Customer service is a joke. You can "rape" another person's account, be a mod and make threats to other players, be a condescending $#*! hat and that's all fine. Speak out against any of the tyrannical nazi like regime and you get your karma docked, your forum rights removed, and possible banishment from the game.
Kiss their asses and they'll do what ever you want. Have enough of a brain to call them out on their bull$#*!... and your an enemy for life. If I didn't have so much invested in the game I'd gladly and happily send them a great big F* U and quit.