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New Jersey
2 reviews
0 helpful votes
Follow michael a.
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Hulu does not do viewer analysis. Why not, you ask? Why bother is their answer.

Have you ever questioned why, after disliking every reality show title, game title, horror title, etc. (substitute your favorite disliked categories here) that Hulu keeps show you new titles in those categories? No analysis.

Have you ever questioned why Hulu continually re-displays titles you've disliked? They don't care. "Got it?"

If Hulu were a person crawling to my front door begging for shelter, I'd give them a blanket and let them sleep on the porch, but not in the house. You can't trust a liar.

Date of experience: March 14, 2022
Ohio
11 reviews
24 helpful votes
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Not a fan of it!
June 24, 2016

I'm not a fan of this site or app at all. I don't care for having to pay for anything online to watch, especially if it is not the full season or complete tv show series and they want so much money from you. They do have free movies but mostly they are virus's...

Date of experience: June 24, 2016
Rhode Island
1 review
12 helpful votes
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Good... But
November 17, 2020

We switched from Direct TV to Hulu for cost reasons. It takes a bit to adapt to HULU functionality. Clicking around within the site is not smooth, they should work on that. There is what they call a dvr... it; s not. You can record programs but cannot easily start at the beginning... sometimes not at all... NEEDS to be better. We opted for no commercials ($6 per month) Most shows still have commercials... some (very few) have none and some requires and annoying clicking game to skip ads. Will likely drop this. If there is a better way ie dvr, commercials
Etc... it is not spelled out clearly in any way. I just got an email saying our service will increase $10 per month.
Will have to consider That!

Date of experience: November 16, 2020
Arkansas
1 review
0 helpful votes
Follow Jamie S.
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I think it is ridiculous you only offer one screen at a time. Even Netflix gave me more than that. You should offer at least 2 screens with the base price. Then for the last 4 nights I haven't even been able to access Hulu (usually just at night). Also making people pay $60 a month just to view it on more than one screen. I quit Netflix bc they suck, I quit amazon prime bc they lied about everything you get, and Hulu is slowly working my nerves on this one. Can't someone put something out there where they actually care about what their customers want and not to fulfill their own greedy needs. All of these channels are now trying to make a pretty penny off of everyone now. It's ridiculous to make someone pay for a channel they already pay for with cable.

Date of experience: September 29, 2018
Kansas
1 review
18 helpful votes
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One month free, but if you old timer with only cash or checks - then your screwed. They going make money off u by charging after u cancel or selling your info. Plus their server already been hacked. I made this review through a account I hacked from their files. Sorry Hacked IP It was a random pick from Credit report agent.

Date of experience: May 14, 2018
New York
18 reviews
107 helpful votes
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Awesome site!
May 1, 2009

Awesome site! Miss last night's TV show? Chances are they'll have it and it's not the blurry or camcorder quality pictures. They're prefect quality and offer some in HD. The site is done with cooperation from NBC and Fox so lot of the shows by them or affiliated networks gets put on here. It's because of this site, I sometimes don't get as much work done as I should when I'm at work.^^;

Date of experience: May 1, 2009
Georgia
42 reviews
168 helpful votes
Follow Tina R.
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I love this site because they also sport some great older flicks. Plus you can really sink your teeth into the most recent episodes with out having to thumb a TV Guide. I would really like to see them put some more classics on the site.

Also I would not mind a few ads if it meant that I could get their premium streaming for free.

Date of experience: September 23, 2010
Ohio
7 reviews
0 helpful votes
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Nice
March 23, 2024

Hulu offers a diverse selection of TV shows, movies, and original content at an affordable price. I appreciate the ability to customize my viewing experience with add-ons like live TV and premium channels. The streaming quality is generally good, although I've experienced occasional buffering issues during peak hours. Overall, Hulu is a solid option for streaming entertainment.

Date of experience: March 21, 2024
Texas
1 review
1 helpful vote
Follow B. T.
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You can not pay for any of the bundles with a gift card.
Not the Hulu/Disney or the Hulu/Disney/ESPN bundles!
They don't state this anywhere in their ads or on the gift card itself.

If you owe Hulu money and someone tries to help you out, you can't use the gift card to clear or reduce the amount owed.

Seams like they are doing anything they can to get your credit card and personal information.

Watch yourself.

Date of experience: November 24, 2023
Washington
3 reviews
19 helpful votes
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Frustrating Mess
December 10, 2023

Picture freezes 4-6 times per hour, live TV is a joke, trying to add or delete channels to favorites is so complicated even Hulu can't tell you how to do it. Sometimes programs play with no video, no audio or both. Incredibly poor interface for a company that all it does is interface with users' TV.
A total joke.

