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New York
18 reviews
107 helpful votes
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Awesome site!
May 1, 2009

Awesome site! Miss last night's TV show? Chances are they'll have it and it's not the blurry or camcorder quality pictures. They're prefect quality and offer some in HD. The site is done with cooperation from NBC and Fox so lot of the shows by them or affiliated networks gets put on here. It's because of this site, I sometimes don't get as much work done as I should when I'm at work.^^;

Date of experience: May 1, 2009
Kentucky
1 review
10 helpful votes
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Will not let me log into hulu, but shows account as payed... extreme long waits on hold time. Get a customer service rep after lengthy wait and he places me on hold while he locates my account. Like he has to go to a file room or something... this is the worst company with... indifferent... does not care about customers or service... they got their last money form me every...

Date of experience: May 30, 2021
North Carolina
1 review
3 helpful votes
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Not user friendly
July 16, 2020

Forget about the annoying ads. I get it, they have to make money. My issues with Hulu are that it's not user friendly, doesn't offer intuitive navigation and the layout is clunky at best! Haven't the developers tried Netflix and prime? How do they not offer restart episode? Why is it so hard to see what episodes you've watched and go to specific episodes? For the love of God why does it take so long to log in and get started? It's like the developers don't actually use the app or it would be much easier! If the Handmaids Tale was available literally ANYWHERE ELSE I would cancel my subscription. I hate Hulu so much.

Date of experience: July 16, 2020
Virginia
1 review
2 helpful votes
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Horrible
January 3, 2018

Most aggravating video steaming service I have ever experienced. Displays adds even though you pay 7.99 a month for it. Displays far more adds than you would ever anticipate. User interface is very confusing and unhelpful. I feel that I have completely wasted 7.99 even though that amount of money means nothing to me. Please do not cause yourself the same frustration by purchasing this service. I spent 8 dollars to raise my blood pressure significantly. Terrible service.

Date of experience: January 3, 2018
Virginia
1 review
5 helpful votes
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Hulu sucks
October 29, 2019

They have more ads than regular tv. Not worth it at all, you can't watch anything without an 90 second ad every 5 min. " new shows" ha. Hulu is trash and not worth it, trust me, you would be better off buying YouTube tv.

Date of experience: October 29, 2019
California
1 review
2 helpful votes
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Like a review I previously saw. It takes hours to watch a 21 minute episode because of constant loading and freezing. At time it'll even cut off I. The middle of the show and say there's a connection error. It buffers like crazy it gives me anxiety! I nearly broke my TV several times. For this much "high tech" services in the world there should not this many issues. Netflix is smooth. I have to keep turning my TV off n on to try to get better connection. Its horrible

Date of experience: July 4, 2017
Kentucky
1 review
20 helpful votes
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This is the worst streaming available. If shows were amazing maybe I'd try to figure out why. It is so bad I can't believe anyone pays for it. Buffers all the time. And that's when it's working. Usually it isn't.

Date of experience: May 15, 2020
Kentucky
1 review
0 helpful votes
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Unbelievable
February 13, 2021

Watching my favorite basketball team. Seesaw game. We're up by 2 with 30 seconds remaining. Commercial... HuLu switches to PGA golf coverage! Who won? I had to Google it to find out. Pathetic. Hulu offers no pathway that I could find for customer service or complaints. I'll be switching to another streaming service!

Date of experience: February 13, 2021
Texas
1 review
2 helpful votes
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Horrible App
August 31, 2021

I used to love Hulu so much but the quality of the app has gotten horrible over time. I've called the customer service center and they say they are aware of the issue but it hasn't been fixed. When you watch a series if you stop in the middle of an episode it won't play back from where you left off like Netflix. You have to either watch the episode again or you have to forward to where you left off. Omg Hulu get this fixed. Hulu doesn't remember what episodes you have watched if you start a series over. You literally have to write down where you left off before you log off or even pause the show for more than ten minutes. It's a hot mess. I want to cancel the account so much.

Date of experience: August 31, 2021
Georgia
42 reviews
168 helpful votes
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I love this site because they also sport some great older flicks. Plus you can really sink your teeth into the most recent episodes with out having to thumb a TV Guide. I would really like to see them put some more classics on the site.

Also I would not mind a few ads if it meant that I could get their premium streaming for free.

