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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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They were pretty fast n efficient with getting back 2 me n explaining y I couldn't cash out immediately. Friendly n understanding
I just made a purchase for some rebates from Publix and I noticed today that I didn't receive credits for my 3 rebates purchases of the baby cetaphil lotion and the body wash and shampoo. The rebate should've been $6.75 for 3 purchases@ $2.25 each
Each time I've had to contact customer service, they respond within 24 hours and you can actually reply to their response without having to make another ticket request.
Really great all around!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
There was an item which I should have been credited for since I did get the right item. For some strange reason, the Ibotta app did not recognize this particular variety of the product. I contacted Josh from Ibotta customer service who within minutes credited my account. He worked efficiently and quickly.
Ibotta is a tremendous cost saving app if you shop in grocery stores.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
The Apps been great, I got some awesome deals during the Thanksgiving holidays by using the App and inviting friends to join. I recently went in to cash out on my saving onto a card and it wouldn't do it. I reached out to the Help Desk and after they researched it, they found my account had somehow been locked. Thank you guys for quickly finding the issue and getting it resolved.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have been using Ibotta since they started. I am not an obsessive coupon clipper anymore but use it when I can. Their communication and service and improved so much over the years. They are in a good place right now. Fingers crossed.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Quick and easy customer service. Love that you can cash out your savings for real money straight to your bank account. Love that there is some freebies every now and then. Nice variety of deals. Super easy app to figure out.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I am still missing credit from giant eagle and target 1 rice tai pei I bought 2 only credited 1 0.75 and 1 lasagna 57oz $2.00 and corn dogs it said matched but not it's stopped working
The site constantly said to try later trying to scan bar codes. I sent in the receipt and I code not scan the bar code due to site not available. This was not the first time. Bar codes scanned in store said they would be eccepted?
I have made lots of cash back on this app. A lot of the time, the cash back is more than is available on Walmart cash back! Cannot use them together! If u direct ur questions/issues to customer service, they get back to u the next day and fairly resolve ur issues.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I appreciate your notifying that I was missing out on a deal at Schnucks. I was able to go in and click the offer and earn $3.00. Not too shabby!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Charlotte is always very helpful compared to the other agents on Ibotta. She always resolves my issues and is swift. I hope Charlotte will continue to be the agent who is assigned to any issues I may have in the future. Thank you!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I purchased two packages of Tate's Chocolate Chip Cookies and scanned my receipt to Ibotta. I was only credited for one package of cookies when I should have been given $2.00 for both of the packages that I bought and checked on my receipt today at Jewel-Osco.
IBOTTA CORRECTED MY ACCOUNT BY ALLOWING ME TO KEEP MY REMAINING BALANCE AFTER NOT BEING ACTIVE FOR SOME MONTHS. I DID NOT KNOW THAT WAS A RULE. I HAD BEEN UNDER THE WEATHER WITH KNEE REPLACEMENT, THEN CAUGHT THE FLU. I'M MAKING PROGRESS AND WILL CONTINUE TO GET MY SCANS IN.
THANKS FOR HELPING ME
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I love Ibotta and the great deals they have. If I do run into a problem that I need to report, they are right on it to correct it. I love all the offers on the app and it's a great way to try something new!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
It's easy to search for items and Ibotta will inform you as to where the item is accepted and most often, it is available at several stores. I always check my list prior to going to get groceries, Walgreens and Walmart. It adds up!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had a question on my cashback. It was reviewed, answered and completed in just a few hours. I was given a thoughtful and clear response. Awesome job
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue with an offer on the app. The offer was marked green but when the receipt was scanned the item would come up not qualifying. Customer service took care of it quickly!
Thanks Ibotta team members!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I had an issue with the disappeared offer, it was there while I was in the store and was gone 2 hours later. After I wrote to support the issue was fixed in half an hour. Very grateful
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
Personally I've made nearly $800 in cash back over a period of 3 years. I have found new products I would have never tried that I now love and the customer service is exceptional, answering back within 24 hours, usually 12 or less though.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
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Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.