Ibotta

About every 4-5 time I send in a receipt, at least one item"canny be found ". When clearly it is in the receipt and I have the item to scan. Of course it is always a larger dollar amount that won't work and it's difficult to communicate with you directly to correct the issue.

I got exactly the Lenny and Larry's Cookie-fied Cookies and Creme bars (4 count) which is an offer for cash back, but the receipt refuses to accept the barcode and I don't know why. So now I overspent money and would have only bought to try because of Ibotta. Very frustrating. And I cannot get a good place to directly submit for help through the app.

When using the Ibotta app, even though the listed products have been bought and they have been checked in the app they fail to show up when submitted. Then when you choose missing cash back and have to scan the barcodes manually, it shows that it took and then later it still doesn't give you the cash back for said product. It really is frustrating!

I have been a member of Ibotta for a few years now. My experience with it has always been positive, and I appreciate the benefits and ease of use. On a recent transaction, several items were missing from a pickup grocery order. At first I was annoyed and figured it was a lost cause based on my similar experience with another app. Finally I decided I would just send in a help request knowing it would probably be rejected. Not only was the process easy, I was pleasantly surprised to get an email response that same night. My cash back was added to my account just as quickly. Thank you Ibotta for the super quick resolution!

I had 2 transactions on the same day, for the same store. I mistakenly entered all the information for only 1 receipt. Ibotta associates Gerald and Brenda F. Were professional and courteous. They sorted out my complex issue regarding 2 receipts. In my opinion, the issue was very complex, however, these two clever associates quickly understood my concern and quickly resolved the issue. Results were clear and concise. I was very appreciative of their help!

I thought I was missing cash back. I asked for help and within hours had a response. I figured it would take days because no one would really care. They were very helpful and checked my recipt again. I am always skeptical of these sites but so far this one has been amazing

With Walmart & Ibotta, I was able to do a curbside order for family in another state. They received a snack plus a dinner & dessert for later that evening. My granddaughters also each received a weighted stuffed animal!

I submitted a request for a rebate that said any retail of it would not come off of the receipt from the store. I purchased the item in less than 24 hours. My rebate was approved. Thank you so much. I have saved so much money with iBotta it helped us with our budget.

Thanks so much for rectifying a disappointing experience. Brings back my joy for Ibotta. Attempted to submit a receipt three days after purchase but one item wouldn't scan even though I checked all of the parameters. Since it was after midnight, I decided to wait and try again later that day. When I scanned my receipt that night, the one problem item and two others from the same candy manufacturer had vanished from my gallery. I reluctantly submitted what I could, hoping I could get a fix. The Ibotta Care team came through for me, fixing $4.00 of rebates and a related Bonus. I will have an extra big smile as I build the Easter baskets for my grandkids!

Lately I have a problem getting my cash back. I purchased a small ham 2 days ago & never got my cash back. When it asked if I'm missing I get no where. I try get my cash back to no avail. If wish I could get understanding of how to get my cash back without jumping thre hoops