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Florida
2 reviews
9 helpful votes
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It is a zillow scam
October 26, 2021

Nobody but NOBODY will answer your requests on this website. So stop trying. It has been over a month I sent requests to perhaps 100 apartments and not a single human responded to me. But my email box is loaded with fake bs of hotpads.

Date of experience: October 26, 2021
Pennsylvania
1 review
21 helpful votes
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A waste of time
February 12, 2022

Hotpads.com is a waste of time. You won't find a unit. Hardly anyone responds and if they do its the standard you need to have a 700 plus credit rating, three jobs, 1 million dollars in the bank, and donate blood to get an apartment. You might as well just walk around to apartment complexes and look that way. The internet is supposed to make things easier not harder. Hotpads.com is a frustrating, low quality experience.

Date of experience: February 12, 2022
Ohio
1 review
3 helpful votes
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Hot pads suck
October 26, 2022

Out of 100 % I receive a response 2 % of the time I just think they need to upgrade or cancel because what's the point if you can't never respond and that goes for everyone it's like they all are comfortable lazy and unconcerned about people that actually need to move or at least here something from them

Date of experience: October 26, 2022
California
1 review
5 helpful votes
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Property NON-EXISTENT?
January 28, 2023

Nope. They got me hooked in by advertising a really great deal that I got zero response BACK from, when inquiring. The "Verified" Property Management phone number wasn't taking calls any longer (did it ever?). So now I was getting matched up with DEALS in my area that were astronomically overpriced. They got me. I really wanted that too-good-to-be-true condo for $1775.00 in San Clemente. If ya know which one I'm talking about, it's not real - just a ploy. Fool me once, that's it.

Date of experience: January 28, 2023
Florida
1 review
0 helpful votes
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Id like to know just how much the owners are charging compared to the amount added that Hot Pads and Zillow are getting because I'm here to tell you this is a history in the making NEVER in mt life has it costed this much to rent a damn apartment from Panama City to Pensacola and increased at least 200.00 each since last week! But the wages have not increased what's going on here? Anyone know id sure like to! Maybe the Governor will know?

Date of experience: April 7, 2023
Florida
1 review
5 helpful votes
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These apartments have gone down hill since they changed their management 8 months ago. They don't care about their renters, they lie to your face and don't have the time to talk to you.
They say luxury? All the pool furniture is torn up and straps missing of the pool loungers. Iguana $#*! all around the pool, for your kids to run through. The steam room is is a disgrace. Dirty and stinks. Dog $#*! on every grass site, just disgraceful. Do I need to go on? Stay well away unless you want to throw your money away.
Office Muppets will lie to get you through the door!

Date of experience: May 5, 2020
Florida
1 review
9 helpful votes
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Availability on properties is fake. Attempted to see several properties with "first available" showing, on that day, very first available time. The site then asks for you to upload your ID. After sending that into nowhere, you are then inundated with texts and emails (a runaround). The properties are suddenly "no longer available", even though the site states a future availability date. In other words, they're using the prescreen data to 1) discriminate against certain renters; and 2) hound potential renters. (I was texted repeatedly by one landlord until I blocked him.) I'm also reporting to BBB because I've tested with different potential renters: they are discriminating against women and POC. Hire a realtor. These apps are terrible.

Date of experience: September 20, 2021
California
1 review
0 helpful votes
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Each time I've tried to enter a suggested move-in date, the site auto-enters something like "Na-Na-Na-Na." Once it's changed to that, I can't edit it. I tried to reach them via the site and I got a message that an error occurred. I don't trust them, or their listings.

Date of experience: September 13, 2022
Colorado
2 reviews
3 helpful votes
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Likely a SCAM.
April 3, 2023

Claimed they found "perfect" affordable housing for me, filled out application including SS#, bank accounts, and lots of other personal information, Called Apartment manager to see if I could come see during application process and hour after submitting, and she "None available". HotPads "customer service number, *******368 recording says number not available.

Date of experience: April 3, 2023
Florida
1 review
2 helpful votes
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You ask for a little more information and call a hour later either you get a leave a message or its been rented. It just popped up hour earlier but thes a application process? Such a joke when you alone make 5k a month and your wife makes 2k a month and they can't even be honest about their crap.

Date of experience: May 15, 2022
Florida
1 review
3 helpful votes
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9950 E Bay Harbor Dr. #2, Bay Harbor Islands, Fl *******
This apartment is infested by cockroaches. Rats in the back yard hanging on trees or coming to your back door. A/C units leaking water inside and outside, lots of mold. The owner comes to your front door 3-4 times a day and/or working under your bed room window starting 7:30 am in the morning... Sometimes they sit in the garden as well thought they live in another condo on surfside. You will never find your privacy even thought you paying your rent. You are not allowed to use freely public parking infront of this building thought they never rent/reserve them from the city of bay harbor... long time rental neighbors have priority to use the washing facilities before you. You may have only one day to wash your clothes. 2 other units are overcrowded. 5-8 people living in one apartment... Owner not reliable!
Month to month contract. Backyard full of owners garbage supplies and dirty maschines stored also under your windows.

