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IbottaReviews 1,475

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
336
value
118
shipping
43
returns
45
quality
89
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Blessing
March 11, 2024

I enjoy using Ibotta because it has saved me so much money since I first started using the app. Especially during inflation times when every penny counts. I earn money on items I am already buying. Ibotta is life changing and will never stop using it.

Date of experience: March 1, 2024
Texas
1 review
0 helpful votes
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Fácil de usar y reembolsos super super rápido. Muy agradecida. Y feliz 😀. No te arrepentirás de usar esta app la recomiendo al 100%

Date of experience: March 1, 2024
District of Columbia
1 review
0 helpful votes
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Helpful way to save money
March 11, 2024

I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!

Date of experience: March 1, 2024
Colorado
1 review
0 helpful votes
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Ibotta products
March 11, 2024

The app is easy to use however the products that are being offered are not as good as they used to be.

Date of experience: March 1, 2024
Florida
1 review
0 helpful votes
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Hice 3 compras y me salió bien
March 9, 2024

Desearía que incluyeran más alimentos y artículos del hogar

Date of experience: February 28, 2024
Texas
1 review
0 helpful votes
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Great customer service!
March 9, 2024

First of all every time I have a problem using my Ibotta app, customer service always gets back with me promptly. This time I needed them because for some reason my receipt will not scan and most of the time I can use the TCP number but for some reason this time it wouldn't take that either and I knew I had about $22 sitting there that I wanted! I wrote in and first thing in the morning someone responded to me asked me for a little more information which I provided and 10 minutes later my issue is solved my money was credited to me and all was well!
These people know what they're doing they're great at it and they're always polite and as helpful as they can possibly be and it's greatly appreciated. I personally come from a customer service background 30 years in retail management so I have high expectations when it comes to customer service and a Ibotta reps have always exceeded those expectations.

Date of experience: February 28, 2024
Arizona
1 review
0 helpful votes
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It never works correctly!
March 8, 2024

Frequently, I will buy the full quantity of items for a deal. 99% of the time, even though I scan each item to make sure it qualifies, and I submit the receipt with all of the items scanned/shown, I only get credit for one item. It's a buggy app.

Date of experience: February 27, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Robyn! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

South Carolina
1 review
0 helpful votes
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Missing offers again
March 8, 2024

I should have gotten additional cash back for: (2) tastykake = $.45
This happens more than it should with a linked store card.

Date of experience: February 27, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Diana! Thanks for your feedback! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Florida
1 review
0 helpful votes
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Items on web
February 26, 2024

It would be nice if the items changed around. Seems it's always the same stuff

Date of experience: February 26, 2024
Pennsylvania
1 review
0 helpful votes
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This app is amazing!
February 26, 2024

Everyone who shops should have this app. It is easy to use, tracks your cash back immediately, and even alerts me if I purchased something but did not add it myself. I even set a goal before using the cashback for a special purchase, for example.

Date of experience: February 25, 2024
Texas
1 review
0 helpful votes
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Saving Money the Ibotta Way!
February 26, 2024

You earning add up very quickly.
Ibotta has a lot of the Name Brand items I usually buy.

Date of experience: February 25, 2024
California
1 review
0 helpful votes
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Amazing apps
February 26, 2024

Wonderful cash back/ very helpful for me being full time housewives. Thank you

Date of experience: February 25, 2024
Alabama
1 review
0 helpful votes
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It's hard to score points when you have to go back and use the QC code. After you have put your groceries away, you don't want to have to go and find the right merchandise.

Date of experience: February 25, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Melody! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!

Wisconsin
1 review
0 helpful votes
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Don't like it
March 6, 2024

I don't like the fact that I have to buy what's listed. I don't shop that way. I like being able to scan my receipt and have the app find the products that match their listed products for me and then apply the credits. 👎 to time consuming.

Date of experience: February 25, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Jodi! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have a great day!

Georgia
1 review
0 helpful votes
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Getting paid to try new things!
February 26, 2024

Ibotta is so easy to use and helps me try new things, while also getting cash back. I love trying to complete bonuses, and the $ transfer is so easy. I always encourage my friends to use the app

Date of experience: February 25, 2024
Illinois
1 review
0 helpful votes
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Fair & straightforward
February 26, 2024

Ibotta is a great supplemental tool for our family! We get cash back on stuff we're buying anyways. Ibotta also makes it more likely for our home to buy name brand when the cash back evens out towards the generic price. We also use ibotta when it comes to trying things we typically wouldn't consider spending the money on because newer items tend to have a higher value cask back offer.

Date of experience: February 25, 2024
Oklahoma
1 review
0 helpful votes
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Awesome ibotta I love saving.
February 26, 2024

I love looking at ibotta I know Ivan get cash back.I look forward to my saving. Thank you.

Date of experience: February 24, 2024
California
1 review
0 helpful votes
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Bought 5 got credit only for 4 it happened a couple off times that ibotta only gives me credit for some items and not for all of my purchases

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 23, 2024
Ibotta C. Ibotta Rep
over a year old

Hello Xochitl! Thank you for your feedback. I reviewed your account and it appears we were able to credit you the missing missing cash back via your help desk ticket on 2/23.
Thanks again, have a great day!

New York
1 review
0 helpful votes
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I'm very excited to get money back when the items bought is on Ibotta!

Date of experience: February 23, 2024
Michigan
1 review
0 helpful votes
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Need more selection at BJ's
February 23, 2024

Overall, I've been fairly satisfied with Ibotta and my earnings through grocery, various retailers and restaurants. However, I don't understand why there are hundreds of offers available across many stores/retailers, such as Meijer, Kroger, Walmart, etc., but those same offers are not available for BJ's Wholesale Club—you only offer a handful, and I've noticed it's never for products like paper towels, toilet paper or laundry detergents—why is that?! I wish someone would look into that… needs to change!

Date of experience: February 22, 2024