HoverKicks

Gave the LED Hoverkicks Sneakers as a gift for Christmas 2017 and the LED lighting didn't work from the very beginning on the Left Sneaker and the Remote Control didn't work either. Sneakers were never worn.

Customer Service did respond quickly and walked me through the setup and they still didn't work. They issued me an exchange. However, I had to pay $10 shipping fee to return the "not working pair of Hoverkicks" back to them. The company refused to pay for the return shipping even though the merchandise was not received in working order. This policy is poor Customer Service and needs to be re-evaluated.

What's even more disappointing than receiving the first pair of damaged Hoverkicks, was that the second pair was also not working. We are having the same problem with the Left Sneaker's LED lighting as well as the Remote Control.

Directions are poorly copied on a piece of paper and very vague.

I was very lucky the first time to get Customer Service Rep on the phone who was extremely helpful and walked me through setting up the LED Sneaker, but they still didn't work. I called Customer Service several times today regarding the second pair and received a recorded message instructing you to email Customer Service, which I did to inform them that the second pair of sneakers are not working properly.

Not sure how they are going to handle this mess, but I don't recommend ordering from them... definitely not worth the frustration or disappointment on the kids face when they don't work. Wish I had checked out the reviews before I purchased them. :(

I bought a pair of these for my daughter for christmas. She likes the shoes but they were too small. I emailed and called and no One ever has returned or replied to my messages

Got hover kicks and they were great. After 3 months half the lights stopped working. I emailed customer service, they were quick to reply however they say no way to fix & that it's probably from use. We were so careful not to get them wet etc... whatever with them. I can't return becuz not within 30 day window

I have bought a pair of hoverkicks and in about a week, the lights on one shoe is acting up. The back of the shoe is lighting and not the front. I believe soon the whole shoe will not work. Looking towards a new LED Sneaker that has a good brand and works for a lifetime. Really disappointed!

I purchased two pairs of hover kicks within the last month. Because of all the compliments my children received on them, I purchased a pair for my niece. I believe recent events of hover kicks malfunctioning has caused shipments to be held up in customs. My niece's sneakers were due to arrive on Monday 6/6 but as of today they were awaiting clearance before being shipped to my home in Philadelphia. When I asked for a discount for the inconvenience I was told it was an UPS issue. However, the several UPS representatives I spoke to throughout the week stated it was due to the shipment not being up to par. Needless to say this will be the last pair we buy and will not recommend them anymore when we are stopped by strangers like we did during the last few weeks.