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IbottaReviews 1,474

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
336
value
118
shipping
43
returns
45
quality
89
This company responds to reviews on average within 1 day

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Texas
1 review
0 helpful votes
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Great app!
March 22, 2024

You receive big savings by buying what you would normally buy! So easy to use! If you ever have a question- their customer support group is timely, friendly and very supportive!

Date of experience: March 12, 2024
Texas
1 review
0 helpful votes
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Quick Resolution
March 22, 2024

I reached out regarding missing cash back on an online Walmart order. I was surprised how fast the team reached out and resolved the missing offer quickly and efficiently. Thank you

Date of experience: March 12, 2024
Maine
2 reviews
0 helpful votes
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Ibotta equals alotta money back
March 22, 2024

I love Ibotta. Their site is very easy to use. You can go back-and-forth between your checked off Ibotta items and the store you're shopping in. There are a lot of unconventional items in any particular store that you can choose from.

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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Great experience
March 21, 2024

I had to contact customer service for missing credit. They explained to me why it was missing (it was my error) After submitting a few other things, although they didn't need to (because like I said, my fault) they did issue my the money my offer was valid for. They instructed me on how to submit for online pick up orders so I can get proper credit in the future.

Date of experience: March 11, 2024
New York
1 review
0 helpful votes
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Needs More
March 21, 2024

I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.

Date of experience: March 11, 2024
Indiana
1 review
0 helpful votes
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Need more rebates that are usable
March 20, 2024

I'm lucky to find 1 rebate I can use. Most is for stuff that's extremely expensive,or never heard of. Need more rebates for milk, bread. Riskiest or cat/dog chow. Toiletries, ect.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 10, 2024
California
1 review
0 helpful votes
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So easy to use at Walmart,cvs and target and the another stores.

Date of experience: March 9, 2024
Ibotta C. — Ibotta Rep
over a year old

Hello Vianey! Thanks for taking the time to leave a review! Your feedback is greatly appreciated and helps us to improve our services.

Maryland
1 review
0 helpful votes
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Love.
March 19, 2024

Love how this works since I think I have it figured out.

Date of experience: March 9, 2024
Ibotta C. — Ibotta Rep
over a year old

Hi Barbara! We’re thrilled to hear about your positive experience! Thank you for taking the time to share your feedback

Virginia
1 review
0 helpful votes
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Help
March 19, 2024

The help team worked really hard to fix my account problem. They answer my email the same day or the next day. Now I can enjoy using ibotta again.

Date of experience: March 9, 2024
Florida
1 review
0 helpful votes
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Great
March 18, 2024

I have been with the company for years I love it just need a little more foods and good foods and drinks to buy

Date of experience: March 8, 2024
California
1 review
0 helpful votes
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I always buy two herbal essence shampoo for the six dollar credit for my body. I would match the barcode in the store to make sure before I purchase and every time I buy it I bought it gives me a hard time staining it's not correct or it doesn't match but it does and I have to email over and over and over. I even take pictures to prove it and they still come back at me saying. It's not correct then they finally credit my account but it's not right.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2024
Illinois
2 reviews
0 helpful votes
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The cashnack offers are oftentimes worded or presented in such a way as to be somewhat vague in regards to which store will honor the item for bonus cash and/or regular cashback. Due to this confusion I personally have ended up missing out on making bonuses a couple times (and I'm talking about after having bought 13 of 17 not so cheap products) and then again purchasing items I would receive $5 back on for every 2 that I bought (and I bought at least 8 of them, each costing me $5.99, so you know, being a single mother surviving on a fixed income from SSDI benefits that actually adds up to a significant rebate to lose out on. And no, I am not mentally slow, I have two degrees from an Ivy League University so I'm fairly certain I'm not a total dullard. I think, perhaps, your promo writers could be a bit more specific or clear or maybe you should decrease all the extraneous rules, they are sometimes a bit much. Or make it less confusing. For instance, if you can only earn bonus cash and cash back on jimmy dean and tyson from sams club then why does it come up a million times while I'm shopping at both Walmart and Albertsons, it is very misleading. And why advertise Reese ice cream cones as a bonus at Walmart when they only sell the ice cream in the gallon? Again not cool. Same with the Gluten free Digiorno pizza. Bonus and cashback ads all day long but product, nope. In fact, getting the 10 bonus products was tricky but I thought I succeeded when I got 8 chickens and cereals...yet, nope. Totally a waste pf my time. Even when I did manage to get $50 in cashback (after spending over near $400) I wasn't even allowed to put it to my Paypal or bank but instead had to buy a giftcard. That's really rather Third Reich of you, isn't it? Must say, I heard good things about Ibotta but my experience has bern quite the opposite.

Date of experience: March 7, 2024
Massachusetts
1 review
0 helpful votes
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A great app to use!
March 16, 2024

It's an easy app and a wonderful way to ear cash buying the products you like or a good way to try a new prosuct

Date of experience: March 6, 2024
Alabama
1 review
0 helpful votes
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I love this app.
March 16, 2024

I love the deals that I find and if I've ever had any issues, the customer service has been exceptional and extremely helpful.

Date of experience: March 6, 2024
Ohio
1 review
0 helpful votes
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Enjoying Ibotta!&
March 16, 2024

Love being able to get cash back on items I purchase. Also tempts me to try new items. Thank you!

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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I love Ibotta
March 15, 2024

Always wonderful, hardly any issue. Great
Thank you

Date of experience: March 5, 2024
North Carolina
4 reviews
0 helpful votes
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Easy to use
March 15, 2024

I pick out items I want to buy or will buy in the near future. I shop and get money for that, I link my stores to Ibotta and no hassle.

Date of experience: March 5, 2024
Texas
1 review
0 helpful votes
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Hard to contact help
March 14, 2024

Most if the time I feel like it's hard to contact help without going through things that may not pertain to my situation.
I have earned a good amount of cash back, so I will continue to use.

Date of experience: March 4, 2024
Florida
2 reviews
0 helpful votes
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Better When I first Signed Up
March 12, 2024

The app is not difficult to work and the customer service (when i needed it) is good. When I first signed up I was getting a total of approximately $20 per month. This time it has taken me 3 months to get to $19.50 (still shy of $20 as I enter month 4). My shopping habits haven't changed. Being a little un-trusting - I think the algorithm is holding back on cash backs they know I like. They are trying to force me to try a product they're pushing. I don't appreciate that.

Date of experience: March 2, 2024
Georgia
1 review
0 helpful votes
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Had to resubmit receipt twice & rescan items several times. Very time consuming & annoying, especially when I have to get the items out of the cabinet and return them back after scanning.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2024