I urge anyone that has had an issue with this company to contact the BBB! This is a company that should not be in business. I made a $4,400.99 purchase only to find out that the items were not even in stock with the seller. They place all types of items on their website (only 2 left) and there were none. After calling them 6x and being told they could not reach the seller, I decided to call myself and had no problem reaching them. Hey Houzz, in case you didnt know. IT IS ILLEGAL to do that! I will never purchase from this company again. Thank god the direct seller is able to cancel the order, and I can move forward with them directly. I might have to wait a little longer, but at least they are up-front with me.