Check this out:
Dear James,

I am sorry to hear that this has such an adverse impact on your employment contract and personal life.

I will see what I can do to help you. While I am unable to cancel the subscription entirely, I will seek approval for an exceptional one-time downgrade on a goodwill basis on the next bill date 15 May 2022 instead of renewal date.

The downgrade will be to remove the additional 5k marketing contacts (AUD150/month excl. GST), therefore bringing your monthly subscription fee down from AUD224.89/month excl. GST to just AUD75/month excl. GST

However, I will need your help to reduce your marketing contacts to less than 1,000 first. Please follow these steps -

Under Account & Billing > "Usage & Limits" > Manage Marketing Contacts.

On the final page, please ensure to click on Update Contacts to ensure this is captured by our system.

For a step-by-step guide, you can refer to this article on setting contacts as non-marketing

Thank you.

Best regards,

Bertrice

btiong@hubspot.com

Contract Manager, JAPAC (GMT+8)

For technical questions, please log a support case in your portal or contact our Support Team: help.hubspot.com

Sent from Front

> On April 19,2022, 2:26 PM GMT+8 james.dgdonline@gmail.com wrote:

>

> This is a simple case of not ready the terms and believing the service to be like all others in the market place.

>

> You can see we are not using it!

>

> Times are tough already I'm going to loose my contract over this!

>

> Loosing my contact will mean loosing everything my house car! Everything.

>

> Is there any compassion here?

>

> King regards James