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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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Gabriel was amazing! I reported an issue with a rebate not received from Target as my receipt submitted was illegible due to Target's bad cash register and he was able to verify the transaction and credit me for the missing rebate & also processed a rebate for an earlier transaction with the same issue that I didn't even ask him to do. He went above and beyond to help me & I hope he is recognized for his outstanding customer service!
Ibotta's customer service is very excellent! They resolved my issue in such a timely manner, and they were very kind about it. I would like to give my thanks to Angelo for helping me out!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I sent a message to Ibotta explaining my problem and they sent a detailed reply explaining how to fix it. It worked. Thank you again Ibotta.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Unless you look on Ibotta before shopping and choose an item listed, it's very difficult to earn points on this app. It's not just a "scan your receipt and get points" system.
I've been using Ibotta for years now and have received several cash back on items, such as groceries, hardware, tools etc. The customer support team is awesome
Thank you so much for your review! We truly appreciate your kind words and support, and we're delighted to know you had a great experience.
I would give 10 stars if I could. Customer service team is spot on! I couldn't log into my account and within a day or so it was fixed. I know they deal with millions of customers.
This is a big Thank you!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I had an issue with cash back not showing up, and I reached out to support. I guess I had cashback clicked on walmart so it didnt work on Ibotta which i didnt know was the case. They helped me and gave me a credit on ibotta still and explained to me how it works on one or the other so next time it will work for me. Angelo was very kind and helpful.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
Bought 2 lenders at Sam's Club that did not get credited, totaling $15. Bought, scanned into Ibotta in the parking lot (4 Lego sets credited, 2 did not) Frustrating!
My experience addressing a missing rebate was handled by customer care in a very professional and efficient manner. I first received an automatic reply advising they were busier than normal so I knew that it could take a little longer for my issue to be handled, but they were amazing in getting me the rebate that was missing.
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I haven't been using Ibotta for long, but it has been a great experience and I've saved quite a bit of money. I love the rotating offers, the variety, the ability to shop at so many different stores and the ease with which I can submit receipts and generate savings! And the help/support is also very good - responsive, assistive and thorough! Inpressive!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
For some reason cash back from a purchase had been reversed but the problem was successfully fixed with the help of customer service personnel. It was attended to promptly and I received the cash back in my Ibotta account. Since I. Have been using the Ibotta app I have saved well over $4ooo. If you haven't already one should really try using it!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
Not only a great way to save money, but their staff is really awesome! Thanks Josh, Elton, Jan, Ritsan, for your great support!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
I had an issue submitting an Ibotta offer. After contacting Ibotta "Shiro M." looked into the issue and corrected it. Ibottta is always easy to deal with.
Thank you for sharing your experience with us. We truly appreciate your feedback and are committed to making each visit even better. We look forward to your continued loyalty and the opportunity to serve you again.
This company is top-notch when it comes to responding to any issues that happen to come up with the app or your shopping experience in relation to this app.
Not like some of the others who leave you hanging for weeks or just allowing your issue to fall through the cracks completely.
They really go out of their way to correct any problems within a day or two at most.! TOP NOTCH!
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
Ibotta could not read my Target receipt so my credit of 4 items ($ 4.00) was not processed. In order to get my weekend bonus I had to purchase 4 other items. The following week Ibotta credited my Target items. Because I had to purchase the extra 4 items which were not credit towards my weekend bonus neither to my midweek bonus, I requested Ibotta to credit ONLY the 4 points/items toward my holiday cheers bonus which i believe to be fair. Cheers for Ibotta!
Thank you for your enthusiastic feedback! We’re thrilled to hear you’re enjoying the experience and appreciate your support.
My first attempt to withdraw money was unsuccessful, but contacting customer service quickly resolved the issue. It's a great app that helps save and earn money.
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
I don't understand why everyone doesn't do this. Ibotta makes it so simple, I go out of my way to find the products that have a rebate attached. Why wouldn't I?
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
The app is great, and I've gotten back so much money over the last few years. Also, anytime I've ever had an issue, Ibotta's customer support has been great. They respond quickly and have always resolved the issue favorably. I highly recommend Ibotta!
Thank you so much for your thoughtful feedback! It’s truly rewarding to know our efforts have made a positive impact, and we’re excited to continue providing a great experience that meets your expectations. Your support means everything to us!
98% of the time the rebates are big and quick to load to your account. 98% of the time all my favorite brands are there with some time of rebate.
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.
This program is not worth the aggravation. I am trying to withdraw the money I earned and it just says my account is locked down. I am supposed to contact customer service, which isn't easy. I just get the run around.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words! It’s wonderful to know that our effort to provide real value is making your purchases rewarding. We're excited to keep delivering great experiences every time you use Ibotta.