Date of experience: December 10, 2023
Nebraska
1 review
0 helpful votes
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App is GARBAGE
December 20, 2023

The "choose your own" ads come in at top volume, 10x louder than the programming, and they ALWAYS freeze the app, especially the Jameson ads. In Googling the issue, I found a Reddit thread from over 100 days ago full of people with the SAME issue with a Jameson ad. Hulu was supposedly aware of it and fixing it but it obviously hasn't happened. There's a Carnival cruise ad and Apple Pay ad that do the same. The app also constantly boots me out, 4-6 times per hour, it's impossible to get through one episode of a tv show. I can't find a good way to give them direct feedback but I'm sure they don't care. And it's not, as they suggest, my internet speed or connection. I've tried clearing the cache and data and it helped briefly.

Date of experience: December 20, 2023
Louisiana
2 reviews
1 helpful vote
Follow Tyrone G.
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Hulu has made watching a program on their base plan the most torturous experience ever. Its a commercial blitzkrieg, such a waste of time - commercials every 5 minutes, they never stop. It would make Mother Teresa want to bust a cap is someone's $#*!! Thanks H

Date of experience: October 17, 2022
Missouri
1 review
2 helpful votes
Follow Amber W.
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Typical bs
November 22, 2023

I originally subscribed to hulu in Oct of 2022. Cost has gone up 20 buck in a year with no explanation. There is nothing new and exciting, and their live stream sucks $#*!. I dropped my plan down to basic on 11/5/23 and now I can barely start anything without their cute little error code popping up. Funny none of my other streaming services do thus and VERY funny it's happening now, for the first time, after telling them to shove that $85 a month bill.
0 stars but they made me throw them one. They are worse than cable. Can somebody please tell them they are not the only streaming platform? Apparently they didn't get the memo.

Date of experience: November 22, 2023
California
63 reviews
194 helpful votes
Follow Monica O.
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The best part about this site is that I never have to worry about pop-ups or possible viruses- which are often problems when using these type of websites. The videos load pretty fast too.

However, there could be a much larger selection and there are advertisement breaks.

Date of experience: July 14, 2010
Kansas
1 review
5 helpful votes
Follow Jacquie M.
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This is my second request. First one on Hulu Plus apps installer. Please fix! It crashes after 2 seconds of play. If everyone cancel I wonder how fast would the problem be fixed. There are over 300 reviews with the same basic issue. It's not a wifi connection. At this point the rating should be negative *******+ just saying!

Date of experience: July 21, 2015
Illinois
1 review
0 helpful votes
Follow Mike D.
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The worst streaming network
September 14, 2022

Never get Hulu as a streaming network. They are hands down the worst. Nothing but problems and terrible customer service to top it all off. I'd rather stare at a wall then ever use them again. If i could give negative stars i would.

Date of experience: September 14, 2022
New York
1 review
1 helpful vote
Follow A S.
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Besides a ridiculous amount of ads (that also hang and prevent you from getting back to the episode), there are so many technical issues. After I cancelled my subscription, they didn't even let me continue watching any shows for the remainder of my billing period. I'm disgusted by how terrible the entire service is. Absolutely disappointed!

Date of experience: June 7, 2019
Illinois
1 review
1 helpful vote
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Hulu sucks!
September 6, 2019

This website freezes and crashes non stop. It takes at least an hour to stream a 35 minute show. Based on other reviews I'd never even bother with a call to customer service. Just cancel the subscription.

Date of experience: September 6, 2019
South Carolina
1 review
0 helpful votes
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Actually the worst
September 10, 2022

No search button on PC, no way to look for anything specific. For 6.99 that gets bumped up to 7.99 a month after, this is actually trash. I don't know who designed their interface but they should be fired immediately. It's a scam at this point. Just use YouTube, Amazon, or Netflix. All other streaming site are better than this.

Date of experience: September 10, 2022
California
1 review
2 helpful votes
Follow Jeffrey B.
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I don't really want to spend my time and money on watching commercials. If I did, however, I would pay monthly for Hulu.

The only reason Hulu can double charge (via advertising revenue and monthly recurring revenue) its users is because Hulu has effectively monopolized internet streaming for a large amount of popular shows.

Hulu has demonstrated in every possible way (through product bugs, horrible customer service, and shameless price gauging) that it doesn't care about its users whatsoever. I believe this company should be avoided.

Date of experience: July 25, 2014

Overview

Hulu has a rating of 1.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hulu most frequently mention customer service, credit card and free trial. Hulu ranks 202nd among Streaming Movies sites.

service
213
value
214
shipping
67
returns
75
quality
191
+32