business logo of Hulu
How would you rate Hulu?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
1 helpful vote
Follow Emily J.
Unfollow Emily J.
Send Message
Share Review
Report Review

Good for watching tv shows, but there are way too many commercials. And they're long, usually 90 seconds. I wouldn't pay full price for it, I only use it because I have it for 99 cents a month for a year.

Date of experience: May 10, 2019
Texas
4 reviews
8 helpful votes
Follow Karen P.
Unfollow Karen P.
Send Message
Share Review
Report Review

Sucks
September 7, 2019

I was watching a college football game and my hulu went off. The error message said I was no longer at home and needed to reregister my TV. Tried repeatedly but no luck. I contacted Hulu (which should be named Hulu-sucks) They told me I was watching on a mobile device. No I explained, I am at home watching my television. They insisted I was not but on a mobile device. I explained again that I was watching a game when this happened, nothing had changed. I was on my home wifi. They insisted I was on a mobile device. $45 a month to get booted out in the MIDDLE OF A GAME! I think this was done on purpose to try and get me to upgrade. Hulu sucks.

Date of experience: September 7, 2019
Texas
1 review
0 helpful votes
Follow P V.
Unfollow P V.
Send Message
Share Review
Report Review

Hulu Stole $25 From Me
November 16, 2021

I was gifted $100. I added ALL 4 $25 gift cards at one time. Hulu billing is now trying to charge my credit card the subscription amount. Why? Because one of my gift cards MIRACULOUSLY disappeared from credit on my account. After spending 45 mins on the phone with them they ACTUALLY said it was my word against theirs because I hadn't retained all of the gift cards. They had also removed the transaction from my view in my account. When I loaded the cards I saw the $100 credit. Now the cards don't even exist. I my book... Hulu steals.

Date of experience: November 16, 2021
California
1 review
1 helpful vote
Follow XF F.
Unfollow XF F.
Send Message
Share Review
Report Review

I would give this company NO STARS if I could...
How does Hulu take my money today 4/24/2018 this morning. I decide to cancel tonight on 4/24/2018 and they say well you already watched more than 5x in the month of April and since you a just paid today 4/24/2018 for part of April and part of May you are still bound by the rules for watching more than 5x in April. I even asked if I can have a partial refund for not watching in May. Again the answer is no because the rest of April is attached. What a lame way to keep my money and not refund it.

Date of experience: April 24, 2018
Maryland
1 review
4 helpful votes
Follow Jenn c.
Unfollow Jenn c.
Send Message
Share Review
Report Review

I'm patient and I don't mind ADS, but come on the same ADS over, and over, and over, and over. Then if it's not loading the ads, then it's just loading from LAGGING. So annoying! The other complaint, although it has the most recent episode available it doesn't have the complete season available, nor are most past seasons available. Example season 3 might be available with episodes 17-23. However seasons 1&2 aren't available along with episodes 1-16... see my point!

Date of experience: July 7, 2015
Tennessee
6 reviews
8 helpful votes
Follow Scott B.
Unfollow Scott B.
Send Message
Share Review
Report Review

Fire your cable company.
January 26, 2016

Hulu and Netflix, maybe GOHBO, stream over the internet, dump the cable company. Cable companies are horrible, and why watch programming on their schedule anyway? On-demand programming is the future. Scheduled programming is so over.

Date of experience: January 26, 2016
Alabama
1 review
0 helpful votes
Follow Dan W.
Unfollow Dan W.
Send Message
Share Review
Report Review

Hulu pride
July 23, 2022

If you want gaaay content pushed at you get Hulu. If you are a touch-hole get Hulu.if Hulu would rather have a few gaaay subscribers fine but don't expect normal people to go along with Hulu trying to normalize degenerate perverts

Date of experience: July 23, 2022
Illinois
1 review
2 helpful votes
Follow Fernando M.
Unfollow Fernando M.
Send Message
Share Review
Report Review

