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Michigan
1 review
7 helpful votes
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Unprofessional
December 17, 2019

The landlords in Hamtramck, MI are racist and do not want any African Americans renting out their apartments. They will only rent to people who are from Bangladesh or Yemen. After contacting the landlords through Hot Pads they all told me that the place was available and they all set up an appointment for me to see the the apartment. Once I arrived none of them showed up to let me view the apartment. I called them several times while standing outside of the apartment, none of them answered my phone calls. I had one landlord slowly drive pass, looked to see who I was and then speed off. I've contacted HUD and reported all of them for Housings Discrimination.

Date of experience: December 17, 2019
New Jersey
2 reviews
3 helpful votes
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Worst service ever
November 26, 2019

Their system has mu9issues when making payments. They take money from your account in error and take weeks to return it. The customer service is horrible and they refuse to provide any way to get in touch with management

Date of experience: November 26, 2019
Illinois
1 review
2 helpful votes
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Garbage
April 12, 2019

I give Hotpads a 0. One year I paid for a rental aplication. I didnt receive no service. Everytime I sign in for interest on a apartment no one ever returns my call. So today 4/12/2019 I am deleting them out of my life for good. They are nothing but bull $#*!. Bye bye Hotpad crap. No more faking around with you. Asta la vista baby!

Date of experience: April 12, 2019
Georgia
1 review
4 helpful votes
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First of all, Hot Pads needs to do background checks and property reports before they let a landlord or owner list on their website. I'm specifically talking about 1695 Bull Run Southwest Lilburn Georgia which is uninhabitable property! I leased from Aug 2019-Aug 2020. Horrible living conditions thus the crawl space is full of mildew mold. Which is a direct effect on your health because it comes through the heating and air system into the dwelling. And the owner refuses to fix it. It will make you very sick. The heating and air does not work properly it has Not been totally renovated like the owner says. It's been upgraded don't let her fool you! I lived there for a year I know, and the backyard is full of copperheads there are code violations which have not been corrected. Gwinnett County cited the owner she has not completed the list of code violations. The laundry room floods the crawl space floods into the carport from runoff from the house next door the railings are loose on the entire back deck. And she is a total horrible landlord she enters the property without permission there's six police reports on the owner of this property the owner put it back on the market. Beware of this property. This property is a hazard and dangerous.

Date of experience: October 18, 2020
Florida
1 review
1 helpful vote
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Horrible.
July 7, 2017

Please please think twice before you rent from this Componey. The manager she is very nasty, a lier, scammer and they horrible. We leave in one of the Propery for 6 months with broken dish wAsher old fridge that wake us up every night. Roaches are ever where and had to call the code inforcment after they didn't care we suffering in the cold house with no gas and no water heater for 3 days. Please live in the garbage but don't waste your money with them. I feel harassed and unwanted with them they don't call you or fix the problem but if you late 5 min after midnight to pay then on the first they send notice at 6 am that day and million email s to evict you.

Date of experience: July 7, 2017
Maine
1 review
1 helpful vote
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Very happy
May 3, 2020

I have always found hotpads to be run very well and have never had a real issue. I have found 4 Apts thro them over the yrs.
Very happy
Hope

Date of experience: May 3, 2020
Oregon
1 review
5 helpful votes
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I like hot pads but it tells you a rental house is available when it's not. Always the same rentals on hot pads to. Please fix this problem for the people are trying to find a place for rent. This don't make it easy.

Date of experience: July 23, 2019
California
2 reviews
4 helpful votes
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I loved this site!
January 15, 2013

I loved this site! It made my apartment search so easy! You enter in what you are looking for and it populates all available listings on a map and makes it so easy to just click around and compare everything. The listings are very detailed in what amenities it has, location, and price. Unlike craigslist that sometimes requires a lot sifting and searching and back and forth inquiries.

I actually found an apartment through this site because the unit was not listed on craigstlist! Just becareful of scammers that post fake listings and be sure to report them as fraud if you see them.

Date of experience: January 15, 2013
California
1 review
2 helpful votes
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Bad customer service!
October 28, 2017

Emailed them several times to remove the listed property (especially photos) that was sold a month ago, didn't get any reply and the listing is still there!

Date of experience: October 28, 2017
Pennsylvania
1 review
1 helpful vote
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Not transparent at all
September 18, 2023

You have manipulated your website to hide the done button. Instead it shows reset search. Never using your site again. What a scam

Date of experience: September 18, 2023
Texas
2 reviews
2 helpful votes
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They have way too many scams and when u contact an apt no one ever ever replies I think Hot Pads needs to drop there app I know I did I used them for 4 1/2 months whit 0 replies please find a different app besides these hurls!

