Houzz

We have been a member of Houzz Pro since 2016. We are a General Contracting firm in the Metro Nashville Tennessee area specializing in the design and construction of Backyard Get-A-Ways. Houzz has been our top project generator since 2019. The size and number of projects that we have landed as a result of our partnership with Houzz has been significant since 2019. We appreciate the professional promotion of our company through Houzz as well as the personal attention by Houzz representatives. Justin Ignacio has been our most recent representative with Houzz over the past year plus and has always been extremely helpful and considerate of us and our business! We use several other online platforms to promote our business and have found Houzz to be the most consistent for us! Thank you, Houzz, and Justin, for a job well done!
George Allin
Allin Landscaping

Houzz is a major scam on many levels. They contact Retailers to sell on Houzz.com then once the Retailer start selling a product good, Houzz aggressively goes after that Retailer's Suppler and undercuts the Retailer so they wont be able to sell that product again. They tell Retailers to join this site because we wont be like Amazon and we wont sell against you witch is total lie. We are getting off this site and we hope you spend your money elsewhere. If they really want to be a Market Place they need to stop biting the hands that are helping them due this.

I ordered chairs and one chair came with a leg much shorter than the others, but this wasn't the worst part of it. My interest free period expired right in the middle of covid related crisis. I called houzz customer service to ask for an extension or even just a refund for interest charges because I wanted to pay in full. They refused to remove the interest and had absolutey no compassion in my situation during this time. Inhumane company and low quality products.

Ordered 2 night stands and a dresser. Got the night stands but only one was right the second was completely different. Tried to replaced it and was told to wait. After a week I called again and was told the item is out of stock:-( Also, the dresser was canceled, but no one sent me any notification emails, or even call. I find it out when I called about replacement for the night stand. Now I am trying to return the nightstands ( both.)... already a week and still waiting for labels... Don't buy from them... I got a display cabinet from the same collection for my living and we like it so much, but I bought it from another website...! So bad they didn't have bedroom furniture and only Houzz has it... The worse ever.!

When I placed the order, I forgot to update my address. So when I received notification that my order would be delivered to the old address, I was horrified because it was a large item (furniture) that came in four parcels. However as soon as I informed customer service representative of my mistake, they contacted the seller and the seller contacted the carrier, and my order was, not only delivered without delay, but also correctly rerouted to my new address. On top of that, I was given updates daily on the progress of the address correction. I am beyond impressed and grateful.

Well let me start by saying we just purchased a beautiful condo in NYC. The cost to furnish the place is around 30k which is no small amount. I decided to give houzz a try for a set of lamps in the 3rd bedroom and decide from there if I wanted to spend more with them. Delivery was slow and the lamps that came looked nothing like the picture, ok maybe a little like the picture but not what we are looking for. When I tried to do a simple return I was asked to take pictures of the lamp, the box and a few other things. Also I need to pay around $30 for shipping back which is a joke. Honestly I would pay twice as much to save myself time and money houzz falls short on furnishing my house, don't bother with giving them a cent of your money.

They took nearly 2 months to deliver 2 pieces of furniture. And it only got delivered then because I called to complain. For some reason it was ready but not delivered until I called. Then they delivered the wrong piece of furniture. I ordered a TV console and they delivered a 6-drawer dresser. I shouldn't have taken delivery, but the delivery guys said it would be no problem to return the items. Since I had my TV and computer on the floor, I let them leave it here. Now I'm afraid of what I'll have to go through to return it.

Houzz dot com: DON'T!
The vinyl bathroom wall paper I ordered to use on the back wall in the new Master Bath, I found it on houzz.com. They listed 9 rolls and I ordered 2. NINE IN STOCK! READY FOR ORDER! Delivery in about a week and a half. HAH!
First they wrote and told me that OOPS! Not for an extra month, no explanation.
Then, the cancelled the order. CANCELLED THE ORDER! Out of stock.
Nope. Not when I ordered.
When I complained, they said "sorry, but too bad. Here's a 10% coupon."
ON WHAT? I'm never ordering from them ever again.
There were 9 rolls when I ordered. Before anybody else could sneak in and order all nine, I'm guessing.
And they won't back order for more than a month and the supplier can't guarantee restock in December WHICH IS WHEN THEY PROMISED TO SEND THE DELAYED ORDER.
Houzz dot come. Don't knock on their door!
F-!

I bought what I was told was a leather sofa 3 years latter it was falling apart and was not real leather. Houzz sucks and their furniture it garbage made in china. I bought 2 leather recliners with it to match. They were also fake leather and fell apart. How do these people stay in business?

Ordered a fan and a lamp. Got email that the fan has shipped, but the tracking # is invalid (I see now, that others have written this). 2nd email that lamp has shipped, valid tracking #. Received. Lamp base was VERY securely packaged. The lampshade however was packaged as an afterthought and arrived smashed in. There is also a rust type stain on the white shade on top of the wrinkled cracks. After reading these reviews, I will not even pursue customer service. Off to buy a shade for a lamp base... Boooo

I placed an order with Houzz on May 6th and not only have I not received my merchandise, but cannot reach a live person in the customer service department. I have sent two emails through the support system and to date, no one has repsonded from Houzz. When I call the line is disconnected automatically once they tell you to fill our the online support form. My experience has been aweful especially since Houzz does not care to follow up with a customer. Poor customer service, which is very important in my opinion, is a reflection of this company. I would add a picture as requrested below, however, I still don't have the merchandise to even take a picture!

Ordered furniture through Houzz. I paid for it, received a confirmation no. And called today to get an idea when the furniture would be delivered. After keeping me on hold for quite a while, the person got on the phone and said that, Homesquare, who was the seller, had cancelled the order, without my knowlege, because the amount on Houzz' site was incorrect. I cannot believe reputable companies can get away with this. Seems Homesquare does this quite ofter, and Houzz still carries them. Why! What does that say about Houzz?

The Houzz and Apt.2B customer service went above and beyond, what the norm of most customer service people attempt to do.
The customer service people are super, in all ways!
Any of my questions or requests were very kindly and quickly responded to.
Thank you!
Y'all are the best!

I have not received the sofa, yet BUT if I have any problems, I know I will be treated fairly and quickly!

I tried to apply the coupon promotion code Houzz offered for my purchase and couldn't do it. After all my useless atemps to do so, I called the customer service who gave me a lame excuse for not be able to use it for my purchase. I called again and they lied that coupon was not valid, bc it was expired. I double checked the promo coupon but it still had 2 weeks to go before the expiration. They mislead ppl with sale and promotions by trapping them with good deals, but in reality they don't honor they offers. Very disappointed with wasting my time and dealing with this customer service. Not a fair business,

My item was supposed to have been here about a week ago. I've been dealing with customer service since Friday (and today is Tuesday) to cancel the order. It has to do with a 3rd party. I have purchased items before from Houzz. The items got here timely and was a goodexperience. I will be hesitant to order again because of this experience.