Made thousands of fans pay and watch their essence live festival whole stream just for them to sickly not stream the HEADLINERS performance ( Nicki Minaj) that EVERYONE was waiting for. 1 star you guys need to be sued. Seriously. Had 20 thousand people on a random persons ig live so that we could at least try and still watch the performance. *Mind you they were using Nicki Minaj name left and right promoting their live just for them to not stream it.*

Date of experience: July 2, 2022
Illinois
1 review
1 helpful vote
Follow Scott H.
Unfollow Scott H.
Send Message
Share Review
Report Review

Ever since we downgraded from Hulu Live tv the service totally sucks. We downgraded because their live tv service wouldn't run on our home internet, so we switched to YouTube TV, and would highly recommend. We kept Hulu basic for some of the shows they carry, but now it constantly skips and stutters and sometimes will glitch right out of the entire app. It's not our internet, because we've got Netflix, Amazon, Disney, YouTube TV, Xbox, switch, multiple computers and tablets and they all stream just fine. For six bucks a month, we'll deal with it, but if they ever raise the price without improving their shoddy service, we'll drop them.

Date of experience: July 29, 2021
New York
1 review
1 helpful vote
Follow Dump T.
Unfollow Dump T.
Send Message
Share Review
Report Review

Incredibly Disappointed
February 2, 2018

Had many issues setting up the account, only to be very disappointed. TERRIBLE customer service, and overall hard to use! Commercials up to 90 second sometimes. NOT WORTH IT, get Netflix instead, much more user friendly.

Date of experience: February 2, 2018
New York
2 reviews
0 helpful votes
Follow Nicklas S.
Unfollow Nicklas S.
Send Message
Share Review
Report Review

I think it's really cool that Hulu makes you reset your password every single time you want to watch something. I think it's really neat and efficient to take 25 minutes every time I want to watch something to reset my password to something new. The coolest part is how the Hulu login page will reject an email/password combo and then the reset webpage will tell me I can't reuse a password- so is it or is it not my password lol? Just really really really really really really really really really really really really frustrating to do this every time I want to use a service I pay for. Can I pay a fee for Hulu to remember my password? Can I just stop being harassed over 8 digits when I'm trying to decompress after a long day? Hulu says "no, suck rocks" and that's cool I guess.

Date of experience: July 19, 2023
Michigan
2 reviews
3 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Send Message
Share Review
Report Review

When it is not buffering, Hulu is fine. I can live with commericals, but wish they were more varied in content. My confusion lies in attemtping to watch Season 2 of Blacklist only to find out that there are only 5 episodes that are on Hulu and they are the last 5 of the season.? In conclusion buffering needs to be addressed on Hulus end - up date the equipment, add what you need to - to address this problem. And if their are only 5 episodes of a season. Why bother even adding it? This forces me online to watch it that way on the laptop.

Date of experience: August 19, 2015
Pennsylvania
1 review
5 helpful votes
Follow Greg p.
Unfollow Greg p.
Send Message
Share Review
Report Review

Ads ads and more ads
October 18, 2019

I paid for the full streaming service. What I actually paid for was the right for Hulu to force me to watch ads, tons of commercials. In addition, the shows offered weren't great. If you love being forced to watch commercials you will LOVE Hulu. Awful!

Date of experience: October 18, 2019
New Jersey
2 reviews
4 helpful votes
Follow adam h.
Unfollow adam h.
Send Message
Share Review
Report Review

Terrible
December 24, 2018

I've had hulu for one and a half years now and i would not recommend this site maybe the only reason i'm keeping it is because some shows i can't get on netflicks. Some of the older tv shows will skip through frames fast in spirts or if i am watching for a time hulu will just exit all on it's own without me doing anything. As a fact all shows i watch sometimes the picture will speed up the go back to normal frames. I checked to see if it was my tv but it isn't. And in order for me to watch movies i like i have to upgrade to a more expensive package. Hulu sucks and the only reason i have it is because it came with my phone pakage. Get your app straightened out already

Date of experience: December 24, 2018
Arizona
1 review
7 helpful votes
Follow Michael K.
Unfollow Michael K.
Send Message
Share Review
Report Review

Basicly a chore to watch things on desktop since they changed it. Hulu was already slow for loading and at times would have constant buffers even with 300MB/s internet. But now it has all those problems, AND is even worse. The new layout makes it hard to find something to watch, they mixed the sub and dub episodes for anime into 1 list, and they even removed the watch next button from the bottom of the player. Honestly they video player just looks like they just ported their mobile player to the desktop. That player works well on mobile, not so much on desktop.

