HubspotReviews 67

Disgusting sales practices.
We were assured of the sales representative, Alana who claimed it could handle specific tasks crucial to my business. Unfortunately, after implementation, I discovered that the CRM could not perform these tasks as promised.
The sales rep seemed more interested in closing the deal quickly rather than understanding my needs. We felt rushed into deciding without being given adequate time to evaluate the product thoroughly.
To make matters worse, once the sale was completed, the level of customer service dropped significantly. It became clear that I was just another number to them, with little regard for my satisfaction or the success of my business.
Completely dishonest service!

We bought HubSpot in 2023. We were assured the product would meet our needs. Not only did we find the training we received to be very rushed, and not very helpful, the security measures for users fell short of our needs. We were told we would need to upgrade to the most expensive version of HubSpot for it to possibly meet our needs, but they could not/would not guarantee anything. We made the decision to stop trying to use HubSpot. We wrote to the Hubspot vendor (not Hubspot itself), communicating our intention to leave HubSpot. We never received any response other than "we're sorry you feel that way." We were never told there was anything else we needed to do. Now, 7 months later, we receive an invoice for the upcoming year's subscription. Per HubSpot, you have to go into your account and cancel the subscription yourself, otherwise you are liable for the next year's subscription fee. That probably works out very well for them to collect an extra years' subscription from unhappy customers.

For anyone experiencing the negative impact of HubSpot's unfair and predatory contracts please check your country's Business, Corporate & Commercial Consumer Law Small Business Contracts Unfair Contract Terms

The Australian Consumer Law ('ACL') has now changed, meaning that businesses with standard contracts will soon be at risk of incurring penalties in excess of $50 million for each unfair contract term within their standard form agreements. You have rights as consumers - if you are an Australian impacted by HubSpot please refer to Section 23 of the Australian Consumer Law, which states that a term of a small business contract or consumer contract IS VOID IF IT IS UNFAIR and the contract is a standard form contract.

With the many thousands of dissatisfied and even outright distraught HubSpot customers, is there a Class Action just waiting to happen?

The more I use this software the less I like it. It seems good upfront but unless you pay thousands each month everything is severely limited. Garbage. Currently studying Odoo so I can put this nightmare software behind me.

HubSpot has revolutionized the way I approach marketing strategies for my business. The platform's comprehensive suite of tools, including CRM, marketing automation, and analytics, provides everything I need to attract, engage, and delight customers at every stage of the buyer's journey. I appreciate HubSpot's user-friendly interface and intuitive workflows, which make it easy to create targeted campaigns, track performance, and optimize results. Moreover, the platform's integration with other marketing tools and platforms enhances functionality and streamlines workflow. With HubSpot, I can execute data-driven marketing strategies that drive growth and deliver measurable results for my business.

We were a client for the past 4 years. The cost kept going up as we grew to a point we had to evaluate other systems. We contact Hubspot and ask to not renew but to go month-to-month, they refused but they sent in writing that we were approved for 6 month renewal. Never said we had to sign anything, now they charging us 6 extra months for software we aren't using. We were supposed to be mind readers and know we needed to sign something even though her email states nothing about that

I signed up because a friend told me they were "free." I tried to upload my database, it's wouldn't upload properly. To upload over 1000 clients I had to pay $29/month. So I figured why not and upgraded. They hit my account. All of the columns still didn't upload and it ended up a big mess. I decided to forget it. They sneak an annual contract in there and you cannot get out of it. They wouldn't refund my money and I figured I'd let the one month go. But they threatened to keep charging every month. They aren't what they said they'c be. I would steer clear of these guys. Bad news. The CRM doesn't work.

Be careful with the HubSpot sales team. They go to any extent threatening to close all company accounts if one is not paid. We have multiple accounts and want to cancel one of them which is not being used. It was only subscribed two months ago We will have to pay them in full otherwise, they will cancel all the accounts even the ones which are fully paid.

Be careful with the company and make sure you are not totally dependent on this company.

The worse company to deal with. You cannot speak to anyone over the phone unless they are selling you the product! You make payment and they disconnect you! Forget reaching out to them. Do yourself a favour find a company that is interested in your business.

Need support? Have a question? You've come to the wrong place, Jackson! Had a bunch of people recommend this horrid app and all of the bad reviews are true - they don't gaf. Period. I haven't even made it past the "free" phase and already I'm frustrated. Well HubSpot, guess who is going to tell everyone about your $#*!ty service. This guy.

Unbelievably difficult to report a problem. Customer Service Low. Accidentally went over my allowance of contacts. I didn't use the contacts in any campaign and with no warning they took £1000 out of my bank account and I can't even get to speak to someone to discuss the matter. I have not problem if there had been any warning on the site. A simple "you are about to exceed the contacts allowed in your plan. Do you want to proceed for £1000. But no. No warning - just debit my card! Absolutely shocking.

Great great, i really love what they do, I can't live without this tool. It's very easy to use, but not really affordable. Oh well.

I have used HubSpot for 11 years, and was one of their reselling partners who helped them grow when they were smaller!

Lets be honest their system is good, but the way their business model is structure is terrible! By design to make the best out of their system at a certain point you will need to use most features, and they will always ask you to upgrade.

If you are a tech startup you may get 90% discount first year, 50% 2nd and 25% going forward, do not do it its a trap!

Within these first 2 years you are so much invested (time and resources and training) learning and customizing your website, sales, marketing and services on Hubspot and its so hard to migrate! Then your bill become super high ( I am talking about 1000s of USD per month!) because you do not get the discount of 90% or 50% any more, not only that as you go you discover most of the features will need you to upgrade, Simply do not wast 2 years of your life and find a better solution.

We contact them recently and asked to help us to extend the 50% discount few more months, they refused and asked us to downgrade, we did that and we checked if it will affect our automation work flow and the answer was no, when we did the downgrade guess what! The workflow working but stop sending emails to customers! Which is part of the work flow. And if you want that you must upgrade.

They became too big to care about small companies & tech startups even-though there were one day!

They are good but taking too much advantage of their position. For exemple they try toi upsell you agressively or oversell and don't deliver.

They give you a free account, but then lock your account and require that you "upgrade" to get any support whatsoever or to appeal the lock on your account. Look elsewhere.

Hubspot will kill your email deliverability and your business. Hubspot will make you pay for a year contract and after the lengthy implementation, they will ruin your email deliverability and kill your business. The most help they will offer is a $5,000 verbal consultation. After your business is dead they will still try to make you pay.

The system helped in improving business processes and subsequent analysis of the results. It helped in automating strategies for interacting with customers.It helps to unload and cover more information. This was also needed for performance tracking.

Once signed up, guess what that subscription is 12 months and no way to slow down contacts being added even after disconnected... hmmm cant stop billing cant get out. Serious scam warning. Tools look good but clunky and ohhhh keep away