Ordered a door, came quickly and in great condition!
I was able to find this perfect soap dispenser right away on the Houzz website.
Still waiting on refund and final resolution. I've had a couple of emails.
Exceptional products that are both stylish and functional.
Easy to navigate. Well priced items. Diverse items to choose from.
Everything is good. I received it couple days before.
Looks great in my daughter's bedroom as a foot stool.
The lamp shades were exactly what I was looking for and arrived in perfect condition.
Shower curtain was not as shown in photo. It cost me over $30 to return.
Hi,
Thank you for sharing your experience. We are sorry to hear that the item received was not as expected. This was reported to Houzz as "did not like product", which falls under Houzz Standard Return Policy, in which the return fee is deducted from your return. More details can be found at houzz.com/return-policy. If you need assistance, please contact us through help.houzz.com.
Sincerely,
The Houzz Team
Delivery was easier than expected and very nicely delivered.
Large number of products to select fits perfectly & looks beautiful
Not super user friendly. Not great prices. Very long delivery and not a lot of communication.
Thank you for sharing your experience. We appreciate your feedback as it will help us continue to improve our processes every day. If you have any customer service inquiries, please shoot us a note through http://help.houzz.com.
So easy to order on line. The color photos were very true.
Very easy and got what I was looking for.
Support was responsive and it looks fabulous in my room!
Great quality! Fits right into my space and delivered within reasonable time.
Easy to navigate site, lots of styles and selections.
Great product and shipped promptly. The stool is well made.
Never had any problems. Excellent service received on time as told.
Answer: Good question Maggie. I don't think there is. I think this site is just there to help their vendor and not assist consumers in making informed decisions. I found had a contractor who had defrauded us and changed his business name on Houzz. I posted a review on his profile notifying the public of what he had done to us, and Houzz did not publish the review. I joined Sitejabber to warn the public about Houzz.
Answer: I began as a Pro on Houzz and spent $2000 on Advertising. This was supposedly for a year of top exposure. No one purchased, the couple of calls I received were people wanting to USE my service for ideas. I have since discontinued complimentary initial appointments. These people are the biggest scammers in the world! I'm still one of the Pros just to see if anything bites but I noticed they go into vendors photos and try to find similar product then they sell their products. Great way to sway your client and to steal customers!
Answer: Go straight to the top at Houzz. Ms. Adi Tatarko, CEO, Alon Cohen, Pres. If tha doesn't work, I suggest you file complaint with the Consumer Affairs Division of the California Attorney General's Office.
Answer: The Pros, at least at the beginning, were not in competition with this company (Houzz). They convinced the "Designer" world that the were strictly collecting ideas for the public and to help improve the vendors chances of being hired. Those reviews on the Pros are about the Pros, they come from their clients. About 2-3 years ago, Houzz began selling out from under all the vendors! They are SO low they have gone into the photos of the pros, look for a product they have that might be similar to something they sell and lead them away from the pro. The 1-2 stars you see here are the reviews for "Houzz" and their service but the reviews under a Pro are for that Pro. Don't be fooled... If you want the job done right, call the Pro! Listen to these reviews of Houzz and you won't get burned. Two different animals completely!
Answer: Steer clear. The advertising doesn't work, and although they originally started up as a company that would work alongside the vendors, they are now selling out from under most of them, especially the interiors decorators! They are SO low they have actually tagged products inside some of the photos of interior designers and tabbed out similar products to stay the customer away from the Pro and to purchase through them directly!
Answer: Do yourself a huge favor and find it somewhere else. Houzz contracts with third party sellers and their freight companies, they're just a middle man. What a nightmare this has been.
Houzz has a rating of 2.1 stars from 1,658 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Houzz most frequently mention customer service, credit card and delivery date. Houzz ranks 46th among Furniture sites.
Hi,
Thank you for sharing your experience with us and for providing us with this valuable feedback. We are sorry for any trouble you have dealt with for this order. Our records indicate that this has since been resolved. However, if you need assistance for any reason, please contact us through help.houzz.com.
Sincerely,
The Houzz Team