HotelsOne

I was able to find a hotel that suited my needs a a reasonable price very easily. The form to book the hotel was straight forward. I received confirmation immediately.

Quick & easy. One difficulty was to view the various types of room available. I had to call the 800 number to find the button I had missed. Overall, the website was clear.

Hotelsone charges your credit card immediately even if your reservation isn't for several months. If you cancel, they state on their website that a refund may take 30 days.

If you book directly with the hotel, the hotel will not charge your credit card until the reservation date. If you cancel within the terms of the hotel, there is no refund because you were never charged.

BOOK DIRECTLY WITH THE HOTEL!

The confirmation number that hotelsone provides is NOT the confirmation number from the hotel, so you cannot verify that you actually have a reservation with the hotel.

BOOK DIRECTLY WITH THE HOTEL!

Wonderful experience. The room was excellent, beautiful decor and roomy. The security of the room was excellent. I enjoyed my stay and having the hotel beside for meals was great as well.

He reservation experience was OK. I would have preferred to talk to the site but no one answered. I would have preferred to speak to the hotel proper but that was not possible.

Went to book directly with the hotel, ended up with a redirect, booked the reservation, $164 room, total with tax $192. Today received (first of its kind in all my travel arrangements through 20+years) an email asking if we received our confirmation email(3options): yes, no, we cancelled it. So i called the hotel and they said they received my reservation BOOKED THROUGH EXPEDIA at a rate of $134. I DID NOT use expedia. Furthermore, if i had made the reservation over the phone with the hotel i would have SAVED an additional $8 and not had all this confusion. Gave 2stars instead of 1 because at least i have a hotel booked & confirmed after thinking i was booking directly with the hotel.

This company has no idea what customer service is. FRANK helped me out first leading me to believe I was giving my payment information for a deposit and then charged me the whole amount in US currency. I cancelled my reservation only to get half of my Money back. I just got off the phone with a rude little girl that had no idea what she was doing or talking about named DACKESAE I asked her repeatedly if there was a supervisor because she wasn't listening and trying to understand my frustration. WHAT kind of service is that!? And why is there no supervisor? Very shady reservation agency. DONT EVEN TRY TO USE THIS COMPANY... YOU WILL END UP REGRETING IT. Thank you for the lesson.

I wish I could give them a 0. Please be aware when booking any travel through them, I believed I was booking a hotel through the actual hotel website, but it was actually them. I booked it and needed to cancel immediately, and called to cancel and ask for a refund within 10 mins of booking. I was unable to ammend the booking or get a refund, I could only cancel the hotel and be charged the full amount anyway. The customer service line told me the "property" opted not to give a refund even though it was well before 72 hours of my stay and the hotel itself stated that they can offer refunds within 24 hours of the stay. I was kept on hold for an hour and then read the non-refundable policy.
BE VERY CAREFUL NOT TO BOOK THROUGH ANY WEBSITE AFFILIATED WITH THIS COMPANY.
I will tell everyone I know to be careful of booking through them and warn them away from this company.

Their booking fees are way to high and I thought I was booking directly with the hotel, but got scammed with this booking site. I would NEVER USE THEM. I overpaid almost $600 for their BS RECOVERY & BOOKING CHARGE! This was a business trip and even the hotel said I got ripped off.

Received a recommendation from the miniature museum as where to stay in Maysville. Online booking was easy to navigate. We look forward to our stay and spending time at the Miniature Museum.

I called to make a reservation at the Alt Hotel at the Halifax airport. I called a direct line to the hotel but somehow my call was re-routed to Hotelsone.com. I had no idea that I was not speaking to a clerk at the hotel. The operator who answered told me that there were no vacancies at the hotel but that she could arrange another hotel near the airport. I later found out that there were, indeed, vacancies at the hotel that I had originally called. I tried to cancel the reservation that she made for me at the holiday inn but I was told by the desk clerk at that Holiday Inn that they could not cancel it and that I would have to go through hotelsone.com to cancel the reservation. When I tried to do that, I could only reach an automated system that informed me that if I cancelled the reservation, I would lose the full amount of the booking. How in the world my call was rerouted from the actual hotel to this company remains a mystery to me. But I would say that this company is pulling some major scam and is involved in some kind of fraud. The people at Alt Hotel told me that they never use third party companies for bookings. I am going to be forced to stay at the Holiday Inn for the sake of avoiding getting charged for a room I didn't use.

The experience was good but booked 2 rooms minutes apart and charged 2 different rates.
Wish I was able to book 2 rooms in one go
One was 228.65 and second was 276.15.

Doug Fatum

It was quick and easy and I had no issues. I did think I was on the hotel site and didn't realize I wasn't until after I booked. I confirmed the booking with the hotel so this worked fine.