Date of experience: July 14, 2018
Illinois
1 review
1 helpful vote
Follow Yovan B.
Unfollow Yovan B.
Send Message
Share Review
Report Review

Any streaming service in better than this.
January 26, 2023

Today I woke up to a $70 dollar charge Today when I was SURE I cancelled my account a month ago. Make sure you cancel, you have to press cancel like 5 times. The websites are deliberately confusing, it's funny how you can never go straight to the page that says "cancel" This company can't bother making a working UI for this service, or an honest website that's actually transparent about how to cancel. DO NOT GET HULU or any service under this company. Get Netflix or watch Literally anything else.

Date of experience: January 26, 2023
California
1 review
1 helpful vote
Follow Leo C.
Unfollow Leo C.
Send Message
Share Review
Report Review

Honestly
August 16, 2023

I canceled my Hulu account they told my I would be canceled 8/26/23i tried watching it 8/16/23 and it tell me I have to sign up again! Bunch of scammers! I would never go back again and I will tell all of my friends about this scammer Hulu! Good luck getting new customers, you did it to yourself remember customer is first!

Date of experience: August 16, 2023
New York
1 review
0 helpful votes
Follow Cat M.
Unfollow Cat M.
Send Message
Share Review
Report Review

Not happy
March 25, 2022

I am paying full service price, yet I am not allowed to skip commercials. Every other service allows you to skip the commercials. Sucky service. Upgrade your service to that of other premium providers.

Date of experience: March 25, 2022
California
1 review
14 helpful votes
Follow Tom H.
Unfollow Tom H.
Send Message
Share Review
Report Review

We love HULU however the new UI make it so HARD to find anything. We watch Seinfeld for instance and to get to the seasons takes multiple steps. The original UI was so easy. I can deal with it but my wife wants to cancel. It's too hard for her

Date of experience: September 21, 2017
Texas
1 review
3 helpful votes
Follow Buck J.
Unfollow Buck J.
Send Message
Share Review
Report Review

Hulu freezes after watching a couple of episodes. I have to exit Hulu and then re-open it for it to work. NONE, I mean NONE of my other apps do that. I have extremely fast internet and fantastic NEW router. It ONLY happens on Hulu. I am going to cancel as soon as I get Netflix loaded in.

And yes, I have done all of that "generic" stuff that is described on the internet. (Un-install, reboot, etc...) Don't waste my time telling me to unplug, etc... I have done ALL of that 50 times!

I am using Roku on 4 different TV's, and 2 of the TV's are Roku Tv's, and 2 TV's use Roku Streaming Sticks. And YES, I have contacted Roku Support on many occasions.

I see hundreds and hundreds of people on the internet having the same problem, and all any of us get, are the "generic" responses from the support books they give you.

Netflix, here I come!

Date of experience: February 15, 2018

Overview

Hulu's reputation is marked by a diverse content library and the appeal of timely access to popular TV shows and movies, which many customers appreciate. However, significant concerns have emerged regarding technical performance, including frequent buffering, app freezes, and navigation difficulties, leading to frustration among users. Additionally, issues with customer service, such as unresponsive support and billing discrepancies, have been highlighted. The overall sentiment indicates that while Hulu offers valuable content, persistent operational problems and a growing dissatisfaction with ad frequency may push customers toward alternative streaming services.

This summary is generated by AI, based on text from customer reviews

service
214
value
215
shipping
67
returns
75
quality
192
+32