HoverKicks Questions & Answers

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I order 3 pair of the Hoverkicks and neither one fit my grandchildren, how do I exchange them

asked by MARIA T. on 12/27/17

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Order filled improperly, wrong color &do not fit.Granddaughter's gift.11 days after Christmas "14 day return period has been exceed RETURN DENIED"
bought 3 pairs of sneakers . size 8 look like size 6 . I am asking to exchange. why customer service email said no.
I have bought hoverkicks and on like my third wear, half of my lights have stopped working or they would be a different color than the one i put on. what is wrong with them??
Ca I get a replacement battery
How long did it take to get your shoes?????????
I placed my ordered on December 10 and December 11 payment was debited my CC.. Order still in processing status, three emails and 3 hours on the on hold for customer service with no success. NO ORDER FROM THIS COMPANY!!!!!
Do the shoes run true to size?
are they good for running?
I bought a pair of Hooverkicks for me last night, they charged my debit card but said they had a problem with my address or something; I received an email this morning saying the shoes were still in my basket and I'm wondering if I can ship them back for a full refund or how I can cancel my order?

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