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Hubspot

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AE
1 review
7 helpful votes
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Dissatisfied. Very. Collection team seems to be totally disconnected with the customer experience. I was a top advocate of HubSPot. I might soon became a top detractor.

Date of experience: September 20, 2018
Ohio
1 review
7 helpful votes
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HubSpot is terrible for anyone that is looking to drive high-quality organic traffic from Google. HubSpot is only good for nurturing leads from low quality traffic sources, that cost more to acquire, compared to targeted organic traffic.

HubSpot forces the use of a sub-domain for a blog, which is a bad idea in nearly all cases.

IF YOU WANT TO PAY MORE AND GET LESS, THEN THE HubSpot WEBSITE PLATFORM WOULD DEFINITLY BE A GREAT FIT FOR YOU!

Date of experience: March 6, 2019
Missouri
2 reviews
22 helpful votes
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Wrost decision ever made
December 16, 2019

My biggest mistakes in business is hubspot. They lock you in for a year for $850 a month, supposed be good for business but its all a sales scam thats not even the worst part, after we imported all of our cusoterms they send me an email saying my fee is going up to $1500 a month! For a CRM software, I never seen a company charges for the amount of contacts you have, I used sevral CRM platforms before, the $850 a month for 1000 contacts only! Wow, now I am stcuk with this reduliclce serivce that we are stopping to use in the next few weeks when we finish the setup for ZOHO that charges 240 a year.

Date of experience: December 16, 2019
California
1 review
14 helpful votes
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These people at bubspot or hubstuff or whatever are either liars, or morons, or both. They claim to be these awesome PR/marketing gurus, but what they promise to deliver is a webpage platform from which you would do your marketing. Well. IT IS THE MOST HORRIBLE AWFUL EVIL USELESS JUNKY MESS I have ever encountered in my life. Pretend you have, say 50 brochures, that you uploaded at some point as collateral for your campaigns. Now try to sort them into folders. Forget it. They have 2 so called File Managers that do not talk to one another, create ghost folders, lose links, and make everything take FOREVER. I **HATE** hubspot ever so more that I am stuck using it per company HQ choice.

Date of experience: November 21, 2013
Canada
1 review
3 helpful votes
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They are good but taking too much advantage of their position. For exemple they try toi upsell you agressively or oversell and don't deliver.

Date of experience: October 31, 2022
Hawaii
1 review
22 helpful votes
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We are a start up SaaS company and were introduced to Hubspot through a startup accelerator program. In Hubspot's presentation to our cohort, they gave the impression that they were the market leader in CRM and inbound marketing, so we signed on for a 1 year trial, even though H-spot's pricing is much higher after year 1 than competing platforms.

After 7 months of a miserable experience we are now fighting with the company over whether we can terminate for cause under the terms of their agreement.

Over this period, they have had persistent "glitches" that have caused them to randomly un-enroll our leads and customers from our workflows and to send the same email twice to leads and customers. Hubspot has literally harmed our business!

Hubspot's word processing functionality is primitive and the failings of its spell check have caused us to send out messages with typos that should have been detected.

Despite Hubspot's incessant preaching about the principles of inbound marketing and double-confirmation for subsribers, Hubspot itself is a relentless spam machine. Despite our unsubscribing from numerous emails, we continue to receive scores of unsolicited emails. On one day, I received 13 emails from Hubspot, including the same email 7 times!

We have found their workflows rules to be inflexible, klunky, and poorly designed.

I have no idea how this company managed to go public. From our experience, this Hubspot is far, far from ready for primetime. It is both over priced and poorly designed relative to competing platforms. Honestly, worst in class.

Date of experience: July 9, 2016
Nevada
1 review
16 helpful votes
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Bitter About It.
December 24, 2020

Well there goes 300 and a waste of tons of time. I don't know what business people who post positive Hubspot reviews are using this for. I'm really curious what tasks they find it useful for. This is the worst platform I've ever experienced for free much less paid.

I tried marketing and sales hub ($100 a month total for 2 users-other user never signed on) and all I needed was to send occasional bulk emails (3-5 at a time) to contacts including a few attachments and track opens. In three months - admitted, the effort was off and on - I still don't know how to do this fluidly. I may have managed it once.

The only thing this platform was interesting for was tracking email opens. Even then, I had to "add" hubspot every single time I sent an email. At $100 a month I don't care that much and even the tracking performance was spotty. Sometimes no "open" reported although I know emails were opened, but sometimes it showed an insane number of opens - past what could possibly be right.

What I did find during my (mostly fruitless) efforts to locate online help on the site were CONSTANT upsells. Tons of promising "features" that - oh sorry, you don't have that! - But here's a redirect to our sales team for information on this feature. So suck more time on this ad, but still never learn how to do the task you came hoping to learn. So frustrating.

Not intuitive, importing was painful, organizing fields was a nightmare, doesn't perform basic things I needed - and try getting some help! They're willing to email an article (gee thanks, I'm paying 100 a month for this?), which may or may not be on point. No follow up unless they see you looking at an upsell, then they might!

This platform suc*s. After several months, I cancelled what never was useful. Spare yourself the pain.

Date of experience: December 24, 2020

Overview

Hubspot has a rating of 1.5 stars from 67 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hubspot most frequently mention and customer service. Hubspot ranks 21st among CRM sites.

service
21
value
22
shipping
9
returns
12
quality
20
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