Rebecca G.

I had an issue pop up a few days after a purchase where points were taken away after they had been approved. I couldn't reach out through my transaction because the items were incorrectly marked as ineligible so when i pressed missing cash back i couldnt resubmit those items. There was no other way to contact support so I went through the chat bot in the help page and asked it for a person several time until it gave me the option to write in to a team member on my own. I reached a team member who didn't understand my original complaint but happily granted me 2 dollars however my issue was unresolved. I reached out again and thankfully a team member named jovie contacted me, she reviewed the transaction, in which she recognized and solved the issue. Thank you Jovie for being thorough!