Howrse

Okay so I would like to state i do enjoy the game itself. I like collecting my horses and whatnot. I do NOT appreciate being falsely accused of something. I was playing the game one day and it randomly logged me out stating I was banned for multiple accounts. Now my husband and 5 year old daughter had accounts and we all share a device so I figured that's what confused them. When I contacted them they said they were justified and would not reverse the ban. So I sent them ANOTHER email and said "your punishing my family for being low income and sharing a device, and I don't deserve accusations thrown in not just my face but my husband's and 5 year old daughters too" they told me to watch my mouth or they would delete my account. I would've deleted it myself but I have 10 Divines, and have never spent a penny on their damn game and didn't want to give them the satisfaction. 6 months later my husband or daughter are still banned, and I'm not allowed to use the forums. Try telling your 5 year old that even though she didn't do anything wrong, they can still punish her. I just keep my account active to spite them, I've played for 5 years and never got sanctioned, doesn't matter. I seriously can't stand the administration or MODS.

So I was recommended this game by a friend and when I try to make an account and complete the tutorial it continuously has glitches and I can get passed the buying tack for Gia area. When ever I click on the green arrow it just goes back to that same page.

First off, I would just like to point out that the people who say it was better before it was owned by Owlient are misinformed. I was on the game when it was only 6 months old and I can tell you Owlient was the ORIGINAL company. The problem is that it's now owned by Owlient through Ubisoft, making Ubisoft the main source of the problem.
Before Ubisoft bought it, it didn't heavily rely on spending real money to be at the top of the pack. Today, you either have to be someone from the very start of the game that never restarted your account or be a frequent pass buyer to get up to the top.
You've also got divines and special horses that are honestly so common now because a new one comes out every month that they're not all that special anymore.
The graphics are a little too focused on being realistic that they're actually losing their touch on reality. It was far better when they were cuter. They still had a touch of realism, but were also cute.
You can only breed donkeys and drafts three times in their lifespan, no more. Honestly, if there was any kind of species that such a restriction should be put on, it should be the unicorns so that they can remain special, and remove the probability of getting a uni foal to make it a guarantee if they were to go that route. Donkeys and drafts should be able to be bred far more frequently.
The karma system (both old and new) are totally hackable. Honestly, if you're a pass buyer and don't have anything to lose, with the new system, you can just restart your game and boom. Back up to 10 karma instead of whatever number you were dropped down to. With the old system, if you lost karma, you could just buy some passes and regain them. The karma system doesn't do squat to tell you who's a bad and who's a good player. I've even had a friend that got dropped to 5 karma points and suspended for 3 days because she posted on her profile page that she wouldn't advertise the game to anyone else because it was going downhill, and Howrse marked that as an attack on them. She didn't bash on them or anything, she just said that she didn't approve of the changes being made and thus she wouldn't tell her friends to join it.
There's also the fact that trying to report someone now, can often backfire. Howrse rarely looks into the details of the situation anymore and just offers punishments straight up because someone reported someone else, and often times for something they didn't even do. You can tell someone that's begging you to sell them one of your horses no, and that's all you have to do is just tell them no, nothing else, and they can report you and you will get in trouble for it, ranging anywhere from a temporary ban from the PM system to losing karma. It's ridiculous.
The new rules are also becoming a bit absurd. They say it's to demote cheating and avoid becoming a game known for its cheating, but in all honesty, I think it's simply because they're tired of having the younger kids on the game whine about how some of the older players have more experience and knowledge on how to get around some of the road blocks in comparison. Seriously... it's called Google... you can learn just about anything from it about almost anything you want, including little tips and tricks about online games such as Howrse.
They used to have wonderful things like Riding Levels (which pretty much required you to learn a couple of things about horses so that you could improve your game experience, thus making the game educational back at the time,) quests, all sorts of wonderful and fun things, including diseases and medicine for diseases, things that made it challenging, that made you have to work to keep your horse farm productive and alive, that required you to actually think rather than coast, that got taken away because lazier kids complained about it being "too hard."
This game also has changes every month. EVERY MONTH! I am not even remotely exaggerating. Some are rule changes, some are play changes, some are changes for special accounts... but either way... way too many changes. It'd be one thing if they were bug changes, but they're not. They're often pointless changes that didn't even need changed.
I would not recommend this game. I only still play it because I have dear friends on there that I don't wish to lose contact with. If you want a horse simulation game, I would recommend Equiverse or Horse Eden Eventing. Those two games even include genetics for breeding, unlike Howrse.

This game and the company that manages it has got to be one of the most misleading things I've ever seen. They did a "economic overhaul" and all players who sell horses have to be taxed on the sale price. The 10% of funds go to a "community piggy bank" where you can buy special items for easily obtained "equus" instead of store bought "passes". The thing that makes me, and a lot of other players, mad is that there is no announcement of the "community piggy bank" opening to buy the items. They send out other almost worthless emails about the game, but can't bother to send out a notification that players put their earned time into happening? They also implemented this feature for the sake of curving "item and pass trafficking". Bogus.

There are also more and more reports of accounts that have had hundreds, if not thousands, of real dollars put into being hacked. Howrse's website is a very simple, hackable script. And their security features are so simple it's very easy to hack other player's accounts. Howrse, your players out TIME, MONEY, ENERGY and FAITH in you and your game. Step up and be held accountable to your actions! Offering a player who spent hundreds of dollars into your company an almost worthless starting pack after her account and hundreds of literally irreplaceable horses are lost is ABSOLUTELY OBSURD! This is what turns long time players off of putting more money into your game!

I really enjoy the community of players and I enjoy playing the game. What I don't like is I'm constantly afraid that my account will be deleted or locked. I was recently reported for breaking a rule that had not been posted in the guidelines. The costumer service is extremely terrible. I have been cursed out by the support team and they will only listen to you if you promise to give them money. I really enjoy the players and the concept of the game but if the team continues to be so rude I may quit.

Though the game can be fun after you unlock all pages and gain some experience and items, the customer support they offer is terrible. At one point, someone I didn't know somehow got into my account and changed the password and email, so I was unable to gain my account back. So I contacted customer support (keep in mind I had bought many passes and spent tons of money on the game before) and told them what had happened. They told me I had shared my password (which I hadn't) therefore I had to face my own consequences. After explaining that I hadn't shared my information, they told me to tell them my last pass transaction ID (from the last purchase) but because I had chose to pay through mobile bill the whole time, my phone had deleted the "junk" messages a while back. I told the support that and they refused to help anymore. They hadn't even bothered to change the account email back to the previous one so I can reset my password (which was what I suggested, and I can see why they didn't do so for security's sake), but through their emails, it was quite evident that they didn't bother to look into each issue they received thoroughly.