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IbottaReviews 6,085

4.4

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.


ibotta.com
Founded in 2011
Denver, CO
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Ibotta Reviews Summary

The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

service
1,476
value
500
shipping
180
returns
187
quality
370
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Wisconsin
1 review
0 helpful votes
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Great rebates!
April 1, 2024

I have been using Ibotta for a few years now. My lifetime earnings is about $1300. It's a great way to get rebates on products I normally use, as well as an opportunity to try new products. As I mentioned, I have been using Ibotta for a while. I have only had one bad experience, and it was last Thanksgiving. Other than that, everything has been great.

Date of experience: March 22, 2024
California
1 review
0 helpful votes
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It's super nice that there are apps like Ibotta that help us to get more stuff for cleaning, personal care and groceries for super prices thank you Ibotta!

Date of experience: March 22, 2024
Georgia
1 review
0 helpful votes
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So easy to earn cash back
April 1, 2024

I have my Ibotta account linked to foodlion if I forget to check a money back item, IBotta alerts me so I can submit it. How great is that.

Date of experience: March 22, 2024
Maryland
1 review
0 helpful votes
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Missing cash back
April 1, 2024

I purchased multiple cvs brand allergy medicines,
Including nasal spray, pills and eye drops I should have gotten 44.00 rebates with all the products, I was only given 29.00 and you can not talk to anyone about clearing up the issues. I was sent a letter to resend the receipt, I did that and also rescanned the items and still didn't get the correct amount.

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 22, 2024
Illinois
1 review
0 helpful votes
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I appreciate your help
March 31, 2024

I appreciate the help you gave me when I had some problems with my claims I love ibotta

Date of experience: March 21, 2024
Florida
1 review
0 helpful votes
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Rebate
March 31, 2024

Quick reply service, and problem solved.
Thank you so much

Date of experience: March 21, 2024
North Carolina
1 review
0 helpful votes
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Missing cash backs
March 31, 2024

I bought 2 chocolate bunnies from CVS. When I scanned the receipt it gave me credit for one so went back and added the 2nd bunny. It appeared to give me credit for the 2nd bunny but when it deposited the $ it still only gave me credit for 1 bunny

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2024
Virginia
1 review
0 helpful votes
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My first impression Not good
March 31, 2024

I had ti submit the receipt so many times. Then when you finally gave me credit, you only gave me credit for 3 or 4 items. Please check my receipt again.

Date of experience: March 21, 2024
North Carolina
1 review
0 helpful votes
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I got credit for the wrong Splenda and now it is holding up me beginning able to send another receipt with that offer

Ibotta attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 21, 2024
Georgia
1 review
0 helpful votes
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Excellent customer service!
March 31, 2024
Updated review

I really love this app! Very easy to use and you can save a lot with it!

Date of experience: March 21, 2024

Hello
March 30, 2024
Previous review

Thank you so much the issue was successfully taken care of it.

Date of experience: March 20, 2024
Alabama
1 review
0 helpful votes
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Well sometimes y'all are alright but James s is amazing

Date of experience: March 21, 2024
Missouri
1 review
0 helpful votes
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Greatly happy
March 31, 2024

Unmute, the coupon in, I've gotten pretty good with it at CBS in with everything that has been going on my health. These cash back discounts make up a large portion of our finances in which I cannot contribute because I'm disabled

Date of experience: March 21, 2024
Rhode Island
1 review
0 helpful votes
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Good sometimes. Awful at others
March 30, 2024

Sometimes offers go as they should. Today, and this is about the fifth time this has happened, I checked going into the store. Offer was there, I bought the item. When I submit the receipt offer has disappeared.
Fetch works consistently.

Date of experience: March 20, 2024
Ibotta C. — Ibotta Rep
over a year old

Thanks for your feedback! We've reached out to you directly to request more information about your issue. Please check your messages and let us know if we can assist you further. Thank you!

California
1 review
0 helpful votes
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Always missing a cash reward
March 30, 2024

As you can see on the receipt, I bought 4 coffee mate. Pls send me the.50

Date of experience: March 20, 2024
Indiana
1 review
0 helpful votes
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Easy
March 30, 2024

I really like this app it is super easy to.use and cool that you can get Cash back on items you need.

Date of experience: March 20, 2024
Florida
1 review
0 helpful votes
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I like it.
March 30, 2024

Enjoyed the site! Would like to see some Nice'n Easy hair color products. Also, would be nice to have some restaurant credits when eating out. Overall, nice experience!

Date of experience: March 20, 2024
Georgia
2 reviews
0 helpful votes
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Fast response
March 30, 2024

Problem with password reset, not receiving reset link. They never gave up until my issue was solved. Very quick response and you could tell they cared

Date of experience: March 20, 2024
Louisiana
1 review
0 helpful votes
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I love Ibotta! I get cash back on things I would have purchased anyway. I have had a couple small glitzes which their care team resolved quickly and makes me happy.

Date of experience: March 20, 2024
Hawaii
1 review
0 helpful votes
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The best ever saving app
March 30, 2024

A blessing in disguise this Ibotta app. It helps me save and earn real cash. Really helps me a lot. Thank you so much and i want to salute their customer service team. All are great and very respectful responsive. As in ALL Kudos 👏👏

Date of experience: March 20, 2024
North Carolina
1 review
0 helpful votes
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Ibotta has great customer service!
March 29, 2024

I received and email today letting me know that I had an item eligible for cash back, but I hadn't clicked it before shopping. I was given an extra chance to click it and get cash back. Allowing me to click it is going above and beyond. Thanks!

Date of experience: March 19, 2024