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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I double check everything in the store & you're telling me it's ineligible I bought 6 Cesar's checked the label scanned in store & it was green saying it was good but your telling me it's ineligible. Then I tried to add my Kelloggs Fruit Loops for missing cash but it had already taken the Cesar's & now I can't enter it for missing cash. I would have never bought these items I always scan them in the store & see if they're eligible which I did.
An ibotta rep helped me with my concern, and corrected the issue
I checked items I was purchasing for my shopping trip. When I checked after my purchase, no credit given for the items.
Most of the time everything works. But on several occasins I have purchased the exact described product scanned the receipt and the product barcode only to get 'barcode does not match'. This happened a couple of days ago I purchased 4 bottles of Ocean Spray cranberry juice 64 oz. And received this notice when I tried to submit the receipt. I re-read the described offer several times and the product is exactly as described.
I totally love being an Ibotta member and enjoying saving money with Ibotta.
Great app and customer service! I have had to request support before and they are always quick to help.i recommend them go everyone I know.
Like the app, but dislike having to scroll through to select items. Wish it would automatically select from the scanned receipt.
I heard about this app and was thrilled, but now I'm seeing there's a lot of packaged processed food options, no fresh healthy foods. (Boxed is not healthy) just thought there would be more of a variety on here.
Hi Tina! Thank you so much for taking the time to leave a review. We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!
I bought a Sam's membership through ibotta, and I did not get the credit. So, I contacted customer service and they took care of it. I really appreciate their help and wonderful service. They also respond super fast! Use ibotta...it is so worth it!
I thought this would be like clipping coupons and it is to some extent, but you're getting my entire receipt, don't you see what I got that's on your list of offers. I'm telling you I'm gong to Ralph's to shop, with the aide of bot that you're using, can't you see that I bought what you wanted me to buy.
I don't know, seems frustrating.
Thanks for your review! We have sent you a private message so that we can help you resolve this issue. Please check your messages and then let us know if we can assist your further. We appreciate the Feedback!
Ibotta responded quickly and resolved my refund. Very pleased.
Lifetime earning $1053.00! Been a member since 2016 I think. You got to work at it but cash back on the things you buy anyway? Why not! Great deal.
I've had to submit tickets for a few transactions lately and customer service support has gone above and beyond to help. As late as 11pm, they were emailing me, reviewing receipts, and updating my account. I am very pleased with the service given.
I had trouble submitting a receipt. I wrote up a ticket for customer service to review the problem and they responded within minutes.
Ibotta is such a cool app. I wish I had found it sooner, it's so cool getting cash back on everyday items I love! It's great you can earn bonuses and earn money and that's a truly beautiful thing when you're a parent of a teenager and a toddler like myself! :)
I had contacted Customer Service and my issue was promptly addressed. Every person with customer service that I have dealt with has been very kind, knowledgeable and professional in our interactions.
This is the second time I have had an offer and it did not appear when I redeemed my receipt. Today, I purchased the Hose Ole taquitos and it clearly shows on my receipt, and yet I did not get the credit of $1.00 for it, so I submitted my receipt a second time and was prepared to show the receipt, but also the barcode, to confirm that it was a qualified purchase. Feel like Ibotta tries to cheat me out of qualified purchases.
I received 10% of my Temu order to my Ibotta account. The easiest money I ever made. This was a great offer.
New update problem-If I'm searching for things to add to my list and I get a text or a call, and come back to my offers, it resets back to the beginning instead of where I left off. This is highly inconvenient.
Hi Sally! Thank you for sharing your concerns. We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. We take this feedback seriously and we're using it to improve our services.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mary! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!