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IbottaReviews 1,477

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
336
value
118
shipping
43
returns
45
quality
89
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Need more selection at BJ's
February 23, 2024

Overall, I've been fairly satisfied with Ibotta and my earnings through grocery, various retailers and restaurants. However, I don't understand why there are hundreds of offers available across many stores/retailers, such as Meijer, Kroger, Walmart, etc., but those same offers are not available for BJ's Wholesale Club—you only offer a handful, and I've noticed it's never for products like paper towels, toilet paper or laundry detergents—why is that?! I wish someone would look into that… needs to change!

Date of experience: February 22, 2024
West Virginia
1 review
0 helpful votes
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I keep trying but have little luck getting receipts to show up on Ibotta. I have tried since December and this is first one for almost 2 months. At least 10+ and Ibotta couldn't read them.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 22, 2024
Ibotta C. Ibotta Rep
over a year old

Hi Nan! We have sent you a private message regarding this issue. Please let us know if you have any additional questions.
Thank you for your review, have a great day!

Wisconsin
1 review
0 helpful votes
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Excellent customer service
February 23, 2024

Best response time. Gave positive correction to issue. Very helpful.

Date of experience: February 22, 2024
Ohio
1 review
0 helpful votes
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Legitimate
February 14, 2024

Legitimate, it actually pays out, payout is fast. You can earn cash back not only for in-store, but also shopping online, with some stores you can even link accounts so don't have to worry about uploading the receipt. Highly recommend the app. Thank you Ibotta!

Date of experience: February 12, 2024
Ibotta C. Ibotta Rep
over a year old

Thanks so much for your review Tonya, have a great day!

Florida
1 review
1 helpful vote
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Ibotta has very sneaky small print rules... Should you forget to use the app for a short period of time, they secretly deduct $3.99 from your account on an ongoing basis... which is linked to your bank account and without any notice.

Date of experience: January 13, 2024
Indiana
1 review
2 helpful votes
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So disappointed
January 7, 2024

My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.

Date of experience: January 7, 2024
California
1 review
1 helpful vote
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Scam
November 19, 2023

Ibotta rejected my turkey breast purchase three times then claimed that I didn't enter my receipt within one week of purchase. Completely unethical company!

Date of experience: November 19, 2023
Alabama
1 review
1 helpful vote
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Great app, no Bull.
November 18, 2023
Updated review

I really enjoy using this app. I have had zero issues with their customer service. I've never had to escalate any issue had to the point of calling and speaking to an individual. Any and All grievances were addressed immediately and satisfactorily. The rewards are not limited to specific gift cards, you can link your bank account and have cash deposited. There is even a way to pay for your entire order, at some retailers, through the app. Choosing this option can give you a percentage back on the entire order not just individual items.

Date of experience: November 16, 2023

Easy real cash back!
November 6, 2021
Previous review

I downloaded the Ibotta app in late July 2017. I've earned almost $1400 since. A very easy to use or user friendly app. Hundreds of retailers to choose and info on how to get your favorite retailer added.

Date of experience: November 5, 2021
California
1 review
0 helpful votes
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100% legit
August 31, 2023

So i once was in the same group of people complaining about Ibotta... but now im a full convert. Ive been using it maybe a year and have earned 800$ back and my gf is double that. Its like this... there are always items in their list that fall into my shopping categoris... i find the ones that im already going to buy a version of, offer a good reward, and hopefully can be found on clearance in one of rhe stores. Example is this... we buy probiotics, ibotta recently offered $6 and $7 back on diferemt culturelle options. We found walmart was on clearance for $10 and $15 of a normally $30 or $40 item. We bought them out and paid $3 after cash back. Then at homedepot they sold spectracide for 5$ on sale. Ibotta offered $5 back for up to 5. And up to 3 times per account. Thats like a lifetime supply for free and is $75 back. Recently revlon was $10 back for up to 3 bottles. Sale price dropped it to $12 a bottle. My gf bought her makeup supply for $36 got $30 back.those 3 offers cost a total of 141... for 228$ normally in product...and got 126 back. 21 items. $15 bucks. Boom

Date of experience: August 31, 2023
South Carolina
1 review
0 helpful votes
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I didn't realize I even had cash on ibotta till I got an email saying they were taking 3.99 for inactivity. It would have been nice to have gotten a warning. I looked in my account and they've taken from me several times. You feel robbed. We work hard to scan receipts for them to just take it back. They should warn you before hand.

Date of experience: July 7, 2023
Pennsylvania
1 review
0 helpful votes
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Target got 9 items on the list total $9.45 got the bonus $5.00 also got nothing wrote c several times n
Got nothing but when you should get more then 5.00 think they keep it happen alot

Date of experience: May 18, 2023
Arkansas
1 review
0 helpful votes
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Great cash back site!
March 27, 2023

Only issue I've encountered is not ibottas fault, the stores just simply are not stocking enough of the items or not stocking the items at all that Ibotta is featuring many times. Perhaps there's a way to open communication between Ibotta and merchants like Walmart, dollar general, Walgreens etc... Thanks for offering families a way to save and be able to try more products!

Date of experience: March 26, 2023
Ohio
1 review
0 helpful votes
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I find this site to be very useful in keeping my spending low by getting $ back. I absolutely love it as I am nearing retirement. Here's my referral code... UEVAKUC., God bless, Lynn B.

Date of experience: March 18, 2023
Wisconsin
1 review
0 helpful votes
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Very disappointed!
February 4, 2023

The last 4 times I have used the ibotta app to make my Walmart purchases I have to begged them to give me my cash credits. I ALWAYS have to send them everything I have at least 4times and they say they still need more to prove what I have purchased. Starting to wonder if they are really what they say. They are very frustrated. Should not have to fight for your cash back rewards every time you make a purchase.

Date of experience: February 4, 2023
Michigan
1 review
0 helpful votes
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Not completely sure what to do
February 5, 2023

I'm trying to get the hang of this. Not really sure what I'm doing yet. Yes I will watch instructional video soon.

Date of experience: February 3, 2023
Oklahoma
1 review
0 helpful votes
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So thought this was gonna be just another one of those Can't get passed five dollar things. But before I knew it I'm in the club twenty dollar club that is. Not for long tho I'm trying to get all the money back I can get. Ibotta lot of stuff Thank you Ibotta.

Date of experience: January 7, 2023
Illinois
1 review
1 helpful vote
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My daughter referred this app to me. Said to give it a try, I would get money back. I was skeptical, so I downloaded it, went through the list of products checking what I use or might. It has amazed me the money I'm getting back. Just for something I do every week. Being able to redeem the cash as I want is a big plus too. Have referred it to my friends.

Date of experience: January 1, 2023
North Carolina
1 review
0 helpful votes
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Awesome
December 29, 2022

This app is awesome at helping you save money and is user friendly! I've earned back over $100 so far.

Date of experience: December 27, 2022
Georgia
1 review
0 helpful votes
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I collected all my earnings points for months and one day they disappear from my account, asked to the customer service help but they never do nothing for give me my money back! I do not trust anymore in this app

Date of experience: December 22, 2022
New York
1 review
0 helpful votes
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Worth it
December 23, 2022

Worth it Thank you so much for the extra earnings for the holiday season time I appreciate it sooooo much

Date of experience: December 21, 2022