From the business
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Francis D. Successfully resolved my issue very quickly. Thank you Francis.
Good customer service. Love the app. Big money savings! Enjoying the app!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I didn't get credited all of my money (so I thought but I didn't add all the offers) and Kate explained it to me & fixed the issue. Thanks so much!
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
The Ibotta team was very helpful and prompt on fixing my error.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had missing money. A representative took care of it so kindly. I'm very grateful.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I've had the app for a few years now, and have enjoyed getting cash back on everything from Aperol to yogurt. It's a great app, and really pays off!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
This is so easy to use. It's nice to be able to scan the barcode to see if the item is valid.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have had a pleasant experience each time I had an issue. 5
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Whenever I have an issue with a rebate or bonus it's handled quickly and professionally.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had an issue and contacted customer service. They were able to get back to me quickly and efficiently. And fixed my issue quickly. Very satisfied with their service.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
If ever there is an issue with my account, Ibotta team makes it easy to understand whether it is user error or an issue with the system. I appreciate all the help they give when needed. They are always kind and thorough in their explanations.
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I was missing $ back from an item I purchased. After scanning the barcode and seeing I had a matched offer I reached out to the Ibotta team- it may have been. 75 cent but it adds up and they were happy to assist.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
The customer service tram was Quick and efficient with addressing issues thank you so much!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
My experience with any issues I've had has always been addressed in a timely manner as well as dealing with super courteous and friendly staff who really take time to explain if there was an issue why it happened and what to do in the future. Thank you to Junrey D today for helping me out. Also, shout to to rest of the Ibotta team whom I have been in touch with in the past who've always been amazing!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Timely refund appreciated on submitted offers. Bonuses are an added reward! Thanks Ibotta!
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
Very helpful whenever I missed refund money. Offers cover alot of different stores. Quickly remedies any issues I have with questions or issues with refunds. I had no problems with this transaction. I especially like it when I can get bonuses. Thank-you Ibotta!
Representative very helpful and consistent Took care and solved issue quickly
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I enjoy using the CVS bonus Offers. It paid extra to shop at the store. Gives you incentive to do the in store deals. Be
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
I've been with I've added since the beginning I recently had an issue with my old account and a new account they took care of it very quickly very impressed by their ability to get back to me compared to how they used to when they started8
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I love Ibotta. Not having to submit receipts from my grocery trips (online or in person anymore) is one of the best things they offer. And now they are even more helpful by letting you know you missed an offer that you can still submit within 24 hours of the shopping trip. The only thing that could make this app better is instant payout to Paypal after a shopping trip instead of waiting for a $20 cash out. Their customer service is top-notch.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
I have had this app for a couple of years and just love it. Before you go shopping browse through offers click on one s you want or you can scan products while shopping to see if any deals. (Personally I do both) that way I never miss a deal. If something does go right or have question about not getting cash back you can email them and they response quickly and work with you to resolve any issues. I would recommend this app to everyone.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cash Back Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.