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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Best price, and refundable up to 4 days before the trip. I will update the review after we've completed our stay.
Best price, and refundable up to 4 days before the trip. But the real review will depend on after the experience we have after the trip is complete.
Cheaper rates! My first time booking and so far so good. I'm very pleased with the seamless booking. The end user experience has been great. Please keep that up.
I asked to change the dates. Customer service refused and started mocking me
Great easy booking. Best prices and customer service. Would def use again in the future
I was very pleased with the booking process, and incidentally received the best available rate for the hotel.
East to navigate. East to navigate. Easy to navigate.
Was a great website to compare hotel prices and cheapest
The confirmation email went to junk folder. Otherwise experience was great
Easy for me as I'm not the best with technology.Hopefully everything will be smooth
I was great experience with no issues with booking a hotel.
I'm very happy, by far the best choice to save money and enjoy.
It was good the hotel was nice and check in was easy
Nice, quiet, comfortable room, and I slept so good.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members