Linda B.

Gave the LED Hoverkicks Sneakers as a gift for Christmas 2017 and the LED lighting didn't work from the very beginning on the Left Sneaker and the Remote Control didn't work either. Sneakers were never worn.

Customer Service did respond quickly and walked me through the setup and they still didn't work. They issued me an exchange. However, I had to pay $10 shipping fee to return the "not working pair of Hoverkicks" back to them. The company refused to pay for the return shipping even though the merchandise was not received in working order. This policy is poor Customer Service and needs to be re-evaluated.

What's even more disappointing than receiving the first pair of damaged Hoverkicks, was that the second pair was also not working. We are having the same problem with the Left Sneaker's LED lighting as well as the Remote Control.

Directions are poorly copied on a piece of paper and very vague.

I was very lucky the first time to get Customer Service Rep on the phone who was extremely helpful and walked me through setting up the LED Sneaker, but they still didn't work. I called Customer Service several times today regarding the second pair and received a recorded message instructing you to email Customer Service, which I did to inform them that the second pair of sneakers are not working properly.

Not sure how they are going to handle this mess, but I don't recommend ordering from them... definitely not worth the frustration or disappointment on the kids face when they don't work. Wish I had checked out the reviews before I purchased them. :(