Hulu

Hulu used to be somewhat decent, but their new User Interface is garbage - it takes a million clicks to get to a tv show's page and forget about trying to find a specific episode in less than 10 minutes. So cumbersome I gave up my subscription and refuse to return to their garbage service until it's improved. Every time I've complained about this to Hulu directly they have nothing other than condescending replies that basically say, "Well, tough, sorry to see you go." Never going to waste my time with them again, which is sad as I used to love them and use them daily. I even paid for the commercial free subscription, too.

I tried Hulu live stream and it would not work in my area of Alaska. I searched the web and was able to finally find a contact number, then was on hold for no less than 20 minutes so I could speak with a live person. Hulu's website is horrible to navigate if you are simply looking for a contact number or email. Hulu cancelled my service and even sent me an email stating such, yet next month, they once again took the funds from my account. I am now on eternal hold again waiting to resolve an issue they created. If I ever had thoughts of returning to Hulu, their poor customer service, terrible website, and inept billing department helped make my choice clear. Hulu will never again have me as a customer.

So I've had hulu for about a year. I could put up with having to call them occasionally to find out how to reset everything, which I now have written down in case I need to again. Annoying but that's how that goes. But what takes the cake is them suddenly cancelling my tv subscription for no reason at all. It's all been paid, there was no reason for this. Contacted them and still no better. They'll probably try to keep charging while giving me nothing, we'll have to see. Who knows how many times I'll have to call them to try to get this fixed. Completely incompetent. I've never had any tv company do this. Worthless company that just wants to rip you off and give you nothing. This is how they treat loyal customers.

Basic Hulu is comparable with other similar streaming channels such as Sling. We upgraded Hulu a commercial free status. This started an abundance of problems. After the commercials are turned off and the higher fee is paid they continue to pop up which requires contacting Hulu. This typically results in a minimum of an hour on chat with Hulu. Often customer service agents are unresponsive, send us to another agent without warning. Eventually the problem is fixed for 24 hours. Then it begins again. While basic Hulu is fine, I strongly suggest not upgrading as Hulu can not stand behind their product nor offer decent support. We are once again on chat support for a failed product with very long wait times for the 3rd time in a week. We plan to cancel at month end and go with another channel due to this very frustrating and ongoing experience. It's very disappointing because we really wanted to keep the service.

Hulu used to always have the same day episode of General Hospital on each evening by 7 pm cst. But for the last few months it is a day or two later. What is up? They want to charge us more, for not giving the good service we had before this? Also no enough shows to binge watch. Instead of older tv shows to binge, they keep adding Hulu originals etc that only have less than 12 episodes. Very disappointed with this, and have been a member for over 10 yrs. Always recommended them to my friends, but now? No

Worst of all my streaming services. I get to see more commercials than actual shows because after the commercial break it stops working. Either comes back and freezes or no sound. Oh and lets be serious, horrible commercials that repeat again and again. If you can get hulu to work for a few episodes it either starts the show back at the beginning or just turns off. No its not my internet. My speeds are very high plus no problems with Netflix, Amazon prime, F1, or Funimation. I doubt Hulu will ever be top notch. But it could try to be average.

We switched from Direct TV to Hulu for cost reasons. It takes a bit to adapt to HULU functionality. Clicking around within the site is not smooth, they should work on that. There is what they call a dvr... it; s not. You can record programs but cannot easily start at the beginning... sometimes not at all... NEEDS to be better. We opted for no commercials ($6 per month) Most shows still have commercials... some (very few) have none and some requires and annoying clicking game to skip ads. Will likely drop this. If there is a better way ie dvr, commercials
Etc... it is not spelled out clearly in any way. I just got an email saying our service will increase $10 per month.
Will have to consider That!

This hulu update looks like a downgrade for sure. It's not intuitive, and it takes multiple steps to look at the simplest of things.
Amazon and Netflix are Hulu's main competitors and it's obvious why they would never go in this direction. EVER. This interface is ugly and cumbersome, and completely different than how Hulu used to look; were customer's complaining before and asked for tacky all caps titles and bizarre "lineup" features? This feels like somebody trying to fix something that's not broken with a cheap looking interface. Very disappointing, who ever approved this update should be fired.

First hike charges you to watch woke commercials. Then when you've had enough, the online steps do not work to cancel. If you attempt to call customer service, expect a 40 minute wait to be told. "We won't help you" This company is trying to steal from you hoping you will forget or just give up.

First, you pay every month, and they still have ads almost every 2 minutes, I would say I watch more ads than the actual show. Also, its the same ad, o repeat every freaking time. It sucks and it makes me crazy. Second of all, I tried calling about an issue I was having, and I have been sick, which makes my voice sound quite odd, and the lady working for hulu said and I quote "We don't have time for stupid prank calls" and hung up! I am paying for this dumb subscription and hulu's workers are treating customers like such.

I think it is ridiculous you only offer one screen at a time. Even Netflix gave me more than that. You should offer at least 2 screens with the base price. Then for the last 4 nights I haven't even been able to access Hulu (usually just at night). Also making people pay $60 a month just to view it on more than one screen. I quit Netflix bc they suck, I quit amazon prime bc they lied about everything you get, and Hulu is slowly working my nerves on this one. Can't someone put something out there where they actually care about what their customers want and not to fulfill their own greedy needs. All of these channels are now trying to make a pretty penny off of everyone now. It's ridiculous to make someone pay for a channel they already pay for with cable.

Ok, the commercials are a drag, but I think they come as part of the package for viewing new episodes, so I can live with them. However, Hulu never wants to stream using Chromecast - Youtube, Amazon Prime and Netflix work great, so why is Hulu constantly a problem? I adjust settings and reload the chromecast program and it works for a few months but then stops - so that's annoying. Most annoying: buffering. I pay for pretty good internet speeds, and again, every other platform runs with no buffering, but I can't even make it through a 30 minute show in the morning without it pausing and buffering every 2 minutes or so.