Date of experience: September 9, 2020
Illinois
7 reviews
18 helpful votes
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I am looking for a new place in north Chicago and my daughter recommended hotpads.com I am looking specifically dog-friendly places. I contacted 4 places 3 answered but did not take dogs contrary to what the description said and one (the one I likes most) never answered. The site does not have any filters so you can narrow your preferences and the worst is that they keep sending you two or three emails a day with pictures of random places as you can see in the picture. One side of the city to another. So annoying and totally useless.

Date of experience: April 23, 2019
Arizona
1 review
1 helpful vote
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929 W. Cocopah
January 31, 2023

Listed at 1800. Didn't say anything about the 35 dollars that they charge you for a paper application that has all my info on it. Only to get a No over the phone but didn't explain why

Date of experience: January 31, 2023
Washington
1 review
0 helpful votes
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Ghosting
August 11, 2023

My fiance and I had been searching for houses with 4 bedrooms all summer. Finally came across a good location, nice house and area for the kids. Well we get our lease, sign, get cashiers check for deposit and owner goes ghost! The realtor said he had done an additional background check and some things came up. Of course I'm asking for details in case this interferes with future applications. This owner would not return calls or email from us nor the realtor. I sent a text mesg to the number used for the zelle or cashapp payment and his name came right up! So basically he was ghosting us. Glad I didn't give him the deposit, but please be leary when trying to rent 1021 Sweepstakes dr in Florissant Mo.
I was very responsive and prompt with everything needed and was approved then ghosted with no explanation. It really irks and grinds my gears because school starts in 1 week!

Date of experience: August 11, 2023
Utah
1 review
3 helpful votes
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Didn't mind at first, but when I call, no rental agency is calling back. Tried filling out the forms on line, still no success. What am I doing wrong!

Date of experience: July 20, 2021
New York
1 review
0 helpful votes
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Discrimination
February 13, 2023

Personal I think that hotpad is very discriminating ppl with vouchers. They have a rating of cost and. When you add the amount they give all this apartments. After they say we've got your email. Okay you say well can I apply. They then want you to work as if you are a billionaire and your credit score has to be so high. How can you then later send an email the apartment has been taken.you go on another site and see the same place. I've been searching for now sense 6/22 and I'm still not in a place. If they really did their work they would see that my email has been on there site and others. The other thing is you guys would send an questionnaire on how I been threaded and I would explain and you guys never answered back. You would also ask have the apartments that I've reached out to got back. If I say no. I hear nothing back either way. Yes I feel like I'm being discriminated because I have a voucher. It's not right. It was so much better when you had to really do the foot work. Go up to buildings/apartments. I'm in desperate need of a place. It's crazy because if I get put out. It will not look good on my record. When I'm looking and doing what I need to do. Someone help me in a studio/ 1 bedroom. I'm from NY

Date of experience: February 13, 2023
California
1 review
2 helpful votes
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I wanted to do a review on this property because I had the pleasure of touring last week with Jesus.
I was quite surprised with how nice the staff was to me, it felt genuine.
I had experienced really poor customer service from a property in La Jolla an hour prior to visiting Domain in Kearney Mesa
Prior to visiting Domain I went online to schedule a tour in La Jolla with a property I rather not mention here and when I arrived to the community manager stated she was not aware of my scheduled tour and she was on her way out to lunch.
She locked the doors to the office and left me standing outside.
I will be renting a 1 bedroom 1 bath next year with Domain
Thank you leasing staff at Domain for making me feel better about coming to tour and reminding me that GOOD CUSTOMER SERVICE still exists in Kearney Mesa!..

Date of experience: November 23, 2020
Alabama
1 review
0 helpful votes
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Total scam
March 6, 2024

Posted pictures of a home that was not real, only the outside was legit. Asked for government ID and personal information. I spoke with the real home owner and is reporting them.

Date of experience: March 6, 2024
New York
1 review
1 helpful vote
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If you a Section 8 tenant whose looking for an apt please before you work with any Brokers from Keller Williams Realty group. Found them on Hotpads for a listing in the Bronx. I waited for approval over a wk to hear that I didn't get the place. If anybody knows that Section 8 is limited to timing so I waited to be disappointed. The owner had all my family paperwork and more. I had to call/text them for an answer of disappointment.

Date of experience: July 28, 2017
Washington
2 reviews
1 helpful vote
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It seems very strange that I have not had one response to my listing on HotPads in over a month?
It states it is a good ad, but obviously it is not an effective way to list a property for rent.

Date of experience: April 3, 2023

Overview

HotPads has a rating of 1.6 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. HotPads ranks 139th among Vacation Rentals sites.

service
8
value
8
shipping
4
returns
4
quality
7