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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
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Immediately corrected my issue with one email and credited my missing cash.
What is most impressive is that ibotta is much more accurate than some of the other apps I use. The offers match up with my receipts a lot more often with ibotta! If something is wrong they are quick to fix it!
There are too many uncommon merchandise brands. They are not carried in my local Safeway store and it's the only local store included in the Ibotta app.
Always great to save I have been saving with ibotta for over 3 years
Shopped at County Martket. My card is linked to my account. I made purchase yesterday and am not able to submit my receipt. I have not yet gotten my money.
It's frustrating that certain foods are listed at certain stores only. I may buy something at Publix but it only gets points if purchased at Kroger and since I always shop sales, it's ridiculous. Come on Ibotta, do better with people trying to say money
Thanks for your review! We have reached out to your directly to help resolve your issue. Please check your messages and let us know if there is anything further we can assist you with. Thank you!
I am bewildered about the Food lion dollar. I was under the impression that when I shop at Food lion. I would receive the one dollar on indicated on the toggle Food Lion. Most of my grocery shopping is done at Food Lion but I have not received this Dollar yet. Just don't understand the process thank you.
Twice now I have been missing cash back on items I have purchased from hannaford. My account is linked and I do not submit receipt and there is no way to submit for missing items. Last week I was missing 1 item that would have qualified for an extra bonus and when I reported that nothing was ever done. And I still got an email asking how they did
Hello Melody! We appreciate your review. We reviewed your account and manually gave you $7.00 for the Blossoming Bucks bonus. You should now see this in your account balance. Please let us know if you are missing cash back on any other offers or bonuses. Thanks again for your review!
Ibotta makes it easy to use and i like the returning items that i buy frequently
I did not get my money for 10 days but I contacted them and I got it within 5 minutes Thank You ibotta
I didn't receive a $4 bonus and it took less than 12 hours for customer service to respond, put the $4 in my account and close the ticket! And they still had time to be nice and kind and helpful!
It's hard to find many of the items Ibotta has. I'm shopping regularly and can't seem to find anything on the Ibotta list that I'd actually use.
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you!
Not so good... bought an item; scanned item (which said it matched) and then iBotta denied it!
You charge money where other similar apps let you make money and you guys have us do more work.
We appreciate your honest feedback and apologize for any dissatisfaction you may have experienced. We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Your input is valuable to us as we continuously strive to improve our services.
They caught an item I had purchased at Hyvee, & will a couple of clicks, I was able to get the.75!
I have found the app easy to use and many products that I use or consume daily.
Overall, I find I do not purchase the products available for rebate. Initially there were more "any" products. Also there are other apps that simply scan your receipt and credit you for qualifying purchases. Having to scroll through so many products only to find I didn't purchase anything eligible is time consuming and annoying. Also, reducing my unclaimed credits following the pandemic only further soured my taste. I'll keep using, but not expecting much.
Thanks for your review, we appreciate your honest feedback! We have reached out to you directly to address the issue. Please let us know if we can provide any more assistance. Thanks again!
Just shop scan and enjoy money back. What can you say about free money except great service.
Thank you for your quick service and care! I'm so grateful.
Using the ibotta app is an easy way to earn some extra money on things that you plan to purchase.
There are many brick and mortar on online retailers from which to earn cashback from your purchases.
I recently had a minor issue that was quickly resolved to my complete satisfaction by ibotta's customer service team. Customer service is very accessible and response is amazingly fast!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. We are here to help! Thank you!