Houzz

This company sends spams every couple days. Even after you unsubscribe numerous times. And email them to unsubscribe.

Sending commercial emails like that without the receiver's consent violates regulations in many jurisdictions. Like in my jurisdiction, them sending me spams without my consent violates Canada's Anti-Spam Legislation.

Spammers are scammers. This company chronically spamming, despite it violating regulations, tells you all you need to know about them.

I ordered a coffee table from this website. My credit card was charged and I received an email that my table was on the way. We waited at home the date scheduled for delivery, no table. I contact Houzz the next day via email only to find out my table was never shipped. They actually charged my card and did not even have the table in stock! Many, many emails back and forth, I canceled the table but did not receive the credit. When I did finally receive the credit, it was $40 less than what I was charged. I called my credit card company to dispute the charge. Today, I get an email, my table is on the way! I canceled it more than a week ago. This has been going on since mid September. I don't want to deal with them so I blocked them from my credit card so they can't charge me again. All this hassle... for what?! I'm done for good!

Awful. We signed up for the service in January of 2022 and notified HouzzPro in February 2022 (in writing via email) that we were not happy with the service and did not want to continue service. At that time we were told that we still had to pay for the entirety of 2022. Though we disagreed, we accepted it as it was part of the terms of service. However, we were assured that we would not be renewed in December of 2022. On HouzzPro's side of things, the system was never updated and we were charged for services, that we did not agree to, in January and February of 2023. I reported the error and it was corrected in March of 2023 but Houzz has refused to issue us a refund for the charges that should never have happened. I've reached out to my contact at Houzz to get this resolved and I am now being ignored.

DO NOT sell on HOUZZ if you want to make money. They control the money flow and will actually make you take returns 4 months old. They also make the seller pay for original shipping to a customer that returns the product. I find the people at HOUZZ to be very unprofessional and rude. They do not take responsibility for their terrible site and blame the seller for their short-comings. They also take several weeks to make a product live on the front end of their site. Take my warning if you are thinking about selling on HOUZZ.

- Arrived damaged, honest mistake, shipping company probably dinged it.
- Asked for replacement parts because only two parts were damaged during shipping.
- Had to follow up a total of 4-6x before I had any type of decent response from Houzz.
- After receiving a response that they'll send the parts, I was informed it would be two weeks which was unacceptable.
- I had to call three additional times to get them to expedite the shipping.
- The replacement parts arrived and I received 1/2 of the parts I needed even though all of the ticket information included pictures, labels, and exact identifiers for what parts were damaged.
- I guess third times a charm?

DO NOT BE FOOLED! Houzz Pro is a scam! They're happy to take your money for NO return on investment - it's a bogus service, but as soon as you request to end the subscription before the term they drop off the face of the earth! I've not had a single email reply to all my requests to cancel when my term comes to an end, so I ended up contacting my bank to stop all future payments after my last annual payment. If you're in the same position, do the same. Cancel with your bank (Note that it's always a repeat card payment not a Direct Debit or Standing Order and your bank simply need to cancel the payment) and report them to the financial ombudsman too!

I urge anyone that has had an issue with this company to contact the BBB! This is a company that should not be in business. I made a $4,400.99 purchase only to find out that the items were not even in stock with the seller. They place all types of items on their website (only 2 left) and there were none. After calling them 6x and being told they could not reach the seller, I decided to call myself and had no problem reaching them. Hey Houzz, in case you didnt know. IT IS ILLEGAL to do that! I will never purchase from this company again. Thank god the direct seller is able to cancel the order, and I can move forward with them directly. I might have to wait a little longer, but at least they are up-front with me.

We recently attempted to use houzz website to purchase two sets of Barcelona chairs and matching ottomans. The websit failed. We phoned Houzz in Irvine and the gal said she could place our four piece request over the phone. She quoted the price and took our visa info. She placed an order for two chairs with no ottomans. Once the two chairs arriveed sans the ottomans we called and Houzz informed us that it was our problem that the order was incorrectly placed. Further, that we could spend an additional grand to get the ottomans and they would give us a 10% discount which would result in an up charge of 700 dollars to us for not buying as a set. Also Houzz does not allow returns if one doesn't have all of the original packaging. I am a landscape architect w/ offices in California and Az. I will never do business with a shabby operation like Houzz has proven to be. Buyer beware. If publicaly traded, SELL!

I ordered a faucet from Houzz. The faucet what shipped in one of Houzz's boxes which was not suitable for shipping products. The box arrived damaged and missing parts. I contacted Houzz to return the item and their response was very disappointing. They basically said the shipped item wasn't their problem and the manufacture of the item would contact me 2-3 business days. If you are the store front and the shipper of the item, then step and take responsibility for the crappy shipping service you provided. If this is how you going to treat your customer and the companies you represent, sooner or later they are going to go leave you for someone else. Fix your shipping issues and fix your customer service issues.

I bought a rug on Houzz less than 6 months ago and it had normal wear and tear (ie walking on it, go figure!). About a month ago the stitching started to loosen and now it has totally fallen apart. The seller wont take it back or refund or credit me or accommodate me in any way. It was extremely difficult even getting them to respond to me. I had to get Houzz involved who helped me to get a response but didnt do anything once the sellers decision was made to do nothing. Why arent they vetting their sellers better? Why arent they offering any accommodation when their sellers dont? They dont have any leverage? Amazon does a way better job with this business model. Stay away.

Just days outside return policy due to extreme health issues ( disable senior) they would not help AT ALL after the chair they sent arrived broken. The box wasn't damaged so it would appear the packer damaged it. Now I'm out $230.00. DONT SHOP HERE