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Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Ibotta Reviews Summary
The company enjoys a generally positive reputation among users who appreciate its ease of use and significant savings potential. Many customers commend the prompt and effective customer service, highlighting the team's responsiveness in resolving issues related to cash back discrepancies. However, recurring concerns include frustrations over payout limits, inaccuracies in rebate credits, and a perceived lack of variety in eligible products, particularly for budget-conscious shoppers. Overall, while the app is valued for its savings, improvements in product offerings and payout reliability could enhance customer satisfaction further.
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I noticed I did not get money back on an account that I have linked to Ibotta, so I reached out to customer service. My issue was quickly remedied. Ibotta credited my account with the expected amount.
Everything was handled in an email, and a couple of hours.
That's excellent customer service!
I look at Ibotta everyday. Best way to save $ on groceries. Thank you!
Mi experiencia es que me ayuda mucho económicamente con los reembolso gracias ibtta
Contacted Ibotta and with in the hour I was given the rebate money, just sent my receipt and the rebate offer. I was impressed with the fast and great customer service support!
I'm trying to redeem my rewards, but I don't want to send you my bank account number. And I do not use Paypal. How do I redeem my rewards?
Whats up with no longer providing the option of gift cards for earnings. Is that permanent?
Purchased items needed with excellent rebates and received a $5 bonus. Some items on ibotta were not available in our local stores.
I loved this at first. Now, 2 months later, I feel I more often than not savings are being missed and I have to scan and show what I have purchased. Most recently, even though I scan and sent the multiple items, it didn't pay out. Disappointing.
We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!
I have loved my experience with Ibotta. From the customer service, to the cash back bonuses, I have LOVED it! My husband calls it "girl math" but I love being able to trade my cashback for gift cards for myself.
I scanned items on the app in the store, the bar code matches. I check out redeem my receipt and then I didn't get the credit for the item. I dig the item out of my bag and scan as missing item…again it matches up. Three days later the receipt is finalized and I still get no credit. Now I have to start over and send in a notification that I am missing cash back!
Hi Wendy, thanks for leaving a review! We're sorry to hear you are missing cash back, and we've sent you a private message to assist you. Thanks again for providing your feedback!
Rebates are posted. Fast!
Usually run concurrent with weekly store ads & more.
Love this app'n
When I go through the available coupons, I see things I have not tried before, because of the cost. It inspires me to try out the new things.
I checked off Vital eggs on Ibotta site. It said I could purchase up to five dozen. I bought 2 dozen with 2 separate receipts since it is easier to download picture. I only got credit for one dozen. I took second picture and went to upload it and never got credit for the purchase which is expensive. I was very disappointed. This also happened once before with 2 containers of prunes I purchased.
Ibotta is easy to use and the money back is great! You have to check the app often for offers but it's worth it!
Great app, easy to use & enjoy cash back on things I was going yo purchase anyway!
Not happy at all with the changes that have been made. Find it very difficult to find where to upload receipts. I still only find it by chance. Not sure why this change was made, but if it could be fixed so that each store has the upload receipt option that would be great!
Hello Leanna, We appreciate your feedback and sent you a private message to address your concerns. Please reply to our message if you have any questions or would like further assistance. We're here to help!
This app is so easy to link your MVP cards or if you have to, upload a receipt! The app is easy to use just be sure you see the stores in which the cash back offers apply. I have saved so much extra money with the flash sales and daily grocery item deals. The offers are on pretty much most things you might would buy, which is nice. Coming from someone who has saved over $200 extra over and above other coupons you might have, I love iBotta!
For the most part, Ibotta is an easy, fun, and rewarding program to experience. All things come with ups and downs (ex. Good cash back offers, bonus deals, holiday challenges vs. missed deals, service connection issues, and so offers not attaching at times). But for the most part I will continue to use this program and refer others to use it as well.
Thanks for the opportunity to save.
🏿
Normally I have no problem but from time to time, the clarity in the fine print can be misleading (missing cash back & subjective to customer service understanding when sending a ticket in). However, I say the system works well flaws and all. Thanks for the opportunity to save money in this day and age.
Easy cash back. Ibotta is the only app that I use.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathleen! Thanks for your feedback! We've reached out to you directly to address the issue. Please check your messages and let us know if we can assist you further. Thank you and have an amazing day!