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The company's reputation is significantly marred by numerous complaints regarding product quality and customer service. Customers frequently report receiving inferior items that do not match descriptions, alongside long shipping delays and unresponsive support. Many express frustration over difficulties in obtaining refunds or returns, often feeling misled and scammed. While a few customers note timely delivery of products, these instances are overshadowed by the overwhelming sentiment of dissatisfaction. Overall, the feedback suggests a critical need for the company to improve its transparency, product reliability, and customer support to regain consumer trust.
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This company touts itself as selling cool, high tech products. It has basically pulled together a bunch of products that look great in print. The personal air cooler is a toy fan with lights.
In order to send it back I have to pay for shipping to China and then hope I receive a refund. The same product can be found on Amazon at less then 50% of what I paid.
Buyer beware!
I paid for a dronex pro on 02/19/2019. I sent them a message a month later complaining that I hadn't received it by 03/15. I went to their tracking site and it indicated that the drone had cleared customs in Miami on 03/18. Now it is 04/21 and it still isn't here. I live less than 100 miles from Miami. I could have walked there and back by now. They gave me some bs about the tracking site being messed up. The tracking site hasn't taken 2 months (and counting) to deliver the drone. Buy it someplace else.
Ordered a drone X. Its been a month and yet to come! Obviously its not coming. Wish someone could bring them to justice.
I ordered there drones that they bragged up for my grandchildren and never received all of them still waiting
These guys are dodgy please do not purchase anything from Hypherstech. This is a typical flog it and leg it venture. No customer or after sales service. I am stuck with a dead wrist watch that only worked for a week after purchase.
My Drone X did not come with the 3,1.5 batteries and I do not know where you can get them. With out them the unit is useless.
Bought a so called Tact watch, praised by the military! I don't think so.
Biggest load of rubbish ever
It doesn't pair to Bluetooth
Backlight not working
Told to return it to Estonia if I want a refund,! I don't think so.
If I knew it was coming from there I wouldn't have touched it.
It can tell the time, not bad for £68.
Stay well away from this company..
If you paid give it up - you won't get what you paid for. If not, consider yourself lucky. I paid for as case and they refuse to send it unless I send a picture of the box the drone came in. Which is so stupid because if I really wanted to I would just take the case out of the box :) Why the heck would I want an extra case if I only have one DroneX?
My mate ordered me a fitness watch from this company. He ordered it 2 weeks before my birthday and a month later, the company says "it's on the way." They also refuse to provide a refund.
Tracker is useless and says tracker number doesn't exist in system.
Defective products all around /Email support comes back as Mailer-daemon; phone number (Estonia) out of order.
Ordered Watch / arrived defective - 6 weeks shipping wait and overbilled by $60
- contacted c. C. company to dispute...
Frustrated - ripped off - posted review on social media...
Emailed complaint to-
*******@ec.europa.eu
UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH
Answer: Yes and youtube as well. They are a known scam. Tons of peeps bitching
Answer: I would like to know this as well. I have reported them to my credit card and to the police in Estonia where they are based. Google needs to act on this as well!