back, and the representative of the company John sorted it out immediately. Totally satisfied!

Date of experience: August 21, 2024
Illinois
1 review
0 helpful votes
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Is Ibotta Playing Games?
July 11, 2024

I choose the items I am going to buy, making sure I have selected them in the app. I go to the store and buy the items. I use the app to take pictures of my receipt and I submit. Easy, nope! Despite the items being on the receipt, not all of my selections are called "eligible." I question the ineligible items, even scanning the UPCs as requested. Sometimes they are accepted, sometimes they are not. I then have to submit the receipt to Ibotta Care for consideration. They sometimes correct the errors originally made by the app, but they sometimes make me jump through the same hoops again. In my past use of Ibotta, it worked smoothly; nowadays it's almost always a hassle. Is that your plan? It seems to be.

Date of experience: July 1, 2024
Ibotta C. Ibotta Rep
10 months ago

We appreciate your feedback! The Care team has responded to your Care ticket #15688335 We have reached out to you personally and are eager to assist you. Feel free to check your messages, and don't hesitate to reach out if you need further assistance. Thank you!

Tennessee
1 review
0 helpful votes
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Money back on my everyday purchases.
June 25, 2024
Updated review

I love the money back from Ibotta. It takes just a few minutes to scroll the offers and if you have your card attached to the store the money is automatically put into the Ibotta account. Very easy to use

Date of experience: June 15, 2024

Enjoy cash back on everyday items.
May 21, 2024
Previous review

I have learned to watch the amount and size requirements. Often these are items that I buy often.

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Too much work to get cashback
August 25, 2024

I scanned the items and the store and it said the items qualified for cashback. Well I didnt get the cashback. Now I am waiting for customer service to get back to me

Date of experience: August 15, 2024
Ibotta C. Ibotta Rep
9 months ago

Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!

Colorado
1 review
0 helpful votes
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I love Ibotta
September 9, 2024

Ibotta rocks. They will inform you if you have missed opportunities to earn and will contact you so you can add offers.

Date of experience: August 30, 2024
Virginia
1 review
0 helpful votes
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Great experience
August 26, 2024

I have received great cash back on offered of items I use all the time which has put me in the 3000.00 club since I've been using ibotta!

Date of experience: August 16, 2024
Illinois
1 review
0 helpful votes
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Fast rebates!
May 8, 2024

Rebates issued within minutes most of the time! I have been waiting 10 days for rebates from another unnamed site. If there is an issue, it is usually resolved in a short amount of time! Money transferred easily and quickly to PayPal…

Date of experience: April 28, 2024
New York
1 review
0 helpful votes
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Easier than ever to earn cash back!
June 5, 2024

Overall I've found it easy to locate offers for a few items that I'd planned on buying anyways. Add to that seeing items I didn't know about but decided to try and it's a quick easy way to get money back every shopping order.

Date of experience: May 26, 2024
Wyoming
1 review
0 helpful votes
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Difficult
May 17, 2024

I don't have many positive things to write. This app is difficult to use. Most of the items are for jot commonly used products. Not only that but the "Any Items" are fir pitiful amounts of money...not really worth the effort! Last but not least I HATE tying my debit card to my Walmart purchases as it never works!

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 7, 2024
Pennsylvania
1 review
0 helpful votes
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Enjoy saving money!
June 8, 2024

I love the app but I would like to see more variety in the any item category as I tend to purchase store brand products frequently. Even with your cash back offers sometimes it's still cheaper to buy store brands.

Date of experience: May 29, 2024
Florida
1 review
0 helpful votes
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The extra steps is well worth it!
September 9, 2024

I have made over $1500 in cash over the time I have been using the app. I get money back on items I already use daily.

Date of experience: August 30, 2024
Michigan
2 reviews
0 helpful votes
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Best grocery shopping coupon app out there!
July 8, 2024

I absolutely LOVE using this app! I have earned so much money back that I have used towards shopping on Amazon! I also like that my family and I have tried so many new brands and foods because of the coupons that show up on Ibotta.

Date of experience: June 28, 2024
Ibotta C. Ibotta Rep
10 months ago

Thank you for your review! We truly value your feedback and are delighted to hear about your positive experience. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. Thanks for leaving an honest review!

Pennsylvania
1 review
0 helpful votes
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Customer care
June 23, 2024

I had to reset my phone several months ago, and was no longer able to access my Ibotta account. In the process of trying to recover it, l accidentally created several additional accounts, which violates the rules, so l was deactivated. Ibotta administrators were very kind and helpful in deleting the extra accounts, and reactivating the original, with no loss of the cash that was there. I am very grateful for their time and help!

Date of experience: June 13, 2024
Florida
1 review
1 helpful vote
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Ibotta has very sneaky small print rules... Should you forget to use the app for a short period of time, they secretly deduct $3.99 from your account on an ongoing basis... which is linked to your bank account and without any notice.

Date of experience: January 13, 2024
South Carolina
2 reviews
0 helpful votes
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Love this app
August 25, 2024

Been using this app for a month now, great cash back offers, easy to use, user friendly, and good selection of items and stores.

Date of experience: August 15, 2024
Washington
1 review
0 helpful votes
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Cash back is great but...
June 30, 2024

In the middle of one of the big bonuses Ibotta "updated" the app. So now when I submit my receipt I have to scan the item then submit but if I am missing an item or a scan I have to start all over. Don't know if it's just the one store or if it's changed for all stores

Date of experience: June 20, 2024
South Carolina
1 review
0 helpful votes
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Great savings app
August 13, 2024

Ibotta makes it easy to save money on things you're already buying. If there's ever an issue, their customer service handles issues quickly and kindly. I highly recommend this app!

Date of experience: August 3, 2024
Texas
1 review
0 helpful votes
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Missing Bonuses
May 15, 2024

The app clearly states "max" quantity- most items were purchased missing the quantity- groups of five the missing quantities include- silk, orange juice, coffee drinks, Rana meals which through the app online states how many purchased. While some had Walmart cash back-it only included a quantity of "1" thus missing out on the other 4 and the quantity is not reflected through the bonus which was well above the "63" items for the promotion if someone can look into this would be greatly appreciated

Date of experience: May 5, 2024
Ibotta C. Ibotta Rep
over a year old

Thank you for providing your feedback! We are sorry to hear that, and we are happy to investigate. We've reached out to you directly to address the issue. You can also contact Carlotta, our Ibotta Care chatbot by visiting help.ibotta.com. If she cannot answer your question, let her know. She can create a Care ticket for you. Ibotta strives to cultivate a positive environment for our Savers. Our team works diligently to respond to each inquiry promptly and accurately. We apologize if our service did not meet this standard for you. We have documented your feedback for the appropriate team. Thanks for leaving an honest review!

New York
1 review
0 helpful votes
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Customer Service
June 6, 2024

There have been times when I thought ibotta cash should have been forthcoming only to discover I had made an error and other times there had been small glitches in the system. Regardless, once I reached out, the ibotta team did their best to bring about a positive resolution. Good customer service is always a great experience.

Date of experience: May 27, 2024