business logo of Houzz

Houzz

How would you rate Houzz?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
1 review
0 helpful votes
Follow Mary Sheridan S.
Unfollow Mary Sheridan S.
Send Message
Share Review
Report Review

GREAT SERIVCE
February 26, 2024

Ordered a door, came quickly and in great condition!

Date of experience: February 26, 2024
Pennsylvania
3 reviews
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Send Message
Share Review
Report Review

Easily found
February 26, 2024
Updated review

I was able to find this perfect soap dispenser right away on the Houzz website.

Date of experience: February 26, 2024

Just what I'm looking for
March 3, 2022
Previous review

Just what I'm looking for.

Date of experience: March 3, 2022

Easy to order
December 10, 2021
Previous review

Easy to order

Date of experience: December 10, 2021
New Jersey
1 review
0 helpful votes
Follow Glen X.
Unfollow Glen X.
Send Message
Share Review
Report Review

Slow to resolve issues
March 7, 2024

Still waiting on refund and final resolution. I've had a couple of emails.

Date of experience: February 26, 2024
Houzz T. Houzz Rep
over a year old

Hi,

Thank you for sharing your experience with us and for providing us with this valuable feedback. We are sorry for any trouble you have dealt with for this order. Our records indicate that this has since been resolved. However, if you need assistance for any reason, please contact us through help.houzz.com.

Sincerely,
The Houzz Team

Washington
1 review
0 helpful votes
Follow Bradley L.
Unfollow Bradley L.
Send Message
Share Review
Report Review

Excellent
February 25, 2024

Exceptional products that are both stylish and functional.

Date of experience: February 25, 2024
Minnesota
1 review
0 helpful votes
Follow Mani I.
Unfollow Mani I.
Send Message
Share Review
Report Review

Easiest Order experience
January 17, 2024

Easy to navigate. Well priced items. Diverse items to choose from.

Date of experience: January 17, 2024
California
1 review
0 helpful votes
Follow Sandy D.
Unfollow Sandy D.
Send Message
Share Review
Report Review

Cute Item
January 23, 2024

Quick shipping and delivery. Had special item desired.

Date of experience: January 23, 2024
Michigan
1 review
0 helpful votes
Follow Pamela L.
Unfollow Pamela L.
Send Message
Share Review
Report Review

I received what I ordered in the right time.
January 23, 2024

Everything is good. I received it couple days before.

Date of experience: January 23, 2024
Pennsylvania
1 review
0 helpful votes
Follow Nazita Y.
Unfollow Nazita Y.
Send Message
Share Review
Report Review

Looks great!
January 23, 2024

Looks great in my daughter's bedroom as a foot stool.

Date of experience: January 23, 2024
Texas
1 review
0 helpful votes
Follow Cecilia Y.
Unfollow Cecilia Y.
Send Message
Share Review
Report Review

Perfect Pagoda lamp shades
February 24, 2024

The lamp shades were exactly what I was looking for and arrived in perfect condition.

Date of experience: February 24, 2024
West Virginia
2 reviews
0 helpful votes
Follow Cathy D.
Unfollow Cathy D.
Send Message
Share Review
Report Review

Unsatisfied
March 4, 2024

Shower curtain was not as shown in photo. It cost me over $30 to return.

Date of experience: February 23, 2024
Houzz T. Houzz Rep
over a year old

Hi,

Thank you for sharing your experience. We are sorry to hear that the item received was not as expected. This was reported to Houzz as "did not like product", which falls under Houzz Standard Return Policy, in which the return fee is deducted from your return. More details can be found at houzz.com/return-policy. If you need assistance, please contact us through help.houzz.com.

Sincerely,
The Houzz Team

Wisconsin
1 review
0 helpful votes
Follow Martha P.
Unfollow Martha P.
Send Message
Share Review
Report Review

Table was a gift. Recipient was very happy
January 21, 2024
Updated review

Delivery was easier than expected and very nicely delivered.

Date of experience: January 21, 2024

GOOD EXCEPT FOR THIS BIT
May 5, 2021
Previous review

GOOD EXCEPT FOR THIS BIT

Date of experience: May 5, 2021
California
2 reviews
0 helpful votes
Follow Theresa B.
Unfollow Theresa B.
Send Message
Share Review
Report Review

Pretty in pink
January 20, 2024

Large number of products to select fits perfectly & looks beautiful

Date of experience: January 20, 2024
New York
1 review
0 helpful votes
Follow Deborah J.
Unfollow Deborah J.
Send Message
Share Review
Report Review

Not super user friendly. Not great prices. Very long delivery and not a lot of communication.

Date of experience: May 28, 2021
Houzz T. Houzz Rep
over a year old

Thank you for sharing your experience. We appreciate your feedback as it will help us continue to improve our processes every day. If you have any customer service inquiries, please shoot us a note through http://help.houzz.com.

New Mexico
1 review
0 helpful votes
Follow Chris A.
Unfollow Chris A.
Send Message
Share Review
Report Review

Easy to follow the rules.
February 21, 2024
Updated review

So easy to order on line. The color photos were very true.

Date of experience: February 21, 2024

Very easy and got what I was looking for
April 3, 2021
Previous review

Very easy and got what I was looking for.

Date of experience: April 3, 2021
Texas
1 review
0 helpful votes
Follow Usra E.
Unfollow Usra E.
Send Message
Share Review
Report Review

Awesome fan
February 21, 2024

Support was responsive and it looks fabulous in my room!

Date of experience: February 21, 2024
Delaware
1 review
0 helpful votes
Follow Sara F.
Unfollow Sara F.
Send Message
Share Review
Report Review

So happy
February 21, 2024

Very impressed, quick delivery. So efficient a great experience

Date of experience: February 21, 2024
California
1 review
0 helpful votes
Follow Charlotte Y.
Unfollow Charlotte Y.
Send Message
Share Review
Report Review

Lovely neat sofa
February 22, 2024

Great quality! Fits right into my space and delivered within reasonable time.

Date of experience: February 22, 2024
Texas
4 reviews
0 helpful votes
Follow rebecca T.
Unfollow rebecca T.
Send Message
Share Review
Report Review

Great choices, fast delivery
January 18, 2024

Easy to navigate site, lots of styles and selections.

Date of experience: January 18, 2024
Pennsylvania
1 review
0 helpful votes
Follow Shurrell V.
Unfollow Shurrell V.
Send Message
Share Review
Report Review

Great product
February 19, 2024

Great product and shipped promptly. The stool is well made.

Date of experience: February 19, 2024
Florida
1 review
0 helpful votes
Follow Marie F.
Unfollow Marie F.
Send Message
Share Review
Report Review

Love my storage trunk.
February 19, 2024

Never had any problems. Excellent service received on time as told.

Date of experience: February 19, 2024

Overview

Houzz has a rating of 2.1 stars from 1,658 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Houzz most frequently mention customer service, credit card and delivery date. Houzz ranks 46th among Furniture sites.

service
238
value
261
shipping
169
returns
149
quality
234
This company responds to reviews on average within 2 days

Instant Feedback

82,175 reviews
+243