Date of experience: April 1, 2017
New York
106 reviews
432 helpful votes
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I live in Brooklyn and as if finding an apartment at a reasonable cost isn't tiring enough. I believe this website and all the other sites need revamping for NYC renters. It's utterly ridiculous how many bait&switch listings are out there and a bunch of fake listings that offer only a single blurry ugly grainy picture of the unit's kitchen taken with an iPhone 4 or a Blackberry.

If it's NO FEE, then it should be no-fee. You can't tell potential renters that there's a broker fee if it's listed as no fee. On top of that, there's never proper square footage details nor any specific restrictions noted like no smoking or no pets. If you inquiry about these details, the broker would rather waste your time to tell you to call them rather simply responded YES or NO. Why? So they can bait you into another apartment because the current one isn't available. Also, it's illegal to discriminate against someone's income and illegal to discriminate against section 8 vouchers. Why are landlords/brokers allowed to post such descriptions and not get flagged?

Why hasn't HotPads reviewed any of these listings and push listings to be more detailed rather than 80% of the fake bait-and-switch garbage out there? Oh and lastly, if a W2 and income proof is necessary, SAY SO. Denying people of rent saying cash only jobs or 1099s are not allowed after someone wasted their time contacting you is freaking absurd.

Date of experience: June 6, 2019
Georgia
1 review
11 helpful votes
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RACIAL DISCRIMINATION
December 11, 2019

I WENT TO SEE A PROPERTY LISTED BY A AGENT AT THE MANHATTAN IN THE SANDY SPRING DUNWOODY AREA AND THEY TOOK MY 35$ APPLICATION FEE KNOWING THEY DID NOT WANT A BLACK TENANT I COULD TELL THE AGENT WAS VERY RACIST KEPT ASKING ME ABOUT SPORTS SO BE CAREFUL OF GETTING SCAMMED FOR APPLICATION FEES AND RACIAL DISCRIMINATION

Date of experience: December 11, 2019
Texas
1 review
6 helpful votes
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Fake News
July 18, 2018

This site shows my home as being on the market and it is NOT. We have never rented this place out and we never have listed it even for sale. Beware this site.

Date of experience: July 18, 2018
Tennessee
1 review
6 helpful votes
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All these people on here complaining about the "service" they received on HotPads: NEWS FLASH, they don't post the properties for sale or rent, someone off site (realtor, property owner or manager, etc. does) IF YOU DON'T RECEIVE A CALL BACK OR E-MAIL RESPONSE, IT'S NOT HOTPADS FAULT. If your property is listed for sale or rent without your knowledge, it's a scammer, NOT HOTPADS who listed it. If you don't want e-mails don't sign up for them. Talk about stupid, ignorant people. SMH.

Date of experience: June 4, 2019
California
1 review
0 helpful votes
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THE BEST in Los Angeles
January 21, 2016

STOP! Please read. HOT PADS rentals in Los Angeles = BEST! For having such a large choice of apts, condo's, houses, etc. no need to check, elsewhere. I'm writing about the compition of these large sites, only.
What Hot Pads is able to do, where those other large rental agencies, fail... HOT PADS consistently, first to inform if rental has been, rented. That one piece of info, most important, in my opinion. If you're seriously looking, HOT PADS squeezes the most pertinent info concerning, rental.
Their great work, so outweighs any negative. Keep in mind:. Hot Pads is a corporation... not a, machine!
There is much more HOT PADS, offers. If you're looking to rent, Southern Calif... you won't go wrong with Hot Pads. The largest choice with the most updated information on that particular place you're looking at.
At this time, I'd like to thank all those tireless individuals, keeping up with the most updated info on your site.
And, to HOTPADS. Your representatives are the ones who have made HOTPADS:. GREAT! SUMMA CUM LAUDE!

Date of experience: January 21, 2016
Colorado
1 review
5 helpful votes
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Lacks Details
November 20, 2019

I wish they provide a more in depth view of the property companies that are featuring rentals. That way you can make a more informed decision!

Date of experience: November 20, 2019
Michigan
1 review
6 helpful votes
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Started receiving spam mails from them, so I unsubscribed to everything on their site. I immediately started receiving MORE emails.

STOP. SENDING. UNWANTED. EMAILS.

Date of experience: September 1, 2018
Florida
1 review
8 helpful votes
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False advertising
February 17, 2020

Why write "NO APPLICATIONS FEES" and then when I get contact by the realtor says "WE DO NOT HAVE ANYTHING TO DO WITH HOTPADS" LAME.

Date of experience: February 17, 2020

Overview

HotPads has a rating of 1.6 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. HotPads ranks 139th among Vacation Rentals sites.

service
8
value
8
shipping
4
returns
4
quality
7