Date of experience: September 23, 2010
Wisconsin
1 review
1 helpful vote
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Biggest concern: we had to delete and restore our Hulu account because of a Roku issue and we were restored to someone else's account! Multiple efforts to correct were unsuccessful. Contacted Hulu phone support at 10 pm. Call was answered promptly, and their instructions resolved the issue quickly (leading us to suspect that this may be a relatively common occurrence?). That is a concerning breach of privacy. Other concerns: frequent 'failures to record'; generally non-intuitive user interface.

Date of experience: May 31, 2019
California
91 reviews
225 helpful votes
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I love Hulu
July 16, 2013

I love Hulu. Great shows. Low monthly price. Although, sadly, I have noticed that some of my favorite shows are being taken off hulu and on to their own network apps, i. E. Downtown Abby. Only downside is that you can't use it internationally.

Date of experience: July 16, 2013
Florida
1 review
2 helpful votes
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Commercials, really?
August 9, 2022

Seriously? So I'm paying for a service to watch TV shows with $#*!ing commercials in them! Absolutely ridiculous.

Wait a second I also have prime, and guess what they remove the commercials on the TV series that they play!

Hulu get your $#*! together!

Date of experience: August 9, 2022
North Carolina
1 review
4 helpful votes
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Unprofessional Call Center
September 17, 2018

Trying to get Hulu on my TV. I needed help with that also needing them to take my credit card number they hung up on me two times in a row and they said they had a problem, I fully agree... laughing in the background talking about things that had nothing to do with helping me a new customer! Hulu needs to address this completely unprofessional behavior! This is an understatement... I let her lie did not subscribe to their service I know that I'm only one person very disappointed

Date of experience: September 17, 2018
Maryland
1 review
5 helpful votes
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Can I give no stars? After having Hulu for a week, I lost closed captions for Hulu on my tv, but not on my iPad. After a frustrating hour on the phone help line with two reps, I had no Hulu service at all on either device. Neither rep seemed to have a clue. In fact, I think the first gal realized she had screwed me up bad and deliberately disconnected me. I cancelled rather than go through more torture. Damn shame because I really wanted to binge on Fargo.

Date of experience: May 24, 2017
Florida
1 review
14 helpful votes
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STOP THE ADS
August 11, 2020

Hulu was PERFECT. The shows are great, and they have a lot of great movies. It was until they decided to hit you with an 90 second ad every 5 minutes where my opinion completely changed. As soon as I finish the show I'm watching (too far into it to quit now), I'm done. It's beyond frustrating and not worth the $$$.

Date of experience: August 11, 2020
Ohio
11 reviews
106 helpful votes
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The only justification for putting up with the commercials on Hulu when Netflix costs about the same without commercials, is availability of content. Hulu has TV show episodes sooner than Netflix, but does not have older episodes. I was out of the country for about 8 weeks and found that a show I had been watching was only available for the previous 5 episodes. You cannot start from the beginning of most long running series.

Although you can click on whether an ad is relevant, it will make no difference to what commercials you see. For example, I am absolutely not interested in buying a car, clicked "not relevant" to hundreds of car commercials, but car commercials continue to be the most common ones shown.

Date of experience: May 18, 2015
North Dakota
4 reviews
28 helpful votes
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Hulu has raised their monthly fee and I cancelled because they're not worth the extra money. There's only one channel I really watch -- TCM. I'll figure out another way to watch it. When I told their representative I wanted to cancel (the week before the end of that month's subscription), they told me it would be yet another month before it could be cancelled. I don't like being hi-jacked when it comes to my money. They will never get my business again. They have entirely too many "junk" channels for my taste. I'm not that into sports, murder or news.

Date of experience: January 18, 2020
Florida
1 review
0 helpful votes
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Use the free trial
October 27, 2022

2 days into the free period. The commercials are ill-placed. The buffering is constant. I don't have these issues with other streaming platforms. There is exclusive content that I want to see but so far I'm getting loading errors.

Date of experience: October 27, 2022
New York
1 review
2 helpful votes
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Service constantly resets to make me watch commercials after just returning from them. I can't make it through a show without it resetting multiple times. I ran Speed test and was fine, their service is the killer. STAY AWAY

Date of experience: March 25, 2019

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 200th among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32